The Cartridge Guy
Claimed Business
|1.3|24 Reviews (last 12 months)|This business does not respond to reviews
The Cartridge Guy
Claimed Business
|1.3
24 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, The Cartridge Guy is overwhelmingly criticised for taking payment for printer cartridges and toners that are not actually in stock, then failing to deliver or refund. Customers describe weeks and months of chasing Blairgowrie, Alberton and head office staff via phone, email and WhatsApp, receiving repeated promises of dispatch that never materialise. Several have escalated to the National Consumer Commission, banks or the Ombudsman. A small minority report fair, competitive pricing, prompt courier delivery and neatly packaged genuine HP cartridges.
Performance(last 12 months):
Trustindex Rating
2.1NPS Score
-93Unlikely
TrustIndex
2.1
NPS Score
-93
Recommended: Unlikely
Review Distribution
1.3|24 Reviews
Oct '25 - Sep '26
Recent reviews (24)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceGvdW
Gysbert van der Westhuizen
1 reviews | Active since Dec 2023
13 Jul 2026, 11:21
The Cartridge Guy -Good service-
Hi Seems like they are not that bad after all. I ordered HP Cartridges at a fair price on Wednessday the 8th of July, and received it this morning, 13 July. The cartridges is well packaged and looks legit. I can not complain about The Cartridge Guy's service. Thank you.
Helpful (0)
|Replies (0)GvdW
Gysbert van der Westhuizen
1 reviews | Active since Dec 2023
13 Jul 2026, 11:21
The Cartridge Guy -Good service-
Hi Seems like they are not that bad after all. I ordered HP Cartridges at a fair price on Wednessday the 8th of July, and received it this morning, 13 July. The cartridges is well packaged and looks legit. I can not complain about The Cartridge Guy's service. Thank you.
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Replies (0)JR
Jaco R
1 reviews | Active since Nov 2009
20 May 2026, 20:06
Refuse to refund and this is theft
Take your money and refuse refunds after 40 days of continuous follow up. Based on google reviews and Helo Peter this is a common thing and usually starting like this when a company struggles with cashflow and end up bankrupt. Im done with asking for refund and will take steps now! You list items in stock and after order placed then says item discontinued. Please dont tell me in response you are sorry about my experience and i should contact your support to get things fixed as you did nothing only keeps responding with you will follow up on refund process. 40 days??? Order 112299
Helpful (0)
|Replies (0)JR
Jaco R
1 reviews | Active since Nov 2009
20 May 2026, 20:06
Refuse to refund and this is theft
Take your money and refuse refunds after 40 days of continuous follow up. Based on google reviews and Helo Peter this is a common thing and usually starting like this when a company struggles with cashflow and end up bankrupt. Im done with asking for refund and will take steps now! You list items in stock and after order placed then says item discontinued. Please dont tell me in response you are sorry about my experience and i should contact your support to get things fixed as you did nothing only keeps responding with you will follow up on refund process. 40 days??? Order 112299
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Replies (0)SD
Smanga D
1 reviews | Active since Dec 2022
15 May 2026, 10:05
BAD SERVICE....
NEVER EVER BUY ANY PRODUCTS FROM THIS GUYS, THEY ARE ******, THEY WILL SEND YOU A WRONG PRODUCT PURPOSELY WHEN YOU ASK FOR A REFUND, THE WILL DELAY YOU FOR A YEAR, YOU WILL FIGHT FOR THE WHOLE YEAR TO GET YPUR REDUND, I'M EVEN REFFERING MY CASE TO CONSUMER SERVICES NOW, JUST TO GET BACK MY REFUND...!!!
Helpful (0)
|Replies (0)SD
Smanga D
1 reviews | Active since Dec 2022
15 May 2026, 10:05
BAD SERVICE....
NEVER EVER BUY ANY PRODUCTS FROM THIS GUYS, THEY ARE ******, THEY WILL SEND YOU A WRONG PRODUCT PURPOSELY WHEN YOU ASK FOR A REFUND, THE WILL DELAY YOU FOR A YEAR, YOU WILL FIGHT FOR THE WHOLE YEAR TO GET YPUR REDUND, I'M EVEN REFFERING MY CASE TO CONSUMER SERVICES NOW, JUST TO GET BACK MY REFUND...!!!
