Replied to 92% of negative reviews
Reply time on negative reviews: 25h 19m
TrustIndex
2.6
Ranking
#73
in Retail
Reply Time
25h 19m
NPS Score
-100
Recommended: Unlikely
Replied to 92% of negative reviews
Reply time on negative reviews: 25h 19m
Nov '25 - Oct '26
Frequently Asked Questions About Premier FMCG
Is Premier FMCG trustworthy?
Premier FMCG has a TrustIndex of 2.6 out of 10 on Hellopeter, based on 12 reviews in the last 12 months. They reply to 92% of negative reviews, typically within 25 hours 19 min. Hellopeter has tracked Premier FMCG across 138 total reviews. How is the TrustIndex calculated? →
Recent reviews (12)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Oct 2023
Premier foods
Formal Complaint Regarding Driver Misconduct at SPAR Ikwezi, Mthatha – 21 October 2026 Good day Sir/Madam, I hope this email finds you well. I am writing to formally raise a complaint regarding the unacceptable and disrespectful conduct of one of your drivers during an incident that occurred on the morning of 21 October 2026 at approximately 06:40 at the SPAR Ikwezi parking lot in Mthatha. I was parked in the parking lot when a Mr Bread delivery truck reversed and positioned itself so close to the driver's side of my vehicle that I could not open my driver's door. I respectfully approached the driver and explained that the way he had parked was obstructing my door and preventing me from accessing my vehicle. I expected a reasonable and courteous response, particularly given that I was simply asking him to move his truck so that I could get into my car. Instead, the driver responded dismissively, stating that he was already parked, that he was not going to move his truck, and that I should see what I could do. He then left me standing there in a difficult and distressing situation, with no consideration for the inconvenience he had caused me. I find this behaviour deeply disappointing, especially coming from a well-established brand such as Mr Bread, which has been supported by our community for many years. As a brand that serves our communities daily, I believe that respect, professionalism, consideration and Ubuntu should be reflected not only in the products it delivers but also in the conduct of its employees and representatives. The driver's attitude left me feeling disrespected, intimidated and disregarded. As a woman, I am particularly concerned about the way I was treated. Women already navigate a world in which personal safety and the fear of ************ are genuine concerns. Being confronted with such dismissive and inconsiderate behaviour when making a reasonable request only adds to those concerns. While I cannot speak to the driver's intentions, the manner in which he treated me made me feel that I was not afforded the same respect and consideration that I would expect any member of the public to receive. No customer or community member should have to endure such treatment when simply asking for basic courtesy and consideration. I would therefore appreciate it if this matter could be investigated and the necessary corrective action taken to ensure that such conduct is not repeated. I believe that drivers representing Mr Bread and Premier Foods should be reminded of the importance of respectful communication, responsible parking and treating members of the public with dignity. For identification purposes, the details of the vehicle and driver are as follows: Vehicle registration number: *** Location: SPAR Ikwezi, Mthatha Date: 21 October 2026 Time: Approximately 06:40 Driver description: A tall gentleman wearing a Premier Foods work suit I trust that you will treat this complaint with the seriousness it deserves. I would appreciate written feedback regarding the outcome of your investigation and the remedial steps taken in response to this incident. I look forward to your response and to seeing this matter addressed appropriately. Kind regards, A concerned community member
1 reviews | Active since Oct 2023
Premier foods
Formal Complaint Regarding Driver Misconduct at SPAR Ikwezi, Mthatha – 21 October 2026 Good day Sir/Madam, I hope this email finds you well. I am writing to formally raise a complaint regarding the unacceptable and disrespectful conduct of one of your drivers during an incident that occurred on the morning of 21 October 2026 at approximately 06:40 at the SPAR Ikwezi parking lot in Mthatha. I was parked in the parking lot when a Mr Bread delivery truck reversed and positioned itself so close to the driver's side of my vehicle that I could not open my driver's door. I respectfully approached the driver and explained that the way he had parked was obstructing my door and preventing me from accessing my vehicle. I expected a reasonable and courteous response, particularly given that I was simply asking him to move his truck so that I could get into my car. Instead, the driver responded dismissively, stating that he was already parked, that he was not going to move his truck, and that I should see what I could do. He then left me standing there in a difficult and distressing situation, with no consideration for the inconvenience he had caused me. I find this behaviour deeply disappointing, especially coming from a well-established brand such as Mr Bread, which has been supported by our community for many years. As a brand that serves our communities daily, I believe that respect, professionalism, consideration and Ubuntu should be reflected not only in the products it delivers but also in the conduct of its employees and representatives. The driver's attitude left me feeling disrespected, intimidated and disregarded. As a woman, I am particularly concerned about the way I was treated. Women already navigate a world in which personal safety and the fear of ************ are genuine concerns. Being confronted with such dismissive and inconsiderate behaviour when making a reasonable request only adds to those concerns. While I cannot speak to the driver's intentions, the manner in which he treated me made me feel that I was not afforded the same respect and consideration that I would expect any member of the public to receive. No customer or community member should have to endure such treatment when simply asking for basic courtesy and consideration. I would therefore appreciate it if this matter could be investigated and the necessary corrective action taken to ensure that such conduct is not repeated. I believe that drivers representing Mr Bread and Premier Foods should be reminded of the importance of respectful communication, responsible parking and treating members of the public with dignity. For identification purposes, the details of the vehicle and driver are as follows: Vehicle registration number: *** Location: SPAR Ikwezi, Mthatha Date: 21 October 2026 Time: Approximately 06:40 Driver description: A tall gentleman wearing a Premier Foods work suit I trust that you will treat this complaint with the seriousness it deserves. I would appreciate written feedback regarding the outcome of your investigation and the remedial steps taken in response to this incident. I look forward to your response and to seeing this matter addressed appropriately. Kind regards, A concerned community member
1 reviews | Active since Jul 2016
Negligent and poor customer service
I have sent them a complaint on the 23rd/09/2026 regarding a spoiled iwisa maize meal that had maggots and all kinds of pantry pest and we couldn't use it. They send an email asking for my number only to ring me for 1 second and drop the call. Horrible service on their part.. I sent all pictures and proof of purchase and nothing was done.
