Based on recent customer reviews, Tenacity Financial Services is drawing significant frustration from customers linked to Ackermans, Pep Stores, and DMC accounts. A recurring theme is unresolved fraud disputes, accounts that remain open or blocked despite full payment, and credit profiles that continue to reflect outstanding balances. Customers consistently mention poor email and call centre responsiveness, repeated requests for bank statements and ID documents, and a perceived lack of accountability from consultants and management. Many describe feeling harassed by collection contact while their own queries go unanswered for extended periods.
TrustIndex
1.9
NPS Score
-100
Recommended: Unlikely
Nov '25 - Oct '26
Frequently Asked Questions About Tenacity Financial Services
What do customers say about Tenacity Financial Services?
Based on recent customer reviews, Tenacity Financial Services is drawing significant frustration from customers linked to Ackermans, Pep Stores, and DMC accounts. A recurring theme is unresolved fraud disputes, accounts that remain open or blocked despite full payment, and credit profiles that continue to reflect outstanding balances. Customers consistently mention poor email and call centre responsiveness, repeated requests for bank statements and ID documents, and a perceived lack of accountability from consultants and management. Many describe feeling harassed by collection contact while their own queries go unanswered for extended periods.
Is Tenacity Financial Services trustworthy?
Tenacity Financial Services has a TrustIndex of 1.9 out of 10 on Hellopeter, based on 13 reviews in the last 12 months. Hellopeter has tracked Tenacity Financial Services across 111 total reviews. How is the TrustIndex calculated? →
Recent reviews (13)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Sept 2016
Unwarranted Payment Reminder SMS Messages
I am very disturbed by receiving Unwarranted Payment Reminder SMS from Ackermans/Tenacity although my account is fully paid. This is causing unecessary frustration. I called the call centre customer service who indicated that they cannot change the system from not sending these messages. I wil be cancelling this account.
1 reviews | Active since Sept 2016
Unwarranted Payment Reminder SMS Messages
I am very disturbed by receiving Unwarranted Payment Reminder SMS from Ackermans/Tenacity although my account is fully paid. This is causing unecessary frustration. I called the call centre customer service who indicated that they cannot change the system from not sending these messages. I wil be cancelling this account.
1 reviews | Active since Sept 2023
UNSOLVED ***** CASE
Good day I have an account with Ackermans and my card was replaced by an unknown person around the month of March 2026, and that person used it to make a purchase of +R9000. I only realized this in May when I tried to used the card at PEP store. I then disputed the transactions by sending an email on the 15th of May 2026. I was requested by Tenacity to provide an affidavit and proof that I did a sim swop. I sent them the affidavit and a statement from MTN which was blank because I changed the numbers and 3 months already passed hence the number did not show any activity. I explained to Tenacity that I did not do a sim swop. I only did a sim swop REVERSAL because somebody did a sim swop. After that incident I changed my numbers. Unfortunately, like I stated, MTN said they can't help me because that number is no longer in use and there's no activities on it. I informed Tenacity about it. On the 22nd of July I sent them an email asking for an update on my account and they never responded!!! Please assist me on this matter because now Ackermans says I owe them but as far as I know, I dont owe them!! I just want an update on the investigation! Hoping for a prompt response Julia Nyambose
1 reviews | Active since Sept 2023
UNSOLVED ***** CASE
Good day I have an account with Ackermans and my card was replaced by an unknown person around the month of March 2026, and that person used it to make a purchase of +R9000. I only realized this in May when I tried to used the card at PEP store. I then disputed the transactions by sending an email on the 15th of May 2026. I was requested by Tenacity to provide an affidavit and proof that I did a sim swop. I sent them the affidavit and a statement from MTN which was blank because I changed the numbers and 3 months already passed hence the number did not show any activity. I explained to Tenacity that I did not do a sim swop. I only did a sim swop REVERSAL because somebody did a sim swop. After that incident I changed my numbers. Unfortunately, like I stated, MTN said they can't help me because that number is no longer in use and there's no activities on it. I informed Tenacity about it. On the 22nd of July I sent them an email asking for an update on my account and they never responded!!! Please assist me on this matter because now Ackermans says I owe them but as far as I know, I dont owe them!! I just want an update on the investigation! Hoping for a prompt response Julia Nyambose
1 reviews | Active since Aug 2022
Racial Hat*red Towards the White Community
Racial review ( f*alsely) The name of the person is No*ncedo Msito Very racial lady, goes to businesses and makes **** reviews and defame people Very unprofessional and rude
1 reviews | Active since Jul 2026
Tenacity
I'm so disappointed by the way I'm being treated by the company after I was dismissed on the 30th of April,I got my forms 2 weeks later after I threatened them,they are holding my provident fund ,I've been sent from pillar to post, I only want what rightfully belongs to me, the person I was communicating with which is Natasha I noticed that she blocked me then I called using a different number she unblocked me again but with no clear answer to what is holding them,and I know for a fact I'm not the only one who's going through this dilemma.
