Shocking customer experience — eight months and still no refund!

I ordered a headboard in January 2026 with a quoted lead time of four to six weeks. Despite numerous follow-ups by telephone and email, I was repeatedly assured that it was “out for delivery.” The headboard never arrived.

After waiting seven months, I formally requested a refund. Despite following up repeatedly, I was simply told that the matter had been escalated to management. Today, eight months after placing the order, I received a WhatsApp photo of the headboard, completely disregarding my repeated refund requests.

In the meantime, I ordered a headboard online from another company and received it within three days.

Eight months is an entirely unacceptable period to wait for an undelivered product. I am not asking for anything unreasonable, only a full refund for an order that was never delivered. At the very least, I expect the company to respect its own terms and conditions and process my refund immediately.