1 reviews | Active since Jul 2016
Negligent and poor customer service
I have sent them a complaint on the 23rd/09/2026 regarding a spoiled iwisa maize meal that had maggots and all kinds of pantry pest and we couldn't use it. They send an email asking for my number only to ring me for 1 second and drop the call. Horrible service on their part.. I sent all pictures and proof of purchase and nothing was done.
1 reviews | Active since Aug 2025
Snowflake needs needs new quality control.
My 35 years of baking I have used Snowflake but I need to possibly rethink using the product. Twice I have purchased 2.5 kg from Saldanha Spar and twice I have had major issues. Everything I have used the flower for from Rooti to scons to dumplings and bread gas been a total flop and the end products are so rubbery. The worst part is the best before date is 2027. Has Snowflakes quality gone down and do we have to start buying and testing other products.
1 reviews | Active since Aug 2025
Snowflake needs needs new quality control.
My 35 years of baking I have used Snowflake but I need to possibly rethink using the product. Twice I have purchased 2.5 kg from Saldanha Spar and twice I have had major issues. Everything I have used the flower for from Rooti to scons to dumplings and bread gas been a total flop and the end products are so rubbery. The worst part is the best before date is 2027. Has Snowflakes quality gone down and do we have to start buying and testing other products.
1 reviews | Active since Jun 2014
Shockingly Disappointing Customer Service
On 29th June 2026 I wrote to *** reporting an incident where I purchased a box of lil-lets that was packaged as per usual but the contents were not what it was supposed to be. I was given a reference number 2026-F8S4-35593 and they promised to be in touch to date nothing. I submitted photographs of everything and to think because they believe their customers don't matter, give them inferior products and top it up with bad customer service. I mean, I understand who am I just one lousy customer they don't carr about and whether I was inconviences or not. Highly Highly disappointed
1 reviews | Active since Jun 2014
Shockingly Disappointing Customer Service
On 29th June 2026 I wrote to *** reporting an incident where I purchased a box of lil-lets that was packaged as per usual but the contents were not what it was supposed to be. I was given a reference number 2026-F8S4-35593 and they promised to be in touch to date nothing. I submitted photographs of everything and to think because they believe their customers don't matter, give them inferior products and top it up with bad customer service. I mean, I understand who am I just one lousy customer they don't carr about and whether I was inconviences or not. Highly Highly disappointed
1 reviews | Active since Feb 2020
Disgusting contents of a Snowflake product
It appears that Premier primarily responds to customers through this platform. I previously contacted their customer care line via email but did not receive any response. My email included photographs of the packaging, which showed a dead moth and web-like strands inside the product. A further concern is the lack of essential information printed on the packaging. I understand that details such as the production date, best-before date, and batch identification are typically required for consumer safety and traceability. In terms of the Consumer Protection Act and general food labelling standards, this information is important for transparency and accountability. The absence of this information makes it difficult to verify the product’s origin and raises concerns about quality control. The lack of response, combined with insufficient packaging information, creates the impression that customer concerns are not being taken seriously. I would appreciate acknowledgement of this issue and a clear response from Premier. It is also concerning that many complaints on this platform involve similar findings of insects—such as moths or worms—in flour or related products. While I cannot comment on those cases directly, it does raise concerns about possible issues in storage, handling, or quality control. If these concerns are not addressed, I will consider escalating the matter to the National Consumer Commission, as well as the relevant health authorities, for guidance and possible further investigation.
1 reviews | Active since Feb 2020
Disgusting contents of a Snowflake product
It appears that Premier primarily responds to customers through this platform. I previously contacted their customer care line via email but did not receive any response. My email included photographs of the packaging, which showed a dead moth and web-like strands inside the product. A further concern is the lack of essential information printed on the packaging. I understand that details such as the production date, best-before date, and batch identification are typically required for consumer safety and traceability. In terms of the Consumer Protection Act and general food labelling standards, this information is important for transparency and accountability. The absence of this information makes it difficult to verify the product’s origin and raises concerns about quality control. The lack of response, combined with insufficient packaging information, creates the impression that customer concerns are not being taken seriously. I would appreciate acknowledgement of this issue and a clear response from Premier. It is also concerning that many complaints on this platform involve similar findings of insects—such as moths or worms—in flour or related products. While I cannot comment on those cases directly, it does raise concerns about possible issues in storage, handling, or quality control. If these concerns are not addressed, I will consider escalating the matter to the National Consumer Commission, as well as the relevant health authorities, for guidance and possible further investigation.
1 reviews | Active since Jan 2020
ROTTEN AND DISGUSTING IWISA MAIZE MEAL
I feel that this review must also get to the maler of Iwisa Maize meal..I'm extremely disgusted after opening the maize meal I bought from Shoprite Springs that is full of worms and bugs. The maize meal is not even expired yet,i bought on the 14th April 2026.I WANT MY MONEY BACK!!!
1 reviews | Active since Jan 2020
ROTTEN AND DISGUSTING IWISA MAIZE MEAL
I feel that this review must also get to the maler of Iwisa Maize meal..I'm extremely disgusted after opening the maize meal I bought from Shoprite Springs that is full of worms and bugs. The maize meal is not even expired yet,i bought on the 14th April 2026.I WANT MY MONEY BACK!!!