Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Sterns is described by customers as a jeweller where the buying moment is pleasant but the after-sales experience collapses. A recurring theme is gold and silver items peeling, bending, or losing stones within weeks, followed by refused refunds, long workshop loops, and undisclosed resizing fees. Isolated branches earn genuine praise for named consultants, yet most shoppers report leaving unresolved.
Top Strengths:
- •Customer Service & Support: Named consultants such as Faith at Centurion, Neo at Jabulani, and Lamandi and Jayde at Parow are singled out for patience, warmth, and finding workarounds. These bright spots sit against widespread reports of attitude, deflection, and unanswered emails.
TrustIndex
2.3
NPS Score
-95
Recommended: Unlikely
Nov '25 - Oct '26
Frequently Asked Questions About Sterns
What do customers say about Sterns?
Based on recent customer reviews, Sterns is described by customers as a jeweller where the buying moment is pleasant but the after-sales experience collapses. A recurring theme is gold and silver items peeling, bending, or losing stones within weeks, followed by refused refunds, long workshop loops, and undisclosed resizing fees. Isolated branches earn genuine praise for named consultants, yet most shoppers report leaving unresolved.
What is Sterns's biggest strength?
Sterns's biggest strength, according to Hellopeter's AI analysis, is Customer Service & Support. Named consultants such as Faith at Centurion, Neo at Jabulani, and Lamandi and Jayde at Parow are singled out for patience, warmth, and finding workarounds. These bright spots sit against widespread reports of attitude, deflection, and unanswered emails.
What are the most common complaints about Sterns?
The most common complaint about Sterns, based on Hellopeter's AI analysis of recent customer reviews, is Product Quality & Value. Customers consistently report rings peeling and discolouring within weeks, stones falling from wedding sets, and watches rusting or failing repeatedly. Repair quotes often approach or exceed the original item price, leaving shoppers feeling the value proposition is broken.
Is Sterns trustworthy?
Sterns has a TrustIndex of 2.3 out of 10 on Hellopeter, based on 50 reviews in the last 12 months. They reply to 27% of negative reviews, typically within 49 hours 57 min. Hellopeter has tracked Sterns across 1,109 total reviews. How is the TrustIndex calculated? →
Recent reviews (50)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Oct 2025
Bad experience
I had a very unpleasant experience at Sterns Tygervalley today. I was outside the store, standing to the side of their entrance, completely out of the way and not inside the store or blocking anyone. I was simply answering a text message because I didn't want to walk and use my phone at the same time. I had been standing there for barely a minute when a lady inside the store asked me to move. I was not loitering, I was not blocking the entrance, and I was not interfering with any customers. I was literally standing to the side of the entrance for less than a minute while replying to a message. I found this unnecessarily rude and unwelcoming. There was absolutely no reason for me to be approached in that manner when I was clearly just answering a message and was not causing any disturbance. I understand that the area outside a store may be something they want to keep clear, but there is a polite way to communicate that. Being asked to move after barely a minute, while standing to the side of their entrance and completely out of the way, left a very poor impression of Sterns Tygervalley.
1 reviews | Active since Oct 2025
Bad experience
I had a very unpleasant experience at Sterns Tygervalley today. I was outside the store, standing to the side of their entrance, completely out of the way and not inside the store or blocking anyone. I was simply answering a text message because I didn't want to walk and use my phone at the same time. I had been standing there for barely a minute when a lady inside the store asked me to move. I was not loitering, I was not blocking the entrance, and I was not interfering with any customers. I was literally standing to the side of the entrance for less than a minute while replying to a message. I found this unnecessarily rude and unwelcoming. There was absolutely no reason for me to be approached in that manner when I was clearly just answering a message and was not causing any disturbance. I understand that the area outside a store may be something they want to keep clear, but there is a polite way to communicate that. Being asked to move after barely a minute, while standing to the side of their entrance and completely out of the way, left a very poor impression of Sterns Tygervalley.
1 reviews | Active since Sept 2026
Disappointing Experience With Sterns
A very disappointing experience My mom bought me a watch from Sterns as a birthday gift. She purchased it in-store, but her time ran out before she could take the watch with her. The staff offered to deliver it to her workplace and said they knew where she worked. When the watch was delivered, the packaging was already ripped. Since it was my birthday gift, my mom did not open it because she wanted to give it to me on my birthday. Today, when I finally opened my birthday present, I was extremely disappointed to find that the watch itself was badly cracked and damaged. I cannot say how the damage happened or whether it was done intentionally, but I do find it concerning that the package was already ripped when it was delivered and the watch was damaged inside. This was supposed to be a special birthday gift, so it is really upsetting to receive a damaged product, especially after trusting the store to deliver it safely. I would appreciate an explanation from Stains and a proper solution to this issue.