1 reviews | Active since Jul 2026
Tenacity
I'm so disappointed by the way I'm being treated by the company after I was dismissed on the 30th of April,I got my forms 2 weeks later after I threatened them,they are holding my provident fund ,I've been sent from pillar to post, I only want what rightfully belongs to me, the person I was communicating with which is Natasha I noticed that she blocked me then I called using a different number she unblocked me again but with no clear answer to what is holding them,and I know for a fact I'm not the only one who's going through this dilemma.
1 reviews | Active since Apr 2017
Limited intelligence
Really really ***********, not user friendly. I made payment on my account use my banks new app and now they want me to send proof of payment which I did but unfortunately the new app doesn't allow me send it as a pdf the proof I sent is the only option the give me which comes as a image. But my question is how many people make the same payment with the same amount at that specific time.
1 reviews | Active since Apr 2017
Limited intelligence
Really really ***********, not user friendly. I made payment on my account use my banks new app and now they want me to send proof of payment which I did but unfortunately the new app doesn't allow me send it as a pdf the proof I sent is the only option the give me which comes as a image. But my question is how many people make the same payment with the same amount at that specific time.
1 reviews | Active since Jun 2016
Refusing to refund.
Arrogant service. Was told t/t for refund is 7 to 14 days, nothing done after 14 days. No update from anyone, showing don’t care attitude. I’m so ****ed by this tenacity financial services
1 reviews | Active since Jun 2016
Refusing to refund.
Arrogant service. Was told t/t for refund is 7 to 14 days, nothing done after 14 days. No update from anyone, showing don’t care attitude. I’m so ****ed by this tenacity financial services
1 reviews | Active since May 2024
*****ulent activity happening there by Tenacity. Don’t pay using tenacity for your account!!!!
****s with very bad customer service. I made an online payment into my Ackermans A+ account using tenacity services in the 31st of May. The money didn't reflect to my account till the 9th of June, I went instore (Ackerman’s) to check and they called Tenacity and Tenacity promised the money would reflect into my account. On the 11th of June I received an sms saying my account would be put into arrears because of Tenacity, I called them and they said I used a wrong reference number which was a lie because it was a correct reference number. On the 3rd and 9th of June I had emailed them my proof of payment yet when I called them all of a sudden the reference number is wrong. They didn’t even apologise and the money is still not in my account yet because of them.
1 reviews | Active since May 2024
*****ulent activity happening there by Tenacity. Don’t pay using tenacity for your account!!!!
****s with very bad customer service. I made an online payment into my Ackermans A+ account using tenacity services in the 31st of May. The money didn't reflect to my account till the 9th of June, I went instore (Ackerman’s) to check and they called Tenacity and Tenacity promised the money would reflect into my account. On the 11th of June I received an sms saying my account would be put into arrears because of Tenacity, I called them and they said I used a wrong reference number which was a lie because it was a correct reference number. On the 3rd and 9th of June I had emailed them my proof of payment yet when I called them all of a sudden the reference number is wrong. They didn’t even apologise and the money is still not in my account yet because of them.
1 reviews | Active since Jun 2016
Unhappy
To refund can it take you so long? All the documents sent last week Monday, acknowledge email received. No call just to update. This is not on.
1 reviews | Active since Jun 2016
Unhappy
To refund can it take you so long? All the documents sent last week Monday, acknowledge email received. No call just to update. This is not on.