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Replies (0)JB
Jomari B
1 reviews | Active since May 2026
7 May 2026, 09:43
Theft!!!!
DO NOT BUY FROM THIS COMPANY!!!!!Shocking how this business operates. Ordered cartridge on 9 April 2026...I still have no cartridge it is 7 May 2026!!!! They dont want to give me a refund....in essence they are *****ing from customers and the employees lie to the customers every day just to prolong the process and keep them quiet until the next phone call. Managers and accounts never available to speak to. Can something be done to companies like this????
Helpful (0)
|Replies (0)JB
Jomari B
1 reviews | Active since May 2026
7 May 2026, 09:43
Theft!!!!
DO NOT BUY FROM THIS COMPANY!!!!!Shocking how this business operates. Ordered cartridge on 9 April 2026...I still have no cartridge it is 7 May 2026!!!! They dont want to give me a refund....in essence they are *****ing from customers and the employees lie to the customers every day just to prolong the process and keep them quiet until the next phone call. Managers and accounts never available to speak to. Can something be done to companies like this????
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Replies (0)JH
Jarrod H
1 reviews | Active since Jul 2023
5 May 2026, 09:24
Theft. Lies. Potential ****mers
The 2nd March 2026 I was invoiced R1690.00 for a cartridge (HP83A) of which was paid for on the 3rd March 2026. The employees at the Blairgowrie branch avoid my calls and emails, the head office in the East of Johannesburg have still not answered to my complaint to date: 05 May 2026. These people are ****mers and refused to reimburse me. AVOID doing any kinds of business with them. They have ****** from me.
Helpful (0)
|Replies (0)JH
Jarrod H
1 reviews | Active since Jul 2023
5 May 2026, 09:24
Theft. Lies. Potential ****mers
The 2nd March 2026 I was invoiced R1690.00 for a cartridge (HP83A) of which was paid for on the 3rd March 2026. The employees at the Blairgowrie branch avoid my calls and emails, the head office in the East of Johannesburg have still not answered to my complaint to date: 05 May 2026. These people are ****mers and refused to reimburse me. AVOID doing any kinds of business with them. They have ****** from me.
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Replies (0)MN
Maleke N
1 reviews | Active since Apr 2026
21 Apr 2026, 21:37
Great Prices and Fast Delivery – Highly Recommend The Cartridge Guy
I recently purchased printer cartridges from The Cartridge Guy, and I’m genuinely impressed with both the pricing and delivery service. Firstly, their prices are very competitive compared to other suppliers I’ve used before. It’s refreshing to find a company that offers quality products without overcharging. Secondly, the delivery was quick and efficient. My order arrived sooner than expected, and everything was well-packaged and in perfect condition. The entire process—from ordering to receiving the product—was smooth and hassle-free. Overall, I had a very positive experience and will definitely be ordering from The Cartridge Guy again. If you’re looking for affordable printer cartridges with reliable delivery, I highly recommend them.
Helpful (0)
|Replies (0)MN
Maleke N
1 reviews | Active since Apr 2026
21 Apr 2026, 21:37
Great Prices and Fast Delivery – Highly Recommend The Cartridge Guy
I recently purchased printer cartridges from The Cartridge Guy, and I’m genuinely impressed with both the pricing and delivery service. Firstly, their prices are very competitive compared to other suppliers I’ve used before. It’s refreshing to find a company that offers quality products without overcharging. Secondly, the delivery was quick and efficient. My order arrived sooner than expected, and everything was well-packaged and in perfect condition. The entire process—from ordering to receiving the product—was smooth and hassle-free. Overall, I had a very positive experience and will definitely be ordering from The Cartridge Guy again. If you’re looking for affordable printer cartridges with reliable delivery, I highly recommend them.
