Based on recent customer reviews, Speed Services Couriers is heavily criticised for undelivered and long-delayed parcels linked to Shein, Temu and AliExpress orders. Customers repeatedly report unreachable landlines, dead cellphone numbers, blue ticked WhatsApp messages and unanswered emails, plus tracking that stalls on "scanned for delivery" or falsely shows delivery. Complaints also cite drivers demanding collection in town, refusing doorstep drop offs, and disputed customs and duty charges. A small group of reviewers praise specific drivers who communicated well and delivered quickly and professionally.
TrustIndex
2.6
Â
NPS Score
-100
Recommended: Unlikely
Nov '25 - Oct '26
Frequently Asked Questions About Speed Services Couriers
What do customers say about Speed Services Couriers?
Based on recent customer reviews, Speed Services Couriers is heavily criticised for undelivered and long-delayed parcels linked to Shein, Temu and AliExpress orders. Customers repeatedly report unreachable landlines, dead cellphone numbers, blue ticked WhatsApp messages and unanswered emails, plus tracking that stalls on "scanned for delivery" or falsely shows delivery. Complaints also cite drivers demanding collection in town, refusing doorstep drop offs, and disputed customs and duty charges. A small group of reviewers praise specific drivers who communicated well and delivered quickly and professionally.
Is Speed Services Couriers trustworthy?
Speed Services Couriers has a TrustIndex of 2.6 out of 10 on Hellopeter, based on 35 reviews in the last 12 months. Hellopeter has tracked Speed Services Couriers across 429 total reviews. How is the TrustIndex calculated? →
Recent reviews (35)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Sept 2026
speedaf charging me 90% tax
hello guys i have order a pc ram in 26 august 2026 for R1700+ to my shock i receive a email to pay tax of R1434. Speedaf charging 100% tax and you cant complain anywhere cause their numbers are not working when you call. if you from south africa stay away from aliexpress cause once you buy from them they use favorite speedaf to overchange you. and i think they are doing this together as as **** to recover amount they pus as free shipment and their discount
1 reviews | Active since Sept 2026
speedaf charging me 90% tax
hello guys i have order a pc ram in 26 august 2026 for R1700+ to my shock i receive a email to pay tax of R1434. Speedaf charging 100% tax and you cant complain anywhere cause their numbers are not working when you call. if you from south africa stay away from aliexpress cause once you buy from them they use favorite speedaf to overchange you. and i think they are doing this together as as **** to recover amount they pus as free shipment and their discount
1 reviews | Active since Feb 2021
Complaint- Delayed delivery
I am complaining about poor service. My parcel ZA*** is delayed - the turn-around time has already passed with no update. Please urgently check and advise when I will receive it. I have tried calling the customer service centre, no luck. They gave me the WhatsApp number but still no one responds. This is unprofessional and unacceptable. This lack of competence and lack integrity is appalling. My number is *** if anyone bothers to tell me when I can get my parcel.
1 reviews | Active since Feb 2021
Complaint- Delayed delivery
I am complaining about poor service. My parcel ZA*** is delayed - the turn-around time has already passed with no update. Please urgently check and advise when I will receive it. I have tried calling the customer service centre, no luck. They gave me the WhatsApp number but still no one responds. This is unprofessional and unacceptable. This lack of competence and lack integrity is appalling. My number is *** if anyone bothers to tell me when I can get my parcel.
1 reviews | Active since May 2020
Very Very bad Service
This courier company service is not good, first they said they try to deliver my parcel, but could not get hold of me, then i try to contact them, to find out what happen to my delivery, they said they will investigate, no feedback then i contact them again, then they come back, and said my parcel is lost, it was booked out, at their facility and it did get lost, now the oversee company dont want to refund me, and SpeedAf just pull up their shoulders, so now i lost money on the item and the custom duty that i paid, and now they just want me to except it
1 reviews | Active since May 2020
Very Very bad Service
This courier company service is not good, first they said they try to deliver my parcel, but could not get hold of me, then i try to contact them, to find out what happen to my delivery, they said they will investigate, no feedback then i contact them again, then they come back, and said my parcel is lost, it was booked out, at their facility and it did get lost, now the oversee company dont want to refund me, and SpeedAf just pull up their shoulders, so now i lost money on the item and the custom duty that i paid, and now they just want me to except it
1 reviews | Active since Aug 2026
It was really intere...
It was really interesting and exciting how the situation has been handled quicker and there was consistency in terms of communication.
1 reviews | Active since Aug 2026
It was really intere...
It was really interesting and exciting how the situation has been handled quicker and there was consistency in terms of communication.
