Spitfire Furniture
Claimed Business
|1.4|9 Reviews (last 12 months)|This business does not respond to reviews
Spitfire Furniture
Claimed Business
|1.4
9 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, Spitfire Furniture is generating a sharply divided customer experience. Shoppers visiting the showroom, particularly the Woodstock branch, consistently praise the quality of the furniture, reasonable pricing, friendly staff, and the appeal of pieces like genuine leather chesterfields and sofas. However, customers placing orders that require production or importation describe a recurring pattern of significantly delayed deliveries, missed promised dates, ignored emails and WhatsApp messages, unresponsive sales and ownership, refused refunds, and quality issues on items that do eventually arrive.
Performance(last 12 months):
NPS Score
-100Unlikely
NPS Score
-100
Recommended: Unlikely
Review Distribution
1.4|9 Reviews
Oct '25 - Sep '26
Recent reviews (9)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceCK
Chrisna K
1 reviews | Active since Jan 2019
16 Sept 2026, 12:39
DO NOT WASTE YOUR MONEY OR YOUR TIME!
My experience with Spitfire Furniture has been absolutely shocking. I placed an order for a couch and planter boxes in November 2025. I waited FIVE MONTHS for the couch, and incredibly, the planter boxes are STILL outstanding to this day. Let that sink in — an order placed in November 2025, and months later I am still waiting for part of what I PAID FOR. The amount of money you spend on furniture like this is not insignificant, so you expect a professional company to deliver on its promises. Instead, this has been an exhausting and extremely frustrating experience. The waiting is one thing, but the poor service, lack of proper communication and failure to deliver the complete order is what makes this experience completely unacceptable. I am sharing this review because I wish I had seen more honest reviews like this before placing my order. If you are considering spending a lot of money with Spitfire Furniture, THINK TWICE. Based on my experience, I would not recommend them and certainly would not place another order with them. Five months for a couch. Months later, still waiting for the planter boxes. Absolutely unacceptable
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Chrisna K
1 reviews | Active since Jan 2019
16 Sept 2026, 12:39
DO NOT WASTE YOUR MONEY OR YOUR TIME!
My experience with Spitfire Furniture has been absolutely shocking. I placed an order for a couch and planter boxes in November 2025. I waited FIVE MONTHS for the couch, and incredibly, the planter boxes are STILL outstanding to this day. Let that sink in — an order placed in November 2025, and months later I am still waiting for part of what I PAID FOR. The amount of money you spend on furniture like this is not insignificant, so you expect a professional company to deliver on its promises. Instead, this has been an exhausting and extremely frustrating experience. The waiting is one thing, but the poor service, lack of proper communication and failure to deliver the complete order is what makes this experience completely unacceptable. I am sharing this review because I wish I had seen more honest reviews like this before placing my order. If you are considering spending a lot of money with Spitfire Furniture, THINK TWICE. Based on my experience, I would not recommend them and certainly would not place another order with them. Five months for a couch. Months later, still waiting for the planter boxes. Absolutely unacceptable
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Replies (0)JA
James A
1 reviews | Active since Sept 2026
14 Sept 2026, 12:53
Good investment for furniture
⭐⭐⭐⭐⭐ Really happy with the couch! It’s comfortable, looks great, and the quality is better than I expected. The whole process was easy and the service was great. Very happy with my purchase and would definitely recommend them.
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James A
1 reviews | Active since Sept 2026
14 Sept 2026, 12:53
Good investment for furniture
⭐⭐⭐⭐⭐ Really happy with the couch! It’s comfortable, looks great, and the quality is better than I expected. The whole process was easy and the service was great. Very happy with my purchase and would definitely recommend them.
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Replies (0)TJ
Tarryn J
1 reviews | Active since Aug 2026
24 Aug 2026, 09:11
Shocking customer experience — eight months and still no refund!
I ordered a headboard in January 2026 with a quoted lead time of four to six weeks. Despite numerous follow-ups by telephone and email, I was repeatedly assured that it was “out for delivery.” The headboard never arrived. After waiting seven months, I formally requested a refund. Despite following up repeatedly, I was simply told that the matter had been escalated to management. Today, eight months after placing the order, I received a WhatsApp photo of the headboard, completely disregarding my repeated refund requests. In the meantime, I ordered a headboard online from another company and received it within three days. Eight months is an entirely unacceptable period to wait for an undelivered product. I am not asking for anything unreasonable, only a full refund for an order that was never delivered. At the very least, I expect the company to respect its own terms and conditions and process my refund immediately.
