Shocking service

Shocking service. My Mom passed away in January 2024 and I was named executor of her estate. Stanlib refused to pay her investment funds into the estate late account. I had to go via the Ombud which took over 6mnths and eventually got the funds. I've now being trying to wrap up the estate and require tax certificates for SARS. Mails are simply ignored and I've called the contact number but after holding for 19minutes I was cut off. Complaints are also ignored. Looks like I'll have to call the Ombud again!