Premier foods

Formal Complaint Regarding Driver Misconduct at SPAR Ikwezi, Mthatha – 21 October 2026 Good day Sir/Madam,

I hope this email finds you well.

I am writing to formally raise a complaint regarding the unacceptable and disrespectful conduct of one of your drivers during an incident that occurred on the morning of 21 October 2026 at approximately 06:40 at the SPAR Ikwezi parking lot in Mthatha.

I was parked in the parking lot when a Mr Bread delivery truck reversed and positioned itself so close to the driver's side of my vehicle that I could not open my driver's door.

I respectfully approached the driver and explained that the way he had parked was obstructing my door and preventing me from accessing my vehicle. I expected a reasonable and courteous response, particularly given that I was simply asking him to move his truck so that I could get into my car.

Instead, the driver responded dismissively, stating that he was already parked, that he was not going to move his truck, and that I should see what I could do. He then left me standing there in a difficult and distressing situation, with no consideration for the inconvenience he had caused me.

I find this behaviour deeply disappointing, especially coming from a well-established brand such as Mr Bread, which has been supported by our community for many years. As a brand that serves our communities daily, I believe that respect, professionalism, consideration and Ubuntu should be reflected not only in the products it delivers but also in the conduct of its employees and representatives.

The driver's attitude left me feeling disrespected, intimidated and disregarded. As a woman, I am particularly concerned about the way I was treated. Women already navigate a world in which personal safety and the fear of ************ are genuine concerns. Being confronted with such dismissive and inconsiderate behaviour when making a reasonable request only adds to those concerns.

While I cannot speak to the driver's intentions, the manner in which he treated me made me feel that I was not afforded the same respect and consideration that I would expect any member of the public to receive. No customer or community member should have to endure such treatment when simply asking for basic courtesy and consideration.

I would therefore appreciate it if this matter could be investigated and the necessary corrective action taken to ensure that such conduct is not repeated. I believe that drivers representing Mr Bread and Premier Foods should be reminded of the importance of respectful communication, responsible parking and treating members of the public with dignity.

For identification purposes, the details of the vehicle and driver are as follows:

Vehicle registration number: *** Location: SPAR Ikwezi, Mthatha Date: 21 October 2026 Time: Approximately 06:40 Driver description: A tall gentleman wearing a Premier Foods work suit I trust that you will treat this complaint with the seriousness it deserves. I would appreciate written feedback regarding the outcome of your investigation and the remedial steps taken in response to this incident.

I look forward to your response and to seeing this matter addressed appropriately.

Kind regards,

A concerned community member