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Tarryn J
1 reviews | Active since Aug 2026
24 Aug 2026, 09:11
Shocking customer experience — eight months and still no refund!
I ordered a headboard in January 2026 with a quoted lead time of four to six weeks. Despite numerous follow-ups by telephone and email, I was repeatedly assured that it was “out for delivery.” The headboard never arrived. After waiting seven months, I formally requested a refund. Despite following up repeatedly, I was simply told that the matter had been escalated to management. Today, eight months after placing the order, I received a WhatsApp photo of the headboard, completely disregarding my repeated refund requests. In the meantime, I ordered a headboard online from another company and received it within three days. Eight months is an entirely unacceptable period to wait for an undelivered product. I am not asking for anything unreasonable, only a full refund for an order that was never delivered. At the very least, I expect the company to respect its own terms and conditions and process my refund immediately.
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Replies (0)RR
Roger R
1 reviews | Active since Mar 2010
3 Jun 2026, 09:49
Buy at Your Peril!
On the 14th November 2025 I made a massive mistake buying almost R50k on line from this company. Everything they say is a lie! There are no free deliveries for domestic buyers withing 80km of their store. Its everywhere but its ****. Secondly their time lines are equally ****. According to their invoices a local item can take up to 90 days for delivery and special items 3 months. Well thats a lie and very wishful thinking. Although they had the headboard purchased ready for delivery after 5 months, they kept it back and waited for the international items to arrive so all items would be delivered to me at the same time and thus save themselves transport costs. Communication is appaulling. They do not reply to emails, they do not answer phones and when they do they never come back to you as promised. After nearly 6 months my international items arrived and then the circus entered part 2 act. Now there are delivery costs added all of a sudden. Paid them. Then its weather issues to deliver as they have no enclosed trucks. Eventually I had soe items delivered at night around 8pm in a normal bakkie. On the same day I was informed that they dropped the headboard and damaged it so badly that they have to have a new one made from scratch. On delivery I found a R20k chair delivered with no stand. Was promised it would be delivered the next day by 9am but only got it again in the middle of the night. The headboard I was told would be expedited and would have it in 3 days time. Its now going to 7 months from purchase date and I still have no Headboard. In whose world is this even remotely ok? I phone no answer, I email, no answer. Matter has been escalated to CGSO and soon to SAPS for ***** as I have paid and have no purchase to show. If you seriously consider buying from this store, know what you are in for as I am not an isolated case as I have now found out. I should have done my homework, but was fooled by pretty pictures and false promises.
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Roger R
1 reviews | Active since Mar 2010
3 Jun 2026, 09:49
Buy at Your Peril!
On the 14th November 2025 I made a massive mistake buying almost R50k on line from this company. Everything they say is a lie! There are no free deliveries for domestic buyers withing 80km of their store. Its everywhere but its ****. Secondly their time lines are equally ****. According to their invoices a local item can take up to 90 days for delivery and special items 3 months. Well thats a lie and very wishful thinking. Although they had the headboard purchased ready for delivery after 5 months, they kept it back and waited for the international items to arrive so all items would be delivered to me at the same time and thus save themselves transport costs. Communication is appaulling. They do not reply to emails, they do not answer phones and when they do they never come back to you as promised. After nearly 6 months my international items arrived and then the circus entered part 2 act. Now there are delivery costs added all of a sudden. Paid them. Then its weather issues to deliver as they have no enclosed trucks. Eventually I had soe items delivered at night around 8pm in a normal bakkie. On the same day I was informed that they dropped the headboard and damaged it so badly that they have to have a new one made from scratch. On delivery I found a R20k chair delivered with no stand. Was promised it would be delivered the next day by 9am but only got it again in the middle of the night. The headboard I was told would be expedited and would have it in 3 days time. Its now going to 7 months from purchase date and I still have no Headboard. In whose world is this even remotely ok? I phone no answer, I email, no answer. Matter has been escalated to CGSO and soon to SAPS for ***** as I have paid and have no purchase to show. If you seriously consider buying from this store, know what you are in for as I am not an isolated case as I have now found out. I should have done my homework, but was fooled by pretty pictures and false promises.
