UNSOLVED ***** CASE

Good day

I have an account with Ackermans and my card was replaced by an unknown person around the month of March 2026, and that person used it to make a purchase of +R9000. I only realized this in May when I tried to used the card at PEP store.

I then disputed the transactions by sending an email on the 15th of May 2026. I was requested by Tenacity to provide an affidavit and proof that I did a sim swop.

I sent them the affidavit and a statement from MTN which was blank because I changed the numbers and 3 months already passed hence the number did not show any activity. I explained to Tenacity that I did not do a sim swop. I only did a sim swop REVERSAL because somebody did a sim swop. After that incident I changed my numbers. Unfortunately, like I stated, MTN said they can't help me because that number is no longer in use and there's no activities on it.

I informed Tenacity about it. On the 22nd of July I sent them an email asking for an update on my account and they never responded!!!

Please assist me on this matter because now Ackermans says I owe them but as far as I know, I dont owe them!! I just want an update on the investigation!

Hoping for a prompt response Julia Nyambose