UNACCEPTABLE SERVICE -MISSING PAXI PARCEL-SKOOCH COURIER

I am lodging this complaint with a very heavy heart, deep disappointment, and growing frustration.

A PAXI Store parcel, handled by 🚚 SKOOCH COURIER, was dropped on 28/09/2025 at Highveld Mall PEP Store, with the destination clearly indicated as:

📍 Destination: P5691 – PEP HOME Alex Mall 📦 Parcel Number: D*** 🚚 Courier: SKOOCH COURIER 📅 Estimated Delivery Date: 11 December 2025 🔗 Tracking: https://ury.io/lcvZba

As of today, this parcel has STILL NOT BEEN RECEIVED.

What makes this situation extremely painful and unacceptable is that the delivery date passed long ago, yet there has been no proper feedback, no accountability, and no urgency from PAXI Store, PEP, or Skooch Courier 😔.

Under the Consumer Protection Act (CPA) of South Africa, customers are entitled to:

• Timely delivery • Transparent communication • Accountability when services fail

None of these have been honoured in this case.

A parcel cannot simply be handed over to a courier and then disappear without explanation. The emotional stress, inconvenience, and loss of trust caused by this silence is deeply disappointing.

I am now formally demanding:

• Immediate tracing of the parcel • A clear written explanation of what went wrong • Confirmation whether the parcel is lost • And appropriate resolution without further delay

Customers deserve respect, dignity, and reliable service. Right now, this experience feels like my concern is being ignored and dismissed, which is heartbreaking 😔💔.

PLEASE treat this matter with the urgency and seriousness it deserves.