NPS Score
-100
Recommended: Unlikely
Jan '26 - Oct '26
Frequently Asked Questions About Skooch Couriers
How is Skooch Couriers rated on Hellopeter?
Hellopeter has tracked Skooch Couriers across 9 reviews. Skooch Couriers hasn't collected enough recent reviews — at least 10 in the last 12 months are needed — to calculate a TrustIndex score. Have you used Skooch Couriers? Write a review to help others decide.
Recent reviews (9)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Sept 2013
Bad service
They have a bad service and their drivers **** so much and say they're in your gate and return back your parcel to their warehouse.
1 reviews | Active since Sept 2013
Bad service
They have a bad service and their drivers **** so much and say they're in your gate and return back your parcel to their warehouse.
1 reviews | Active since Sept 2026
Lost Parcel/Wrong Parcel Delivered
I got the wrong package today, and whomever did that shows it was done purposely because there were actually 2 plastics, the one outside and then other one inside with 2 different tracking numbers. I contacted them that the lady said the tracking number of the plastic outside does not exist. What do you mean you lost my certificate! In that package was my degree. I desperately need my parcel, May this be attended to as quickly as possible because this is delicate.
1 reviews | Active since Sept 2026
Lost Parcel/Wrong Parcel Delivered
I got the wrong package today, and whomever did that shows it was done purposely because there were actually 2 plastics, the one outside and then other one inside with 2 different tracking numbers. I contacted them that the lady said the tracking number of the plastic outside does not exist. What do you mean you lost my certificate! In that package was my degree. I desperately need my parcel, May this be attended to as quickly as possible because this is delicate.
1 reviews | Active since Jul 2026
****mers
I believe this company is full of ****mers, I've been waiting for my order but instead I received a message disguised as Courier guy but I know it's this company because they are the ones collecting my order, the next thing I see my account being debited, you need to be careful
1 reviews | Active since Jul 2026
****mers
I believe this company is full of ****mers, I've been waiting for my order but instead I received a message disguised as Courier guy but I know it's this company because they are the ones collecting my order, the next thing I see my account being debited, you need to be careful
1 reviews | Active since Jun 2026
SKOOCH COURIERS.
This is utterly disappointing from this company as they don't fulfill there end of the bargain..I have been waiting for a whole week now , for others is worse months I say. Something has to be said & done legally with this company as people lose the products/goods due to their lack of communication & not being reliable.
1 reviews | Active since Jun 2026
SKOOCH COURIERS.
This is utterly disappointing from this company as they don't fulfill there end of the bargain..I have been waiting for a whole week now , for others is worse months I say. Something has to be said & done legally with this company as people lose the products/goods due to their lack of communication & not being reliable.
1 reviews | Active since Dec 2015
URGENT DELIVERY ISSUE – NO ESCALATION, NO ANSWERS (Skooch / Incredible Connection – Pepkor)
I’m extremely disappointed with the service from Incredible Connection and their courier partner Skooch Couriers. My order is stuck with no clear updates, no accurate tracking, and no way for the customer to get real answers. I’ve been told the parcel is at a Cape Town warehouse, but there is no direct contact, no transparency, and no proper escalation process. Instead of resolution, I’m being passed between Incredible Connection and Skooch Couriers, with neither side taking clear ownership of the delivery. To make matters worse, when I requested to speak to a manager, the call was simply dropped and I was not called back. At this point: * No clear parcel location * No delivery timeline * No escalation response * No accountability between courier and retailer This is unacceptable for a large retail group. Customers should not have to chase their own paid-for delivery. I am requesting immediate action and clear feedback on my order.
1 reviews | Active since Dec 2015
URGENT DELIVERY ISSUE – NO ESCALATION, NO ANSWERS (Skooch / Incredible Connection – Pepkor)
I’m extremely disappointed with the service from Incredible Connection and their courier partner Skooch Couriers. My order is stuck with no clear updates, no accurate tracking, and no way for the customer to get real answers. I’ve been told the parcel is at a Cape Town warehouse, but there is no direct contact, no transparency, and no proper escalation process. Instead of resolution, I’m being passed between Incredible Connection and Skooch Couriers, with neither side taking clear ownership of the delivery. To make matters worse, when I requested to speak to a manager, the call was simply dropped and I was not called back. At this point: * No clear parcel location * No delivery timeline * No escalation response * No accountability between courier and retailer This is unacceptable for a large retail group. Customers should not have to chase their own paid-for delivery. I am requesting immediate action and clear feedback on my order.
