Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Temu is described as an affordable, wide ranging marketplace that is repeatedly undermined by promotional promises, courier failures and refund disputes. Customers consistently report free gift and R1 promotions that demand escalating spend, parcels marked delivered that never arrive, and refunds routed to store credit. A minority praise fast arrivals, generous keep the item refunds and low prices.
Top Strengths:
- •Product Quality & Value: Electronics, cotton clothing, kitchen gadgets and pet furniture draw genuine praise for value at the price point. Satisfied shoppers advise reading product reviews first, and Temu often refunds poor quality items without asking for them back.
TrustIndex
2.4
NPS Score
-67
Recommended: Unlikely
Nov '25 - Oct '26
Frequently Asked Questions About Temu
What do customers say about Temu?
Based on recent customer reviews, Temu is described as an affordable, wide ranging marketplace that is repeatedly undermined by promotional promises, courier failures and refund disputes. Customers consistently report free gift and R1 promotions that demand escalating spend, parcels marked delivered that never arrive, and refunds routed to store credit. A minority praise fast arrivals, generous keep the item refunds and low prices.
What is Temu's biggest strength?
Temu's biggest strength, according to Hellopeter's AI analysis, is Product Quality & Value. Electronics, cotton clothing, kitchen gadgets and pet furniture draw genuine praise for value at the price point. Satisfied shoppers advise reading product reviews first, and Temu often refunds poor quality items without asking for them back.
What are the most common complaints about Temu?
The most common complaint about Temu, based on Hellopeter's AI analysis of recent customer reviews, is Delivery, Fulfilment & Logistics. Named couriers, particularly GFS Express, Skynet and Fastway, are blamed for false delivery attempts, unreachable call centres and parcels sitting in local depots. Customs and duty payments frequently fail to reflect, stalling parcels for weeks or months.
Is Temu trustworthy?
Temu has a TrustIndex of 2.4 out of 10 on Hellopeter, based on 345 reviews in the last 12 months. They reply to 12% of negative reviews, typically within 16 hours 6 min. Hellopeter has tracked Temu across 876 total reviews. How is the TrustIndex calculated? →
Recent reviews (345)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Oct 2026
TEMU must change Buffalo Logistics as the company they use for collections of returns on online purchased items.
I am sick & tired of Bufallo Logistics' extremely poor service that I am now encountering for the second time with a Driver called Katlego and his phone number: *** who is always impatient when he comes to collect the items I initiated returns for on TEMU, whereby he always comes to my place and leave without collecting the items I need to urgently return so I can get my refund as soon as possible but he would just become impatient when he's supposed to allow me to make necessary arrangements for the items as he always come when I already left for work and I have to leave items behind with people he always becomes impatient with and end up not collecting them items and this affects both my return window with TEMU and the amount of time it is going to take for my refund to be processed. TEMU must stop working with this stup*d and *********** company together with it's *********** drivers like Katlego and I will NEVER ever deal with this company again and eventually TEMU if this continues with TEMU and it's other Logistics companies.
1 reviews | Active since Oct 2026
TEMU must change Buffalo Logistics as the company they use for collections of returns on online purchased items.
I am sick & tired of Bufallo Logistics' extremely poor service that I am now encountering for the second time with a Driver called Katlego and his phone number: *** who is always impatient when he comes to collect the items I initiated returns for on TEMU, whereby he always comes to my place and leave without collecting the items I need to urgently return so I can get my refund as soon as possible but he would just become impatient when he's supposed to allow me to make necessary arrangements for the items as he always come when I already left for work and I have to leave items behind with people he always becomes impatient with and end up not collecting them items and this affects both my return window with TEMU and the amount of time it is going to take for my refund to be processed. TEMU must stop working with this stup*d and *********** company together with it's *********** drivers like Katlego and I will NEVER ever deal with this company again and eventually TEMU if this continues with TEMU and it's other Logistics companies.
