Based on recent customer reviews, STANLIB is described as having severe administrative and service delivery problems. Clients report withdrawal and repurchase requests stalling for weeks or months, applications cancelled over minor form errors, and repeated demands for documents already submitted. Beneficiary updates, banking detail changes and deceased estate claims frequently remain unresolved, while the call centre, single complaints mailbox and Stan the bot produce auto responses with no real follow up. Online login timeouts add frustration. Isolated praise went to individual consultants like Innocent and a Standard Bank branch advisor who genuinely resolved long standing issues.
Replied to 100% of negative reviews
Reply time on negative reviews: 11h 21m
TrustIndex
2.8
Ranking
#17
in Investments & Wealth
Reply Time
14h 36m
NPS Score
-85
Recommended: Unlikely
Replied to 100% of negative reviews
Reply time on negative reviews: 11h 21m
Nov '25 - Oct '26
Frequently Asked Questions About STANLIB
What do customers say about STANLIB?
Based on recent customer reviews, STANLIB is described as having severe administrative and service delivery problems. Clients report withdrawal and repurchase requests stalling for weeks or months, applications cancelled over minor form errors, and repeated demands for documents already submitted. Beneficiary updates, banking detail changes and deceased estate claims frequently remain unresolved, while the call centre, single complaints mailbox and Stan the bot produce auto responses with no real follow up. Online login timeouts add frustration. Isolated praise went to individual consultants like Innocent and a Standard Bank branch advisor who genuinely resolved long standing issues.
Is STANLIB trustworthy?
STANLIB has a TrustIndex of 2.8 out of 10 on Hellopeter, based on 37 reviews in the last 12 months. They reply to 100% of negative reviews, typically within 11 hours 21 min. Hellopeter has tracked STANLIB across 714 total reviews. How is the TrustIndex calculated? →
Recent reviews (37)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Apr 2019
Excellent online support assistance
Good day Case #*** My heartfelt thanks to Lameile, for his studios assistance, all afternoon long, to resolve yet another login conundrum. His patience and sense of Ubuntu, is legendary. I confirm that I have successfully transacted, eventually, thanks to Lameile's steadfast support.
1 reviews | Active since Apr 2019
Excellent online support assistance
Good day Case #*** My heartfelt thanks to Lameile, for his studios assistance, all afternoon long, to resolve yet another login conundrum. His patience and sense of Ubuntu, is legendary. I confirm that I have successfully transacted, eventually, thanks to Lameile's steadfast support.
1 reviews | Active since Nov 2024
Generational quality service
I am coming here and I want to say 10/15 years ago my mother set up a study fund for me and it was so swift I still appreciate it and I am finding a hard time getting it I would like the same for my son now if anyone see this kindly get back to me so we can get the next generation going
1 reviews | Active since Nov 2024
Generational quality service
I am coming here and I want to say 10/15 years ago my mother set up a study fund for me and it was so swift I still appreciate it and I am finding a hard time getting it I would like the same for my son now if anyone see this kindly get back to me so we can get the next generation going
1 reviews | Active since Oct 2011
Standlib Delay tactics in releasing funds.
The back and forth we are getting from Standlib just to release an investment of the late MA Mariti is terrible. All requested documents were sent, and the Attorneys are getting queries that documents are not visible and the same goes to deceased department at Standard Bank when requesting statements so that we can claim for a vehicle policy. it seems as if it is their delay tactic by always requesting documents that are always submitted. I wish Standlib can expedite so that Mrs Mariri can get the money out.
1 reviews | Active since Oct 2011
Standlib Delay tactics in releasing funds.
The back and forth we are getting from Standlib just to release an investment of the late MA Mariti is terrible. All requested documents were sent, and the Attorneys are getting queries that documents are not visible and the same goes to deceased department at Standard Bank when requesting statements so that we can claim for a vehicle policy. it seems as if it is their delay tactic by always requesting documents that are always submitted. I wish Standlib can expedite so that Mrs Mariri can get the money out.
1 reviews | Active since Jun 2019
STANLIB is PATHETIC!!!
I really regret the day that I decided to make an investment with STANLIB. This company's service is just pathetic. My portfolio shows blank on their system. Their robot do not recognise even recognise my *** number. I wish I could take my investment to a better company!! Their rating on social media speaks for itself. People please do your homework before doing investments!!!
1 reviews | Active since Jun 2019
STANLIB is PATHETIC!!!
I really regret the day that I decided to make an investment with STANLIB. This company's service is just pathetic. My portfolio shows blank on their system. Their robot do not recognise even recognise my *** number. I wish I could take my investment to a better company!! Their rating on social media speaks for itself. People please do your homework before doing investments!!!
