Scores reflect the Overall AI Score for each category
Based on recent customer reviews, The Bed Shop delivers a sharply divided experience. Showroom consultants such as Vee, Rhoda, Mahlatse and Zanele are praised by name for patient, knowledgeable selling, and some shoppers enjoy same day delivery. The recurring theme is what happens after payment, with undelivered orders, sagging bases, stalled warranty claims and slow laybuy refunds dominating Refunds, Returns & Consumer Rights (0.7) and Customer Service & Support (2.3).
Top Strengths:
- •Customer Service & Support: Customer Service & Support (2.3) is the strongest theme because in store consultants are repeatedly celebrated by name for warmth, patience and product expertise. The same goodwill collapses after the sale, when phones, emails and WhatsApp queries go unanswered.
Replied to 9% of negative reviews
Reply time on negative reviews: 14h 33m
TrustIndex
3.3
Reply Time
14h 33m
NPS Score
-60
Recommended: Unlikely
Replied to 9% of negative reviews
Reply time on negative reviews: 14h 33m
Nov '25 - Oct '26
Frequently Asked Questions About The Bed Shop
What do customers say about The Bed Shop?
Based on recent customer reviews, The Bed Shop delivers a sharply divided experience. Showroom consultants such as Vee, Rhoda, Mahlatse and Zanele are praised by name for patient, knowledgeable selling, and some shoppers enjoy same day delivery. The recurring theme is what happens after payment, with undelivered orders, sagging bases, stalled warranty claims and slow laybuy refunds dominating Refunds, Returns & Consumer Rights (0.7) and Customer Service & Support (2.3).
What is The Bed Shop's biggest strength?
The Bed Shop's biggest strength, according to Hellopeter's AI analysis, is Customer Service & Support. Customer Service & Support (2.3) is the strongest theme because in store consultants are repeatedly celebrated by name for warmth, patience and product expertise. The same goodwill collapses after the sale, when phones, emails and WhatsApp queries go unanswered.
What are the most common complaints about The Bed Shop?
The most common complaint about The Bed Shop, based on Hellopeter's AI analysis of recent customer reviews, is Product Quality & Value. Product Quality & Value (1.4) is undermined by bases that creak and collapse and mattresses that sag or deflate within months. Customers who paid premium prices describe back pain, unravelling stitching and beds that needed repeated replacement.
How does The Bed Shop compare to other Furniture & Home companies?
The Bed Shop scores 1.4 out of 5 on Hellopeter's AI analysis of service quality in Furniture & Home, compared to the Furniture & Home industry average of 1.6. Their strongest theme is Customer Service (2.2); their weakest is Returns & Warranty (0.6). The top AI-rated Furniture & Home business on Hellopeter is Cielo (3.3). How is the AI Score calculated? →
Is The Bed Shop trustworthy?
The Bed Shop has a TrustIndex of 3.3 out of 10 on Hellopeter, based on 67 reviews in the last 12 months. They reply to 9% of negative reviews, typically within 14 hours 33 min. Hellopeter has tracked The Bed Shop across 486 total reviews. How is the TrustIndex calculated? →
Recent reviews (67)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Oct 2026
Very unpleasant experience with The Bed Shop – N1 City
Unfortunately, our experience with The Bed Shop was extremely disappointing from start to finish, and I would not recommend them based on what we experienced. We visited the N1 City branch and found a bed that we really liked. The branch did not have stock, so the sales assistant ordered it for us. We were then contacted and told that the bed would arrive at the N1 City branch at 3:00 PM the following day. We drove all the way to N1 City the next day, only to receive a call shortly before 3:00 PM informing us that the bed would only arrive around 4:00 PM. We waited around N1 City until 4:00 PM, expecting the bed to arrive so that we could load it onto our bakkie. We then contacted the branch and asked whether the driver could please stop at the loading bay and assist with simply transferring the bed onto our bakkie. The reason for asking was that there appeared to be only one staff member working in the store, and we were concerned about how customers — especially elderly couples or anyone unable to lift a heavy bed — would be expected to get the bed from the store to their vehicle. Unfortunately, there was no real assistance offered. To make matters worse, by 4:00 PM the bed still had not arrived. We were then told that we could collect it from the warehouse at around 7:00 PM, as the bed was apparently coming from Table Bay. Because we urgently needed a bed that night and we have an 8-month-old baby, we did not want to be out late at night in the cold with our baby. We therefore decided to drive all the way to Table Bay ourselves to collect the bed. When we arrived, we were expected to load the bed ourselves. My husband had to load the bed while I held our baby. The shop assistant had to close the shop doors because there was no other staff member available to assist. Eventually, we managed to load the bed and drove all the way home. Unfortunately, this is where things became even worse. After unpacking the bed at home, we realised that it was not the same bed we had viewed and ordered in the store. The stitching was different, the spring was already starting to show at the front of the bed, and the mattress/bed overlapped the base. The overall quality and appearance were completely unacceptable, and the bed looked nothing like what we had originally chosen. At this point, we were extremely frustrated and had no confidence that the bed would be taken back if we slept on it. We therefore had to spend additional money booking ourselves into a B&B for the night, despite having already spent a significant amount of money and time travelling around to collect the bed. We also spent over R500 on diesel travelling between the branches, only to end up with a bed that was not what we ordered. When we requested a refund, we were initially told that we would have to bring the bed back ourselves. We strongly disagreed with this, considering the circumstances and the fact that we had already travelled all the way to Table Bay to collect it. We insisted that the bed needed to be collected from us and that we receive a refund. We have now been told that we must wait 7–14 days for our refund. What makes the experience even more disappointing is that we ended up purchasing a bed from *The Bed Centre*, where the service was completely different. They took the time to show us different beds, explained the differences between them, gave us a discount, offered free delivery and setup, and even offered us a display bed to use while waiting for our new bed to be ordered. The contrast in service was unbelievable. At The Bed Shop, the overall experience was frustrating, the assistance was poor, the bed we received was not what we ordered, the quality was unacceptable, and we ended up losing both time and money because of the situation. Unfortunately, I cannot recommend The Bed Shop and I will not be purchasing from them again.