1 reviews | Active since Apr 2026
A delivery company that fails to deliver
Horrible service from this courier and Hi-Fi Corporation. My order was meant to be delivered on 08/04/2026. Only a few items were delivered but the biggest item was "out for delivery" the whole day on 08/04/2026 then sent back to the warehouse. No delivery attempts were made with me and I'm not receiving any information regarding an item I have already paid for. Their customer service is a joke
1 reviews | Active since Apr 2026
A delivery company that fails to deliver
Horrible service from this courier and Hi-Fi Corporation. My order was meant to be delivered on 08/04/2026. Only a few items were delivered but the biggest item was "out for delivery" the whole day on 08/04/2026 then sent back to the warehouse. No delivery attempts were made with me and I'm not receiving any information regarding an item I have already paid for. Their customer service is a joke
1 reviews | Active since Mar 2022
UNACCEPTABLE SERVICE -MISSING PAXI PARCEL-SKOOCH COURIER
I am lodging this complaint with a very heavy heart, deep disappointment, and growing frustration. A PAXI Store parcel, handled by 🚚 SKOOCH COURIER, was dropped on 28/09/2025 at Highveld Mall PEP Store, with the destination clearly indicated as: 📍 Destination: P5691 – PEP HOME Alex Mall 📦 Parcel Number: D*** 🚚 Courier: SKOOCH COURIER 📅 Estimated Delivery Date: 11 December 2025 🔗 Tracking: https://ury.io/lcvZba As of today, this parcel has STILL NOT BEEN RECEIVED. What makes this situation extremely painful and unacceptable is that the delivery date passed long ago, yet there has been no proper feedback, no accountability, and no urgency from PAXI Store, PEP, or Skooch Courier 😔. Under the Consumer Protection Act (CPA) of South Africa, customers are entitled to: • Timely delivery • Transparent communication • Accountability when services fail None of these have been honoured in this case. A parcel cannot simply be handed over to a courier and then disappear without explanation. The emotional stress, inconvenience, and loss of trust caused by this silence is deeply disappointing. I am now formally demanding: • Immediate tracing of the parcel • A clear written explanation of what went wrong • Confirmation whether the parcel is lost • And appropriate resolution without further delay Customers deserve respect, dignity, and reliable service. Right now, this experience feels like my concern is being ignored and dismissed, which is heartbreaking 😔💔. PLEASE treat this matter with the urgency and seriousness it deserves.
1 reviews | Active since Mar 2022
UNACCEPTABLE SERVICE -MISSING PAXI PARCEL-SKOOCH COURIER
I am lodging this complaint with a very heavy heart, deep disappointment, and growing frustration. A PAXI Store parcel, handled by 🚚 SKOOCH COURIER, was dropped on 28/09/2025 at Highveld Mall PEP Store, with the destination clearly indicated as: 📍 Destination: P5691 – PEP HOME Alex Mall 📦 Parcel Number: D*** 🚚 Courier: SKOOCH COURIER 📅 Estimated Delivery Date: 11 December 2025 🔗 Tracking: https://ury.io/lcvZba As of today, this parcel has STILL NOT BEEN RECEIVED. What makes this situation extremely painful and unacceptable is that the delivery date passed long ago, yet there has been no proper feedback, no accountability, and no urgency from PAXI Store, PEP, or Skooch Courier 😔. Under the Consumer Protection Act (CPA) of South Africa, customers are entitled to: • Timely delivery • Transparent communication • Accountability when services fail None of these have been honoured in this case. A parcel cannot simply be handed over to a courier and then disappear without explanation. The emotional stress, inconvenience, and loss of trust caused by this silence is deeply disappointing. I am now formally demanding: • Immediate tracing of the parcel • A clear written explanation of what went wrong • Confirmation whether the parcel is lost • And appropriate resolution without further delay Customers deserve respect, dignity, and reliable service. Right now, this experience feels like my concern is being ignored and dismissed, which is heartbreaking 😔💔. PLEASE treat this matter with the urgency and seriousness it deserves.