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Replies (0)BT
Boris T
1 reviews | Active since May 2026
17 May 2026, 00:06
Poor execution, inadequate service, and defective product.
Poor execution, inadequate service, and defective product. We ordered a table in November, which was explicitly promised to be delivered in time for Christmas. However, the actual delivery was significantly delayed and did not arrive until February. Throughout this waiting period, communication was extremely poor: our emails went completely unanswered, forcing us to visit the store in person just to obtain a simple update. The subsequent handling of our order was marred by a continuous chain of failures: Incorrect delivery & unfulfilled compensation: Initially, the wrong model was delivered. A R1,000 compensation voucher was offered to us, but it was never received. Frankly, looking back at how we were treated, I would not even step foot into this store ever again. Defective replacement: The replacement table was not delivered on the promised day. Furthermore, the natural wood table we finally received shows severe quality defects. Significant material flaws: Cracks and knots were not professionally treated but were instead poorly filled with mismatched foreign material. One poorly processed crack, in particular, poses a genuine risk of injury. While we understand that cracks and knots are natural characteristics of timber, we expect them to be crafted professionally, not patched up carelessly with foreign fillers. The supplier's claim that this represents "excellent quality" is completely contradicted by the reality of the product and in no way justifies the high price paid. Anyone can judge for themselves based on the pictures whether this qualifies as "excellent quality." Conclusion: The delivered goods fall entirely short of the expectations set by the order and the seller's promises. Due to the lack of communication, repeated missed deadlines, and substandard product quality, we absolutely cannot recommend this business. I will now commission a carpenter to rectify the defects, as they understand their craft.
Helpful (0)
|Replies (1)BT
Boris T
1 reviews | Active since May 2026
17 May 2026, 00:06
Poor execution, inadequate service, and defective product.
Poor execution, inadequate service, and defective product. We ordered a table in November, which was explicitly promised to be delivered in time for Christmas. However, the actual delivery was significantly delayed and did not arrive until February. Throughout this waiting period, communication was extremely poor: our emails went completely unanswered, forcing us to visit the store in person just to obtain a simple update. The subsequent handling of our order was marred by a continuous chain of failures: Incorrect delivery & unfulfilled compensation: Initially, the wrong model was delivered. A R1,000 compensation voucher was offered to us, but it was never received. Frankly, looking back at how we were treated, I would not even step foot into this store ever again. Defective replacement: The replacement table was not delivered on the promised day. Furthermore, the natural wood table we finally received shows severe quality defects. Significant material flaws: Cracks and knots were not professionally treated but were instead poorly filled with mismatched foreign material. One poorly processed crack, in particular, poses a genuine risk of injury. While we understand that cracks and knots are natural characteristics of timber, we expect them to be crafted professionally, not patched up carelessly with foreign fillers. The supplier's claim that this represents "excellent quality" is completely contradicted by the reality of the product and in no way justifies the high price paid. Anyone can judge for themselves based on the pictures whether this qualifies as "excellent quality." Conclusion: The delivered goods fall entirely short of the expectations set by the order and the seller's promises. Due to the lack of communication, repeated missed deadlines, and substandard product quality, we absolutely cannot recommend this business. I will now commission a carpenter to rectify the defects, as they understand their craft.
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Replies (1)CK
Chrisna K
1 reviews | Active since Jan 2019
12 May 2026, 07:20
Disappointing service
I had an extremely disappointing experience with Spitfire Furniture and would not recommend them. I ordered a leather couch and a planter box in November 2025. After four months of waiting, repeated follow-ups, and numerous unanswered emails and phone calls, the couch was finally delivered in March 2026. Communication throughout this period was almost non-existent — I constantly had to chase them for updates. Due to the excessive delays and lack of communication, the company issued me a voucher as compensation, which I used to order additional planter boxes. Unfortunately, it has now been six months, and I have not received a single planter box — neither the original one I paid for nor the ones ordered using the voucher. I can’t even describe this as poor customer service, because there is no customer service at all. Emails go unanswered, and there is no proactive communication once payment has been made. Very disappointing experience overall. I strongly advise potential customers to think twice before ordering from Spitfire Furniture.