1 reviews | Active since Oct 2026
Very unpleasant experience with The Bed Shop – N1 City
Unfortunately, our experience with The Bed Shop was extremely disappointing from start to finish, and I would not recommend them based on what we experienced. We visited the N1 City branch and found a bed that we really liked. The branch did not have stock, so the sales assistant ordered it for us. We were then contacted and told that the bed would arrive at the N1 City branch at 3:00 PM the following day. We drove all the way to N1 City the next day, only to receive a call shortly before 3:00 PM informing us that the bed would only arrive around 4:00 PM. We waited around N1 City until 4:00 PM, expecting the bed to arrive so that we could load it onto our bakkie. We then contacted the branch and asked whether the driver could please stop at the loading bay and assist with simply transferring the bed onto our bakkie. The reason for asking was that there appeared to be only one staff member working in the store, and we were concerned about how customers — especially elderly couples or anyone unable to lift a heavy bed — would be expected to get the bed from the store to their vehicle. Unfortunately, there was no real assistance offered. To make matters worse, by 4:00 PM the bed still had not arrived. We were then told that we could collect it from the warehouse at around 7:00 PM, as the bed was apparently coming from Table Bay. Because we urgently needed a bed that night and we have an 8-month-old baby, we did not want to be out late at night in the cold with our baby. We therefore decided to drive all the way to Table Bay ourselves to collect the bed. When we arrived, we were expected to load the bed ourselves. My husband had to load the bed while I held our baby. The shop assistant had to close the shop doors because there was no other staff member available to assist. Eventually, we managed to load the bed and drove all the way home. Unfortunately, this is where things became even worse. After unpacking the bed at home, we realised that it was not the same bed we had viewed and ordered in the store. The stitching was different, the spring was already starting to show at the front of the bed, and the mattress/bed overlapped the base. The overall quality and appearance were completely unacceptable, and the bed looked nothing like what we had originally chosen. At this point, we were extremely frustrated and had no confidence that the bed would be taken back if we slept on it. We therefore had to spend additional money booking ourselves into a B&B for the night, despite having already spent a significant amount of money and time travelling around to collect the bed. We also spent over R500 on diesel travelling between the branches, only to end up with a bed that was not what we ordered. When we requested a refund, we were initially told that we would have to bring the bed back ourselves. We strongly disagreed with this, considering the circumstances and the fact that we had already travelled all the way to Table Bay to collect it. We insisted that the bed needed to be collected from us and that we receive a refund. We have now been told that we must wait 7–14 days for our refund. What makes the experience even more disappointing is that we ended up purchasing a bed from *The Bed Centre*, where the service was completely different. They took the time to show us different beds, explained the differences between them, gave us a discount, offered free delivery and setup, and even offered us a display bed to use while waiting for our new bed to be ordered. The contrast in service was unbelievable. At The Bed Shop, the overall experience was frustrating, the assistance was poor, the bed we received was not what we ordered, the quality was unacceptable, and we ended up losing both time and money because of the situation. Unfortunately, I cannot recommend The Bed Shop and I will not be purchasing from them again.
1 reviews | Active since Sept 2026
It was good, nothing but five stars
It was good, nothing but five stars. Ntombi was good to me
1 reviews | Active since Sept 2026
It was good, nothing but five stars
It was good, nothing but five stars. Ntombi was good to me
1 reviews | Active since Sept 2026
Service was good
Service was good. I was assisted by Bafana. The manager of the store was also good. The store didn't have the base size that I wanted and she went out of her way to find the correct size. As we as the head board. Everything was delivered to me on time.
1 reviews | Active since Sept 2026
Service was good
Service was good. I was assisted by Bafana. The manager of the store was also good. The store didn't have the base size that I wanted and she went out of her way to find the correct size. As we as the head board. Everything was delivered to me on time.
1 reviews | Active since Sept 2015
Great service! Speci...
Great service! Special shout out to Zanele from online customer care who assisted me with so much efficiency and my bed was delivered same day.
1 reviews | Active since Sept 2015
Great service! Speci...
Great service! Special shout out to Zanele from online customer care who assisted me with so much efficiency and my bed was delivered same day.
1 reviews | Active since Sept 2026
The Bedshop Benoni great store
We recently bought a bed from The Bedshop in Benoni, we received fantastic service from Sesi and Nancy they explained everything to us well, they truly went above and beyond. The bed is amazing very high quality. Would highly recommend
1 reviews | Active since Sept 2026
The Bedshop Benoni great store
We recently bought a bed from The Bedshop in Benoni, we received fantastic service from Sesi and Nancy they explained everything to us well, they truly went above and beyond. The bed is amazing very high quality. Would highly recommend
1 reviews | Active since Sept 2026
I had a problem with...
I had a problem with my bed that was delivered,so they help me to do the an exchange.
1 reviews | Active since Sept 2026
I had a problem with...
I had a problem with my bed that was delivered,so they help me to do the an exchange.