Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Sportscene shows a sharply divided experience. A recurring theme is warm, named in store consultants who go out of their way for shoppers, set against widespread frustration with sneaker durability, refused exchanges and unauthorised account charges. Customers consistently describe strong product selection undermined by rigid post purchase policies and billing add ons they never agreed to.
Top Strengths:
- •Customer Service & Support: Customer Service & Support (2.1) is the strongest theme, carried by named consultants such as Nompumelelo, Nelisiwe, Sibonelo, Kaylab and manager Lamar who are repeatedly celebrated for patience and effort, though rude till and fitting room encounters dominate elsewhere.
TrustIndex
2.5
NPS Score
-52
Recommended: Unlikely
Nov '25 - Oct '26
Frequently Asked Questions About Sportscene
What do customers say about Sportscene?
Based on recent customer reviews, Sportscene shows a sharply divided experience. A recurring theme is warm, named in store consultants who go out of their way for shoppers, set against widespread frustration with sneaker durability, refused exchanges and unauthorised account charges. Customers consistently describe strong product selection undermined by rigid post purchase policies and billing add ons they never agreed to.
What is Sportscene's biggest strength?
Sportscene's biggest strength, according to Hellopeter's AI analysis, is Customer Service & Support. Customer Service & Support (2.1) is the strongest theme, carried by named consultants such as Nompumelelo, Nelisiwe, Sibonelo, Kaylab and manager Lamar who are repeatedly celebrated for patience and effort, though rude till and fitting room encounters dominate elsewhere.
What are the most common complaints about Sportscene?
The most common complaint about Sportscene, based on Hellopeter's AI analysis of recent customer reviews, is Accounts, Billing & Digital Platforms. Accounts, Billing & Digital Platforms (1.1) is undermined by magazine subscriptions and add ons loaded onto accounts without consent, till price discrepancies, fraud flags triggered by routine card replacements and call centre chasing over small shortfalls.
Is Sportscene trustworthy?
Sportscene has a TrustIndex of 2.5 out of 10 on Hellopeter, based on 81 reviews in the last 12 months. Hellopeter has tracked Sportscene across 1,814 total reviews. How is the TrustIndex calculated? →
Recent reviews (81)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jun 2022
Unfairness
I've bought Adidas Adimule on Bash online they were on promo from 1900 to 1300 with some cents now I want to change for bigger size they said I must exchange on a normal price of which it unfair because I've always wanted this Adimule but because they were expensive I couldn't buy them now that I've finally got them on promo n unfortunately they are smaller cut I wanted bigger size I want exchange on a normally price that they told me In benoni lakeside mall and the was nothing like that online purchase
1 reviews | Active since Jun 2022
Unfairness
I've bought Adidas Adimule on Bash online they were on promo from 1900 to 1300 with some cents now I want to change for bigger size they said I must exchange on a normal price of which it unfair because I've always wanted this Adimule but because they were expensive I couldn't buy them now that I've finally got them on promo n unfortunately they are smaller cut I wanted bigger size I want exchange on a normally price that they told me In benoni lakeside mall and the was nothing like that online purchase
1 reviews | Active since Apr 2026
Faulty Adidas slides after 10 days - Kaalfontein
Bought Adidas Adilette Aqua Slides (***) for R849 at Sportscene SS KAALFONTEIN on 05 Oct 2026. After 10 days sole started separating and bending - glue failure, not wear and tear. Store said wear and tear and refused exchange, but CPA Section 56 gives 6 months warranty for manufacturing defects. Paid via TymeBank MoreTyme - payment was fine. Product quality is poor for R849. Logged with *** Ref *** awaiting assistance.
1 reviews | Active since Apr 2026
Faulty Adidas slides after 10 days - Kaalfontein
Bought Adidas Adilette Aqua Slides (***) for R849 at Sportscene SS KAALFONTEIN on 05 Oct 2026. After 10 days sole started separating and bending - glue failure, not wear and tear. Store said wear and tear and refused exchange, but CPA Section 56 gives 6 months warranty for manufacturing defects. Paid via TymeBank MoreTyme - payment was fine. Product quality is poor for R849. Logged with *** Ref *** awaiting assistance.
