SM
Samkelisiwe M
1 reviews | Active since Jun 2014
04 Jul 2026, 11:05
Shockingly Disappointing Customer Service
On 29th June 2026 I wrote to *** reporting an incident where I purchased a box of lil-lets that was packaged as per usual but the contents were not what it was supposed to be. I was given a reference number 2026-F8S4-35593 and they promised to be in touch to date nothing. I submitted photographs of everything and to think because they believe their customers don't matter, give them inferior products and top it up with bad customer service. I mean, I understand who am I just one lousy customer they don't carr about and whether I was inconviences or not. Highly Highly disappointed
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Premier FMCG's replyOfficial
06 Jul 2026, 11:44Good day Samkelisiwe,
We at Premier would like to extend our sincere apologies for the unfitting experience you had with the product. However, we also thank you for taking the time to inform us of your recent experience.
We at Premier would like to extend our sincere apologies for the unfitting experience you had with the product. However, we also thank you for taking the time to inform us of your recent experience.
Rest assured your complaint will be forwarded to the relevant department to address and ensure the necessary corrective steps are put in place so that we may meet your expectations in the future.
One of our consultants will be in contact with you to further assist accordingly.
Kind Regards
Premier FMCG
Premier FMCG
***
***
Premier FMCG's reply06 Jul 2026, 11:44
Official
Good day Samkelisiwe,
We at Premier would like to extend our sincere apologies for the unfitting experience you had with the product. However, we also thank you for taking the time to inform us of your recent experience.
We at Premier would like to extend our sincere apologies for the unfitting experience you had with the product. However, we also thank you for taking the time to inform us of your recent experience.
Rest assured your complaint will be forwarded to the relevant department to address and ensure the necessary corrective steps are put in place so that we may meet your expectations in the future.
One of our consultants will be in contact with you to further assist accordingly.
Kind Regards
Premier FMCG
Premier FMCG
***
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