Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Ster-Kinekor is described as a brand where the on-screen product still has fans but the surrounding systems consistently fail. Customers repeatedly report refunds that never arrive, booking journeys that break mid payment, and complaints that go unanswered for weeks. Warmth from individual branch teams is the clearest bright spot, with named staff singled out for going out of their way.
Top Strengths:
- •Staff, Service & Experience Quality: Individual employees are the saving grace, with Thandeka and Lindokuhle at Carnival City, Liam at the Waterfront, Seodi at Brooklyn and the Irene team named for genuine care. Elsewhere customers describe dismissive counter staff, absent managers and long unmanaged queues.
TrustIndex
2.3
NPS Score
-62
Recommended: Unlikely
Nov '25 - Oct '26
Frequently Asked Questions About Ster-Kinekor
What do customers say about Ster-Kinekor?
Based on recent customer reviews, Ster-Kinekor is described as a brand where the on-screen product still has fans but the surrounding systems consistently fail. Customers repeatedly report refunds that never arrive, booking journeys that break mid payment, and complaints that go unanswered for weeks. Warmth from individual branch teams is the clearest bright spot, with named staff singled out for going out of their way.
What is Ster-Kinekor's biggest strength?
Ster-Kinekor's biggest strength, according to Hellopeter's AI analysis, is Staff, Service & Experience Quality. Individual employees are the saving grace, with Thandeka and Lindokuhle at Carnival City, Liam at the Waterfront, Seodi at Brooklyn and the Irene team named for genuine care. Elsewhere customers describe dismissive counter staff, absent managers and long unmanaged queues.
What are the most common complaints about Ster-Kinekor?
The most common complaint about Ster-Kinekor, based on Hellopeter's AI analysis of recent customer reviews, is Platform, Product & Experience. Booking on the website and app breaks mid transaction, locking seats and throwing maximum ticket errors. Customers also report 3D screenings playing in 2D, projector and sound faults, and uncleaned auditoriums. IMAX Cape Gate and N1 City stand out as genuine exceptions.
Is Ster-Kinekor trustworthy?
Ster-Kinekor has a TrustIndex of 2.3 out of 10 on Hellopeter, based on 56 reviews in the last 12 months. Hellopeter has tracked Ster-Kinekor across 2,943 total reviews. How is the TrustIndex calculated? →
Recent reviews (56)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Oct 2026
Insect found in my slushy at Ster-Kinekor Fourways Mall
On 18/10/2026, I bought a medium slushy from the candy bar at Ster-Kinekor Fourways Mall. About halfway through the drink, I felt something crunchy in my mouth. When I took it out, it was a black insect. I was disgusted and very disappointed. Finding an insect in a drink you've already been drinking is unacceptable. It makes me question how the slushy machines and ingredients at this branch are cleaned and handled. I have emailed Ster-Kinekor to report this, and I'm sharing it here so other customers are aware. I hope management takes this seriously, inspects the machines and puts proper hygiene measures in place. Until then, I won't be buying drinks from this candy bar
1 reviews | Active since Oct 2026
Insect found in my slushy at Ster-Kinekor Fourways Mall
On 18/10/2026, I bought a medium slushy from the candy bar at Ster-Kinekor Fourways Mall. About halfway through the drink, I felt something crunchy in my mouth. When I took it out, it was a black insect. I was disgusted and very disappointed. Finding an insect in a drink you've already been drinking is unacceptable. It makes me question how the slushy machines and ingredients at this branch are cleaned and handled. I have emailed Ster-Kinekor to report this, and I'm sharing it here so other customers are aware. I hope management takes this seriously, inspects the machines and puts proper hygiene measures in place. Until then, I won't be buying drinks from this candy bar
1 reviews | Active since Nov 2025
Building noise interuptions in the cinama
When sitting in Cinama 6 last night watching Insidious , the whole time there was a knocking sound on the roof or walls of the cinama building ( clearly building sounds ), making the movie less enjoyable
1 reviews | Active since Nov 2025
Building noise interuptions in the cinama
When sitting in Cinama 6 last night watching Insidious , the whole time there was a knocking sound on the roof or walls of the cinama building ( clearly building sounds ), making the movie less enjoyable
1 reviews | Active since Mar 2019
Manager was rude and not helpful - FREE birthday ticket seems to be a ****
I am a SK Club member and received an email that I have a FREE birthday ticket. I went last year and its a fun outing and I take my family with me. I get a free ticket and my family is happy to pay for theirs. I tried booking online but it didn't work, there is no birthday voucher to download. We went to Cresta with 30 mins to spare before the show and asked for help to redeem the birthday voucher. After much back and forth a very unfriendly, rude manager eventually says you have to have been to movies once during the year in order to get a free birthday ticket. I last went to the movies in Nov 2025 so sorry for me no birthday ticket. I checked under Ts & Cs about this, there is no mention of how many times you need to see a movie to qualify for the free birthday ticket. She said all the staff know the Ts & Cs so I don't need to worry about it. But she couldnt say why they send the birthday email to everyone, even those who may not have seen enough movies. We left and spent our money elsewhere on a really nice outing. Its disingenuous to falsely advertise. And we wont be going back.