1 reviews | Active since Sept 2026
Disappointing Experience With Sterns
A very disappointing experience My mom bought me a watch from Sterns as a birthday gift. She purchased it in-store, but her time ran out before she could take the watch with her. The staff offered to deliver it to her workplace and said they knew where she worked. When the watch was delivered, the packaging was already ripped. Since it was my birthday gift, my mom did not open it because she wanted to give it to me on my birthday. Today, when I finally opened my birthday present, I was extremely disappointed to find that the watch itself was badly cracked and damaged. I cannot say how the damage happened or whether it was done intentionally, but I do find it concerning that the package was already ripped when it was delivered and the watch was damaged inside. This was supposed to be a special birthday gift, so it is really upsetting to receive a damaged product, especially after trusting the store to deliver it safely. I would appreciate an explanation from Stains and a proper solution to this issue.
1 reviews | Active since Dec 2018
DONT BUY FROM BASH OR STERNS EVER!
I purchased earrings from Sterns via the BASH app. I was told not to fetch them as I can't return the product. From July to date I have not received the refund! BASH say they have refunded via Payu gateway but Standard Bank can't trace the refund with the reference number provided. DONT BUY FROM BASH EVER!
1 reviews | Active since Dec 2018
DONT BUY FROM BASH OR STERNS EVER!
I purchased earrings from Sterns via the BASH app. I was told not to fetch them as I can't return the product. From July to date I have not received the refund! BASH say they have refunded via Payu gateway but Standard Bank can't trace the refund with the reference number provided. DONT BUY FROM BASH EVER!
1 reviews | Active since Sept 2020
Voucher not working
On my birthday i received a voucher it was expiring 31 August 2026,yesterday when i tried using it,it said is not allowed.
1 reviews | Active since Sept 2020
Voucher not working
On my birthday i received a voucher it was expiring 31 August 2026,yesterday when i tried using it,it said is not allowed.
1 reviews | Active since Jan 2023
I WANT MY MONEY BACK
I purchased a Tempo Gold Watch from Sterns At Zevenwratched Mall . I received a small note/slip that is not even dated with the purchase date, which is incorrect and unprofessional, the note note has a 3 year warranty which according to lady that assisted me doesn’t cover the defects but that is not stipulated on that note. Shortly after purchase, the watch started peeling / fading. This is supposed to be a gold watch. I went back to the store to report the defect, and I was told they cannot assist me and that I will have to cover the fixing expenses myself. This is unacceptable because: 1. The product is defective and not durable as advertised. 2. Sterns issued me an undated note, which violates proper sales record expect Sterns to: 1. Take the watch back for quality inspection at their cost. 2. Replace the watch with a non-defective one, or refund me in full. 3. Issue me a proper dated proof of purchase. I have supported Sterns and I expected better after-sales service. Zevenwacht Mall failed to assist Me.
1 reviews | Active since Jan 2023
I WANT MY MONEY BACK
I purchased a Tempo Gold Watch from Sterns At Zevenwratched Mall . I received a small note/slip that is not even dated with the purchase date, which is incorrect and unprofessional, the note note has a 3 year warranty which according to lady that assisted me doesn’t cover the defects but that is not stipulated on that note. Shortly after purchase, the watch started peeling / fading. This is supposed to be a gold watch. I went back to the store to report the defect, and I was told they cannot assist me and that I will have to cover the fixing expenses myself. This is unacceptable because: 1. The product is defective and not durable as advertised. 2. Sterns issued me an undated note, which violates proper sales record expect Sterns to: 1. Take the watch back for quality inspection at their cost. 2. Replace the watch with a non-defective one, or refund me in full. 3. Issue me a proper dated proof of purchase. I have supported Sterns and I expected better after-sales service. Zevenwacht Mall failed to assist Me.
1 reviews | Active since Nov 2019
***** and poor workmanship
I bought a watch via the bash app, after waiting 2 weeks for it and wore it only once, the dials on the watch broke. I took it back for the guarantee and waited 3 months to fixed. Once fixed I noticed that the dials does not glow in dark as the previous broken dials had done. So they Sterns replaced my dials with inferior dials. Poor workmanship.
1 reviews | Active since Nov 2019
***** and poor workmanship
I bought a watch via the bash app, after waiting 2 weeks for it and wore it only once, the dials on the watch broke. I took it back for the guarantee and waited 3 months to fixed. Once fixed I noticed that the dials does not glow in dark as the previous broken dials had done. So they Sterns replaced my dials with inferior dials. Poor workmanship.
1 reviews | Active since Oct 2023
Highveld mall Sterns
I went to ask a refund on a necklace that was rolling on my neck when I got there other light skin lady was giving me other filthy look and attitude worse she was even saying bad things they didn’t wanna give me my refund funny enough the store was full people were buying they told me they don’t have cash I wonder how to they hire their stuff that got attitude doesn’t know how to treat customers.
1 reviews | Active since Oct 2023
Highveld mall Sterns
I went to ask a refund on a necklace that was rolling on my neck when I got there other light skin lady was giving me other filthy look and attitude worse she was even saying bad things they didn’t wanna give me my refund funny enough the store was full people were buying they told me they don’t have cash I wonder how to they hire their stuff that got attitude doesn’t know how to treat customers.