1 reviews | Active since Aug 2026
Poor customer service
The driver was unnecessarily rude,he called me in the morning asking me to meet him somewhere for my parcel and when I tried asking why I'm supposed to be meeting him instead if him delivering the parcel on my doorstep because I'm used to it things being that way since I added my delivery address ,he hung on me.i tried calling again repeating the same thing I've said and he told me im changing my story and I was confused to how he could even say that coz he didn't even let me finish talking ,I was left talking alone thinking he hears me only to find out mins later that he hung on with the first call but somehow gets the audacity to tell me how I'm changing my story,I tried explaining again and he definitely repeated what he did the first time and hung up on me once again.i texted him telling him how serious the package I ordered is and he didn't call me or tell me he'd get back to me but only reacted with a crying emoji on my message.i called him again since im not getting a response and he told me how he's busy delivering for other customers as if im not also waiting for my delivery that he's refusing to deliver.my mom took the phone and talked with him politely and they finalized how my parcel would be received by me by organizing another driver to fetch for me from where he's at and he remained unreachable.he blue ticked my messages on WhatsApp of me asking him to pick up his phone for thr delivery guy,ignored my mom for trying the same thing and failed to answer the delivery guy as well.im not happy because im still waiting for my delivery that I paid for with money that my parents barely have and that parcel is very important coz it has everything to do with my diabetes management, thanks to the driver I haven't checked my sugar level all day and im not feeling well but I cannot know what the reason could be,I check my progress daily as a diabetic to know why I feel these symptoms but the failure of this delivery is making things worse for me and my sugar levels rise when im stressed.i will be suing this delivery company if something ever happens to me due to the failure of their service,I want my parcel now because this is very important to me,I tried reaching out to the company since the driver had disgusting behavior but the company is also unreachable because I've tried calling them.speedaf is a horrible company as a whole and I won't be ordering online anymore because I choose these delivery companies, shein and aliexpress automatically choose for us so this is my goodbye to ordering online due to this disgusting company.
1 reviews | Active since Aug 2026
Poor customer service
The driver was unnecessarily rude,he called me in the morning asking me to meet him somewhere for my parcel and when I tried asking why I'm supposed to be meeting him instead if him delivering the parcel on my doorstep because I'm used to it things being that way since I added my delivery address ,he hung on me.i tried calling again repeating the same thing I've said and he told me im changing my story and I was confused to how he could even say that coz he didn't even let me finish talking ,I was left talking alone thinking he hears me only to find out mins later that he hung on with the first call but somehow gets the audacity to tell me how I'm changing my story,I tried explaining again and he definitely repeated what he did the first time and hung up on me once again.i texted him telling him how serious the package I ordered is and he didn't call me or tell me he'd get back to me but only reacted with a crying emoji on my message.i called him again since im not getting a response and he told me how he's busy delivering for other customers as if im not also waiting for my delivery that he's refusing to deliver.my mom took the phone and talked with him politely and they finalized how my parcel would be received by me by organizing another driver to fetch for me from where he's at and he remained unreachable.he blue ticked my messages on WhatsApp of me asking him to pick up his phone for thr delivery guy,ignored my mom for trying the same thing and failed to answer the delivery guy as well.im not happy because im still waiting for my delivery that I paid for with money that my parents barely have and that parcel is very important coz it has everything to do with my diabetes management, thanks to the driver I haven't checked my sugar level all day and im not feeling well but I cannot know what the reason could be,I check my progress daily as a diabetic to know why I feel these symptoms but the failure of this delivery is making things worse for me and my sugar levels rise when im stressed.i will be suing this delivery company if something ever happens to me due to the failure of their service,I want my parcel now because this is very important to me,I tried reaching out to the company since the driver had disgusting behavior but the company is also unreachable because I've tried calling them.speedaf is a horrible company as a whole and I won't be ordering online anymore because I choose these delivery companies, shein and aliexpress automatically choose for us so this is my goodbye to ordering online due to this disgusting company.
1 reviews | Active since Aug 2026
Bad
I didn't receive my order it says it was delivered but at 21:36 on the 5th of August but i didn't receive it i tried calling them no phone goes through i sent an email nothing as well there are phone numbers on the app for someone handling my delivery it goes to voicemail honestly I don't know anymore
1 reviews | Active since Aug 2026
Bad
I didn't receive my order it says it was delivered but at 21:36 on the 5th of August but i didn't receive it i tried calling them no phone goes through i sent an email nothing as well there are phone numbers on the app for someone handling my delivery it goes to voicemail honestly I don't know anymore