1 reviews | Active since Apr 2013
Complaint: Sportscene – Paid-Up Letter Not Issued Despite Settlement According to Their Quote
Complaint: Sportscene – Paid-Up Letter Not Issued Despite Settlement According to Their Quote I am extremely disappointed and frustrated with the manner in which my Sportscene account has been handled. I settled my Sportscene account in August 2026, based on the settlement quote that was issued to me by Sportscene. I paid the amount that I was advised was required to settle the account in full. After making the payment, I requested that my account be closed and that I be provided with a paid-up letter. This request was made at the beginning of September 2026. Despite making the payment and specifically requesting closure of the account and confirmation that it had been settled, I never received the paid-up letter. Last week, I followed up telephonically because I urgently require the paid-up letter. To my shock, I was informed that there is apparently still an amount outstanding on my account and that I cannot be issued with a paid-up letter until I pay this additional amount. I strongly dispute this. I paid the amount required according to the settlement quote provided by Sportscene. I re**** on the information provided by your company and made payment accordingly. It is completely unreasonable to issue a customer with a settlement figure, accept payment of that amount, and then subsequently advise the customer that another amount is owing before the account can be considered settled. Furthermore, I specifically requested that the account be closed after settlement, yet this was apparently not actioned either. I am therefore not willing to make another payment towards an amount that was not included in the settlement figure provided to me. If Sportscene believes that I still owe money, I require a clear written explanation of how this amount was calculated and why it was not included in the settlement quote that I paid. This matter has now become urgent. I have fulfilled my obligation based on the settlement amount provided to me, and I should not have to continue chasing Sportscene for a paid-up letter or be forced to pay an amount that I was never advised formed part of the settlement. I am requesting that Sportscene urgently: Update/close my account accordingly. Provide me with my paid-up letter without further delay. I have done what was required of me and paid the settlement amount provided by Sportscene. I now expect Sportscene to honour the settlement agreement and provide me with the paid-up letter urgently. This has been an unnecessary and extremely frustrating experience, and I expect this matter to be resolved without me having to make another payment for an amount that was not included in the settlement quote.
1 reviews | Active since Apr 2013
Complaint: Sportscene – Paid-Up Letter Not Issued Despite Settlement According to Their Quote
Complaint: Sportscene – Paid-Up Letter Not Issued Despite Settlement According to Their Quote I am extremely disappointed and frustrated with the manner in which my Sportscene account has been handled. I settled my Sportscene account in August 2026, based on the settlement quote that was issued to me by Sportscene. I paid the amount that I was advised was required to settle the account in full. After making the payment, I requested that my account be closed and that I be provided with a paid-up letter. This request was made at the beginning of September 2026. Despite making the payment and specifically requesting closure of the account and confirmation that it had been settled, I never received the paid-up letter. Last week, I followed up telephonically because I urgently require the paid-up letter. To my shock, I was informed that there is apparently still an amount outstanding on my account and that I cannot be issued with a paid-up letter until I pay this additional amount. I strongly dispute this. I paid the amount required according to the settlement quote provided by Sportscene. I re**** on the information provided by your company and made payment accordingly. It is completely unreasonable to issue a customer with a settlement figure, accept payment of that amount, and then subsequently advise the customer that another amount is owing before the account can be considered settled. Furthermore, I specifically requested that the account be closed after settlement, yet this was apparently not actioned either. I am therefore not willing to make another payment towards an amount that was not included in the settlement figure provided to me. If Sportscene believes that I still owe money, I require a clear written explanation of how this amount was calculated and why it was not included in the settlement quote that I paid. This matter has now become urgent. I have fulfilled my obligation based on the settlement amount provided to me, and I should not have to continue chasing Sportscene for a paid-up letter or be forced to pay an amount that I was never advised formed part of the settlement. I am requesting that Sportscene urgently: Update/close my account accordingly. Provide me with my paid-up letter without further delay. I have done what was required of me and paid the settlement amount provided by Sportscene. I now expect Sportscene to honour the settlement agreement and provide me with the paid-up letter urgently. This has been an unnecessary and extremely frustrating experience, and I expect this matter to be resolved without me having to make another payment for an amount that was not included in the settlement quote.
