BS
Barry S
1 reviews | Active since Aug 2025
10 Aug 2026, 17:10
Snowflake needs needs new quality control.
My 35 years of baking I have used Snowflake but I need to possibly rethink using the product. Twice I have purchased 2.5 kg from Saldanha Spar and twice I have had major issues. Everything I have used the flower for from Rooti to scons to dumplings and bread gas been a total flop and the end products are so rubbery. The worst part is the best before date is 2027. Has Snowflakes quality gone down and do we have to start buying and testing other products.
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Replies (2)0
Replies (2)
Premier FMCG's replyOfficial
11 Aug 2026, 09:48Good day Berry,
We at Premier would like to extend our sincere apologies for the unfitting experience you had with the product. However, we also thank you for taking the time to inform us of your recent experience.
We at Premier would like to extend our sincere apologies for the unfitting experience you had with the product. However, we also thank you for taking the time to inform us of your recent experience.
Rest assured your complaint will be forwarded to the relevant department to address and ensure the necessary corrective steps are put in place so that we may meet your expectations in the future.
One of our consultants will be in contact with you to further assist accordingly.
Kind Regards
Premier FMCG
Premier FMCG
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Premier FMCG's reply11 Aug 2026, 09:48
Official
Good day Berry,
We at Premier would like to extend our sincere apologies for the unfitting experience you had with the product. However, we also thank you for taking the time to inform us of your recent experience.
We at Premier would like to extend our sincere apologies for the unfitting experience you had with the product. However, we also thank you for taking the time to inform us of your recent experience.
Rest assured your complaint will be forwarded to the relevant department to address and ensure the necessary corrective steps are put in place so that we may meet your expectations in the future.
One of our consultants will be in contact with you to further assist accordingly.
Kind Regards
Premier FMCG
Premier FMCG
***
***
BS
Barry S's updateReviewer Update
02 Sept 2026, 10:17Premier was very quick in replying and gave me the answers I wanted to hear. They sorted my issues out promptly.
Excellent after sales service.
Excellent after sales service.
BS
Barry S's update02 Sept 2026, 10:17
Reviewer Update
Premier was very quick in replying and gave me the answers I wanted to hear. They sorted my issues out promptly.
Excellent after sales service.
Excellent after sales service.