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Replies (0)JP
Jonathan P
1 reviews | Active since Apr 2026
16 Apr 2026, 13:45
BEYOND SHOCKING SERVISE
THIS IS ABSOLUTLEY SHOCKING SERVISE THE ORDER WAS PLACED ON THE 19 MARCH TODAY IS THE 16 APRIL SINCE THEN YOU GUYS HAVE KNOWN. YOU DON’T CALL YOUR PHONE LINE DOESN’T WORK YOU CANNOT ANSWER A EMAIL YOU CANNOT EVEN PUT YOUR NAME WHEN YOU DO RESPOND TO A EMAIL DISGUISTED THIS WILL BE SENT TO HELLO PETER
Helpful (0)
|Replies (0)JP
Jonathan P
1 reviews | Active since Apr 2026
16 Apr 2026, 13:45
BEYOND SHOCKING SERVISE
THIS IS ABSOLUTLEY SHOCKING SERVISE THE ORDER WAS PLACED ON THE 19 MARCH TODAY IS THE 16 APRIL SINCE THEN YOU GUYS HAVE KNOWN. YOU DON’T CALL YOUR PHONE LINE DOESN’T WORK YOU CANNOT ANSWER A EMAIL YOU CANNOT EVEN PUT YOUR NAME WHEN YOU DO RESPOND TO A EMAIL DISGUISTED THIS WILL BE SENT TO HELLO PETER
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Replies (0)MM
Mohau M
1 reviews | Active since Nov 2021
15 Apr 2026, 15:02
Do Not Buy Here: Stole My Money and Refuse to Pay Back.
23 Feb 2026 - I enquired on WhatsApp for a product and they confirmed availability. 26 Feb 2026 - I paid for the item, sent proof of payment and was informed they would confirm once ready for collection. 27 Feb 2026 - I enquired about my order and was informed they will get back to me regarding collection. 03 Mar 2026 - I followed up again and was told it would be ready the next day. 09 Mar 2026 - I followed up again and was yet again told it would be ready the next day. 10 Mar 2026 - I followed up and was now told they were waiting for a driver. 11 Mar 2026 - I followed up and this time I was just ignored. 16 Mar 2026 - I requested a refund and within 15 min was asked to provide banking details, which I did. 23 Mar 2026 - Followed up on my refund and was told they would follow up with some lady in Accounts. 30 Mar 2026 - Followed up and was told Accounts will update shortly. 31 Mar 2026 - I followed up and was told it will be processed on 02 Apr. 02 Apr 2026 - Called and spoke to someone called Lindo who promised to have it done the next day. 10 April 2026 - Spoke to the Lindo person again and she promised to have it processed the same day. Its 15 April 2026 today and I still have not received my refund. I am not letting it go. I will keep escalating till they give me what's mine. To anyone looking to make a purchase from these guys, are suggest you don't I should've checked Hellopeter before spending my money on their products. They are ******!
Helpful (0)
|Replies (0)MM
Mohau M
1 reviews | Active since Nov 2021
15 Apr 2026, 15:02
Do Not Buy Here: Stole My Money and Refuse to Pay Back.
23 Feb 2026 - I enquired on WhatsApp for a product and they confirmed availability. 26 Feb 2026 - I paid for the item, sent proof of payment and was informed they would confirm once ready for collection. 27 Feb 2026 - I enquired about my order and was informed they will get back to me regarding collection. 03 Mar 2026 - I followed up again and was told it would be ready the next day. 09 Mar 2026 - I followed up again and was yet again told it would be ready the next day. 10 Mar 2026 - I followed up and was now told they were waiting for a driver. 11 Mar 2026 - I followed up and this time I was just ignored. 16 Mar 2026 - I requested a refund and within 15 min was asked to provide banking details, which I did. 23 Mar 2026 - Followed up on my refund and was told they would follow up with some lady in Accounts. 30 Mar 2026 - Followed up and was told Accounts will update shortly. 31 Mar 2026 - I followed up and was told it will be processed on 02 Apr. 02 Apr 2026 - Called and spoke to someone called Lindo who promised to have it done the next day. 10 April 2026 - Spoke to the Lindo person again and she promised to have it processed the same day. Its 15 April 2026 today and I still have not received my refund. I am not letting it go. I will keep escalating till they give me what's mine. To anyone looking to make a purchase from these guys, are suggest you don't I should've checked Hellopeter before spending my money on their products. They are ******!
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Replies (0)