1 reviews | Active since Jun 2022
Sportscene staff are allowed to give customers the run around
I had ordered and paid for a shoe on the 25th of September it was suppose to be delivered the guy who I spoke English to took every detail possible assuring me it will come.on the 5th day my wife contacted the store just to find out the order was canceled because the sportscene staff had insufficient details on the order...the manager spoke to me and gave me and *** **** to me saying the refund is in progress you just need to email.... little did I know your staff sent me on a wild goose chase beacuse the bash support has nothing to do with it....it was an instore payment.....I have wasted 3 trips to pavilion sportscene my son didnt have his shoe for his birthday yourl took my money and I have no product your staff is taking advantage of hard working people making our lives hard for there own reasons what a pathetic journey i have experienced
1 reviews | Active since Jun 2022
Sportscene staff are allowed to give customers the run around
I had ordered and paid for a shoe on the 25th of September it was suppose to be delivered the guy who I spoke English to took every detail possible assuring me it will come.on the 5th day my wife contacted the store just to find out the order was canceled because the sportscene staff had insufficient details on the order...the manager spoke to me and gave me and *** **** to me saying the refund is in progress you just need to email.... little did I know your staff sent me on a wild goose chase beacuse the bash support has nothing to do with it....it was an instore payment.....I have wasted 3 trips to pavilion sportscene my son didnt have his shoe for his birthday yourl took my money and I have no product your staff is taking advantage of hard working people making our lives hard for there own reasons what a pathetic journey i have experienced
1 reviews | Active since Jun 2022
Pavilion sportscene puss staff
I have been through to the store on the 25th of August.....ordered a shoe from the pavilion branch it was suppose to be delivered later today but unfortunately the man the helped me doesnt know if the money bounced of my account or they cant get a hold of me I confirmed every detail and paid in sotre this puss of a man calls me and cant take swearing for his **** up ....my sons birthday is tomorrow and his shoe is non existent but you have staff taking money from people and correct details and we are forced to have a puss transaction because youre staff couldn't do there job properly and now looking for excuses I want a call from someone otherwise my lawyer will be taking this matter further as my money was taken and your 3-5 days has not been forfilled I have a record call with you puss staff
1 reviews | Active since Jun 2022
Pavilion sportscene puss staff
I have been through to the store on the 25th of August.....ordered a shoe from the pavilion branch it was suppose to be delivered later today but unfortunately the man the helped me doesnt know if the money bounced of my account or they cant get a hold of me I confirmed every detail and paid in sotre this puss of a man calls me and cant take swearing for his **** up ....my sons birthday is tomorrow and his shoe is non existent but you have staff taking money from people and correct details and we are forced to have a puss transaction because youre staff couldn't do there job properly and now looking for excuses I want a call from someone otherwise my lawyer will be taking this matter further as my money was taken and your 3-5 days has not been forfilled I have a record call with you puss staff
1 reviews | Active since Feb 2026
Baywest Greenacres RUDE Staff Sies!
SPORTSCENE BAYWEST SHOPPING MALL, AND GREENACRES SHOPPING CENTRE. BOTH HAVE THE MOST RUDEST, UNHELPFUL, UNFRUENDLY STAFF GREETING IS A SIN HELPING CUSTOMERS ISN'T THEIR JOB. BOTH STORES DESERVES A HUGE SIES 🤢 EMPLOY RUDE UNPROFESSIONAL STAFF. PLEASE TEACH YOUR STAFF GREETING HELPING MANNERS FOR CUSTOMERS!
1 reviews | Active since Feb 2026
Baywest Greenacres RUDE Staff Sies!
SPORTSCENE BAYWEST SHOPPING MALL, AND GREENACRES SHOPPING CENTRE. BOTH HAVE THE MOST RUDEST, UNHELPFUL, UNFRUENDLY STAFF GREETING IS A SIN HELPING CUSTOMERS ISN'T THEIR JOB. BOTH STORES DESERVES A HUGE SIES 🤢 EMPLOY RUDE UNPROFESSIONAL STAFF. PLEASE TEACH YOUR STAFF GREETING HELPING MANNERS FOR CUSTOMERS!