1 reviews | Active since Mar 2019
Manager was rude and not helpful - FREE birthday ticket seems to be a ****
I am a SK Club member and received an email that I have a FREE birthday ticket. I went last year and its a fun outing and I take my family with me. I get a free ticket and my family is happy to pay for theirs. I tried booking online but it didn't work, there is no birthday voucher to download. We went to Cresta with 30 mins to spare before the show and asked for help to redeem the birthday voucher. After much back and forth a very unfriendly, rude manager eventually says you have to have been to movies once during the year in order to get a free birthday ticket. I last went to the movies in Nov 2025 so sorry for me no birthday ticket. I checked under Ts & Cs about this, there is no mention of how many times you need to see a movie to qualify for the free birthday ticket. She said all the staff know the Ts & Cs so I don't need to worry about it. But she couldnt say why they send the birthday email to everyone, even those who may not have seen enough movies. We left and spent our money elsewhere on a really nice outing. Its disingenuous to falsely advertise. And we wont be going back.
1 reviews | Active since Sept 2026
Refund Issues
I requested an online refund immediately after a purchase online after mistakenly booking a movie for a group of people. The refund was successful via their calling channels and I received an email notification. This was on the 13th of August 2026. By now the 8th of September I have still not received my refund. I have been told from my bank "the merchant has not released the funds", yet over the line with Ster-Kinekor, the funds have been released. I have received a screenshot from Ster-Kinekor's admin system showing the refund being processed, leaving my dumbfounded. I then have tried calling again, but am met with the need to repeat the same story and with the same outcome: reach out to your bank...
1 reviews | Active since Sept 2026
Refund Issues
I requested an online refund immediately after a purchase online after mistakenly booking a movie for a group of people. The refund was successful via their calling channels and I received an email notification. This was on the 13th of August 2026. By now the 8th of September I have still not received my refund. I have been told from my bank "the merchant has not released the funds", yet over the line with Ster-Kinekor, the funds have been released. I have received a screenshot from Ster-Kinekor's admin system showing the refund being processed, leaving my dumbfounded. I then have tried calling again, but am met with the need to repeat the same story and with the same outcome: reach out to your bank...
1 reviews | Active since Sept 2026
The cinema experienc...
The cinema experience was average, with some room for improvement in customer service and overall organisation.
1 reviews | Active since Sept 2026
The cinema experienc...
The cinema experience was average, with some room for improvement in customer service and overall organisation.
1 reviews | Active since Jun 2026
Ster-kinekor
I had bad experience with them , I bought a ticket on th 8 August 2026, my money left the bank but ddnt receive the reference or Qr-code then I did call they said they refunded me, but it will bck into my account after 10 days .. so even now I haven’t received it. I’ve contacted the bck , and also them but no solution as yet?
1 reviews | Active since Jun 2026
Ster-kinekor
I had bad experience with them , I bought a ticket on th 8 August 2026, my money left the bank but ddnt receive the reference or Qr-code then I did call they said they refunded me, but it will bck into my account after 10 days .. so even now I haven’t received it. I’ve contacted the bck , and also them but no solution as yet?