1 reviews | Active since Jun 2023
Temu needs to stop **** free gift **** to promote the app
Temu is an affordable online store, however their **** "free gift" is a ****, one will end inviting 100 people with proven downloads and still wont get to 100% this form of marketing is devastating to someone who really needs those gifts and has put in some work, I was on 99.9% then boom back to 99.5% after spending time on this, mind you I just also made an order of ***.. Temu needs to stop this. I am frustrated, so many pop ups on screen promising nothing !!!
1 reviews | Active since Jun 2023
Temu needs to stop **** free gift **** to promote the app
Temu is an affordable online store, however their **** "free gift" is a ****, one will end inviting 100 people with proven downloads and still wont get to 100% this form of marketing is devastating to someone who really needs those gifts and has put in some work, I was on 99.9% then boom back to 99.5% after spending time on this, mind you I just also made an order of ***.. Temu needs to stop this. I am frustrated, so many pop ups on screen promising nothing !!!
1 reviews | Active since Dec 2014
PATHETIC LIES:FORMAL CONSUMER COMPLAINT: TEMU'S ADVERTISED SEVEN FREE GIFTS – TRANSPARENCY AND MISLEADING PROMOTIONAL PRACTICES
I am raising a consumer complaint regarding my participation in Temu's promotion advertising seven free gifts. I participated in good faith, relying on the offer and the impression created by the information displayed in the application. However, as I progressed through the promotion, additional requirements appeared to affect my ability to claim the advertised gifts. This raises serious concerns about whether the material conditions were clearly and transparently disclosed upfront. My concerns are: Transparency: Were all the requirements necessary to claim the seven free gifts clearly disclosed before consumers participated? Misleading impressions: Does the promotion create the impression that consumers are close to unlocking their rewards, only for further conditions to emerge? Consumer rights: Are consumers given sufficient information to make an informed decision before investing their time and inviting others to participate? Accountability: Why does Temu continue referring consumers to general promotion rules instead of identifying the specific terms that explain the additional requirements encountered? I have requested that Temu honour the representation made to me and allow me to claim the seven advertised free gifts without imposing material conditions that were not clearly disclosed upfront. Alternatively, I expect an appropriate remedy if the offer cannot be honoured as represented. I have also requested that Temu preserve the relevant promotion records, displayed terms, invitation history and progress calculations relating to my participation. This is about more than seven free gifts. It is about transparency, fair advertising and consumer rights. Consumers should not have to navigate an endless process of changing targets or discover additional requirements only after participating in a promotion. If the conditions are material to receiving the advertised reward, they should be communicated clearly from the beginning. I expect Temu to provide a substantive written response addressing these concerns, rather than a generic explanation. If the matter is not resolved satisfactorily, I reserve the right to refer the complaint, supported by screenshots and other evidence, to the National Consumer Commission for consideration under the Consumer Protection Act. I am sharing my experience to raise awareness and encourage accountability. I also invite other South African consumers who have experienced similar difficulties with Temu's free-gift promotions to share their experiences and supporting evidence. Temu must be held accountable for the expectations its advertising creates. Consumers deserve honest representations, clear conditions and fair treatment. #Temu #ConsumerRights #ConsumerProtection #SouthAfrica #NationalConsumerCommission #FairAdvertising #ConsumerAwareness
1 reviews | Active since Dec 2014
PATHETIC LIES:FORMAL CONSUMER COMPLAINT: TEMU'S ADVERTISED SEVEN FREE GIFTS – TRANSPARENCY AND MISLEADING PROMOTIONAL PRACTICES
I am raising a consumer complaint regarding my participation in Temu's promotion advertising seven free gifts. I participated in good faith, relying on the offer and the impression created by the information displayed in the application. However, as I progressed through the promotion, additional requirements appeared to affect my ability to claim the advertised gifts. This raises serious concerns about whether the material conditions were clearly and transparently disclosed upfront. My concerns are: Transparency: Were all the requirements necessary to claim the seven free gifts clearly disclosed before consumers participated? Misleading impressions: Does the promotion create the impression that consumers are close to unlocking their rewards, only for further conditions to emerge? Consumer rights: Are consumers given sufficient information to make an informed decision before investing their time and inviting others to participate? Accountability: Why does Temu continue referring consumers to general promotion rules instead of identifying the specific terms that explain the additional requirements encountered? I have requested that Temu honour the representation made to me and allow me to claim the seven advertised free gifts without imposing material conditions that were not clearly disclosed upfront. Alternatively, I expect an appropriate remedy if the offer cannot be honoured as represented. I have also requested that Temu preserve the relevant promotion records, displayed terms, invitation history and progress calculations relating to my participation. This is about more than seven free gifts. It is about transparency, fair advertising and consumer rights. Consumers should not have to navigate an endless process of changing targets or discover additional requirements only after participating in a promotion. If the conditions are material to receiving the advertised reward, they should be communicated clearly from the beginning. I expect Temu to provide a substantive written response addressing these concerns, rather than a generic explanation. If the matter is not resolved satisfactorily, I reserve the right to refer the complaint, supported by screenshots and other evidence, to the National Consumer Commission for consideration under the Consumer Protection Act. I am sharing my experience to raise awareness and encourage accountability. I also invite other South African consumers who have experienced similar difficulties with Temu's free-gift promotions to share their experiences and supporting evidence. Temu must be held accountable for the expectations its advertising creates. Consumers deserve honest representations, clear conditions and fair treatment. #Temu #ConsumerRights #ConsumerProtection #SouthAfrica #NationalConsumerCommission #FairAdvertising #ConsumerAwareness
1 reviews | Active since Apr 2021
Disgusting
I am very dissapointed in the service that i'm getting from GFS Express. The Driver's name is Velanshia Joseph ***. If ever i see GFS Express again on your website when i purchase something i will definitely not take it. The driver don't answer his phone and GFS Express whatsapp chat is very unproffessional. They said they will get back to me after a few hours, i'm still waiting on them. Then the Driver(Velanshia Joseph) sends a Vn on whatsapp, saying he can't take calls but prior to that he answered and put the phone down in my face!!
1 reviews | Active since Apr 2021
Disgusting
I am very dissapointed in the service that i'm getting from GFS Express. The Driver's name is Velanshia Joseph ***. If ever i see GFS Express again on your website when i purchase something i will definitely not take it. The driver don't answer his phone and GFS Express whatsapp chat is very unproffessional. They said they will get back to me after a few hours, i'm still waiting on them. Then the Driver(Velanshia Joseph) sends a Vn on whatsapp, saying he can't take calls but prior to that he answered and put the phone down in my face!!
1 reviews | Active since Oct 2026
Customer service
A customer for temu,years. Im so disappointed in the customer service. Faulty birthday gift and there's no effort to return and exchange. Don't keep up with they return policy rules. Week later and still no progress. Empty promises.
1 reviews | Active since Oct 2026
Customer service
A customer for temu,years. Im so disappointed in the customer service. Faulty birthday gift and there's no effort to return and exchange. Don't keep up with they return policy rules. Week later and still no progress. Empty promises.
1 reviews | Active since Dec 2017
Never order from temu
I have ordered through temu and my order has been stuck with GFS courier since from 5th October. I have only used one number in 15+ years and that's the only number on temu but however this courier company has another number on my order. I don't know where they got this number. I have been trying to have this resolved and their call centre is a number, agents answers the number and not say anything. You'll keep on saying saying hello until you decide to drop. This is my first order with temu and the experience has been horrible. I've been using SHEIN FOR ALMOST 4 years and I've never experienced this Incompetence!!
1 reviews | Active since Dec 2017
Never order from temu
I have ordered through temu and my order has been stuck with GFS courier since from 5th October. I have only used one number in 15+ years and that's the only number on temu but however this courier company has another number on my order. I don't know where they got this number. I have been trying to have this resolved and their call centre is a number, agents answers the number and not say anything. You'll keep on saying saying hello until you decide to drop. This is my first order with temu and the experience has been horrible. I've been using SHEIN FOR ALMOST 4 years and I've never experienced this Incompetence!!
1 reviews | Active since Sept 2026
I have ordered at Temu on 07 September and today I received an email says my order has been deliv...
I have ordered at Temu on 07 September and today I received an email says my order has been delivered but not to me