URGENT DELIVERY ISSUE – NO ESCALATION, NO ANSWERS (Skooch / Incredible Connection – Pepkor)

I’m extremely disappointed with the service from Incredible Connection and their courier partner Skooch Couriers.

My order is stuck with no clear updates, no accurate tracking, and no way for the customer to get real answers. I’ve been told the parcel is at a Cape Town warehouse, but there is no direct contact, no transparency, and no proper escalation process.

Instead of resolution, I’m being passed between Incredible Connection and Skooch Couriers, with neither side taking clear ownership of the delivery.

To make matters worse, when I requested to speak to a manager, the call was simply dropped and I was not called back.

At this point:

* No clear parcel location * No delivery timeline * No escalation response * No accountability between courier and retailer

This is unacceptable for a large retail group. Customers should not have to chase their own paid-for delivery.

I am requesting immediate action and clear feedback on my order.