1 reviews | Active since Sept 2026
Shocking service
Shocking service. My Mom passed away in January 2024 and I was named executor of her estate. Stanlib refused to pay her investment funds into the estate late account. I had to go via the Ombud which took over 6mnths and eventually got the funds. I've now being trying to wrap up the estate and require tax certificates for SARS. Mails are simply ignored and I've called the contact number but after holding for 19minutes I was cut off. Complaints are also ignored. Looks like I'll have to call the Ombud again!
1 reviews | Active since Sept 2026
Shocking service
Shocking service. My Mom passed away in January 2024 and I was named executor of her estate. Stanlib refused to pay her investment funds into the estate late account. I had to go via the Ombud which took over 6mnths and eventually got the funds. I've now being trying to wrap up the estate and require tax certificates for SARS. Mails are simply ignored and I've called the contact number but after holding for 19minutes I was cut off. Complaints are also ignored. Looks like I'll have to call the Ombud again!
1 reviews | Active since Jun 2019
Poor Administration
The admin at Stanlib needs serious attention. My wife passed away 4 years ago after which several attempts were made to change the beneficiary on my investment. Sever e-mails, forms completed by myself and my Broker and it is still not done! I am again requested to complete change requests. This is no funny anymore, just unacceptable and by this time I am quite “gatvol” for Stanlib
1 reviews | Active since Jun 2019
Poor Administration
The admin at Stanlib needs serious attention. My wife passed away 4 years ago after which several attempts were made to change the beneficiary on my investment. Sever e-mails, forms completed by myself and my Broker and it is still not done! I am again requested to complete change requests. This is no funny anymore, just unacceptable and by this time I am quite “gatvol” for Stanlib
1 reviews | Active since Oct 2014
Account closure and withdrawal frustration
Stanlib has absolute no respect for its customers. I have written a complaint about my withdrawal frustration and account closure but to date nothing has happened I received and Auto response email saying that my case would be looked and be contacted. I then took apon myself and call them Spoke to a callcentre consultants Thomas yesterday who also promised to call me back but never did. Again today I called but no feedback. If I am given the run around for such a small amout what about the people who are claiming/repurchasing their millions?😱 Be careful my fellow South African but I will not stop until this is done and I will go on other media platforms and alert and expose my experience becase SARS is on my case
1 reviews | Active since Oct 2014
Account closure and withdrawal frustration
Stanlib has absolute no respect for its customers. I have written a complaint about my withdrawal frustration and account closure but to date nothing has happened I received and Auto response email saying that my case would be looked and be contacted. I then took apon myself and call them Spoke to a callcentre consultants Thomas yesterday who also promised to call me back but never did. Again today I called but no feedback. If I am given the run around for such a small amout what about the people who are claiming/repurchasing their millions?😱 Be careful my fellow South African but I will not stop until this is done and I will go on other media platforms and alert and expose my experience becase SARS is on my case
1 reviews | Active since Oct 2014
Account closure and withdrawal frustration
Stanlib is an unsympathetic dont care attitude company with untrained callcentre consultants they advise nonsense and when you need the related parties you are given email address with auto response after 24/48 hours. My mom died in 2014 all documents where scanned and sent to them in 2014 but account was not closed as per advice. I requested the account to be closed they said I must resend the documents again of which I did. Now because there's money in the account I am given the run around a withdrawal should not take more than 2weeks. I am now forced to re-live my moms passing. I cant imagine my kids going through this, so thats why I encourage South African to choose wisely. My relationship with company and its associates is done. They claim all calls are recorded but thier employees keep tell/advising nonsense SIES MAAN. SARS is now on my case and continuous delays is costing me money but they just dont care and no follow up what so ever. How can such a big company centralise complaint,enquiries, withdrawal etc...to one email address no wonder it takes so long I AM VERY UPSET.
1 reviews | Active since Oct 2014
Account closure and withdrawal frustration
Stanlib is an unsympathetic dont care attitude company with untrained callcentre consultants they advise nonsense and when you need the related parties you are given email address with auto response after 24/48 hours. My mom died in 2014 all documents where scanned and sent to them in 2014 but account was not closed as per advice. I requested the account to be closed they said I must resend the documents again of which I did. Now because there's money in the account I am given the run around a withdrawal should not take more than 2weeks. I am now forced to re-live my moms passing. I cant imagine my kids going through this, so thats why I encourage South African to choose wisely. My relationship with company and its associates is done. They claim all calls are recorded but thier employees keep tell/advising nonsense SIES MAAN. SARS is now on my case and continuous delays is costing me money but they just dont care and no follow up what so ever. How can such a big company centralise complaint,enquiries, withdrawal etc...to one email address no wonder it takes so long I AM VERY UPSET.