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Chrisna K
1 reviews | Active since Jan 2019
12 May 2026, 07:20
Disappointing service
I had an extremely disappointing experience with Spitfire Furniture and would not recommend them. I ordered a leather couch and a planter box in November 2025. After four months of waiting, repeated follow-ups, and numerous unanswered emails and phone calls, the couch was finally delivered in March 2026. Communication throughout this period was almost non-existent — I constantly had to chase them for updates. Due to the excessive delays and lack of communication, the company issued me a voucher as compensation, which I used to order additional planter boxes. Unfortunately, it has now been six months, and I have not received a single planter box — neither the original one I paid for nor the ones ordered using the voucher. I can’t even describe this as poor customer service, because there is no customer service at all. Emails go unanswered, and there is no proactive communication once payment has been made. Very disappointing experience overall. I strongly advise potential customers to think twice before ordering from Spitfire Furniture.
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Replies (0)JV
Jean V
1 reviews | Active since Jun 2013
24 Apr 2026, 09:02
Outstanding Deliveries – Poor Communication – Months of Delays
I placed an order with Spitfire Furniture in early November 2025 and paid in full upfront. While I received some of the items the following items are still outstanding months later: • LIBERATOR Coffee Table (locally manufactured) • Two Tomcat Armchairs (imported) The Tomcat chairs were sold with a lead time extending to February 2026. February has come and gone with no meaningful update. The coffee table is locally made — there is no justifiable reason for the continued delay. I have been following up weekly for months. Communication has been extremely poor: • Calls to sales often go unanswered • Messages are not returned within reasonable timeframes • I have been unable to reach the owner • Promised delivery dates are repeatedly missed Two weeks ago, I was assured that items were ready and delivery was imminent. That commitment was not honoured. As a customer who paid in full upfront and has been patient for months, I expected far better service. The lack of accountability, transparency, and follow-through is unacceptable. I would not recommend Spitfire Furniture to anyone
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Jean V
1 reviews | Active since Jun 2013
24 Apr 2026, 09:02
Outstanding Deliveries – Poor Communication – Months of Delays
I placed an order with Spitfire Furniture in early November 2025 and paid in full upfront. While I received some of the items the following items are still outstanding months later: • LIBERATOR Coffee Table (locally manufactured) • Two Tomcat Armchairs (imported) The Tomcat chairs were sold with a lead time extending to February 2026. February has come and gone with no meaningful update. The coffee table is locally made — there is no justifiable reason for the continued delay. I have been following up weekly for months. Communication has been extremely poor: • Calls to sales often go unanswered • Messages are not returned within reasonable timeframes • I have been unable to reach the owner • Promised delivery dates are repeatedly missed Two weeks ago, I was assured that items were ready and delivery was imminent. That commitment was not honoured. As a customer who paid in full upfront and has been patient for months, I expected far better service. The lack of accountability, transparency, and follow-through is unacceptable. I would not recommend Spitfire Furniture to anyone
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Replies (0)JW
Jaco W
1 reviews | Active since Sept 2011
20 Apr 2026, 09:18
Not sticking to manufacture or delivery terms
This company does not stick to their own timelines around production. They sit on your money while making excuses to string you along. I ordered a headboard here on 4 February 2026, due by their own terms on 1 April 2026, but the joke was on me. To date I have not received anything from Spitfire Furniture and until I do I would assume they are not operating a legitimate business. When calling for an order update they don't even ask for an order number, they just try get rid of you by saying, next week then next week comes and it's next week again. I would highly recommend avoiding this business at all costs. I've started a charge back process so hopefully I'll have my money back soon.
Helpful (0)
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Jaco W
1 reviews | Active since Sept 2011
20 Apr 2026, 09:18
Not sticking to manufacture or delivery terms
This company does not stick to their own timelines around production. They sit on your money while making excuses to string you along. I ordered a headboard here on 4 February 2026, due by their own terms on 1 April 2026, but the joke was on me. To date I have not received anything from Spitfire Furniture and until I do I would assume they are not operating a legitimate business. When calling for an order update they don't even ask for an order number, they just try get rid of you by saying, next week then next week comes and it's next week again. I would highly recommend avoiding this business at all costs. I've started a charge back process so hopefully I'll have my money back soon.
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