Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Showmax is described by subscribers as a platform that takes payment reliably but struggles to deliver access, billing accuracy and human help. Recurring themes include duplicate debit orders, charges continuing after cancellation, failed payment method updates, login and password loops, and content disappearing during the move to DSTV Stream. Occasional reviewers still praise the streaming quality and content variety.
Top Strengths:
- •Platform, Product & Experience: The strongest theme, though still weak. Satisfied viewers describe smooth intuitive navigation, strong local and international variety and top quality uninterrupted streaming, but most reviewers report playback errors, blocked casting and missing episodes.
TrustIndex
2.2
NPS Score
-37
Recommended: Unlikely
Nov '25 - Oct '26
Frequently Asked Questions About Showmax
What do customers say about Showmax?
Based on recent customer reviews, Showmax is described by subscribers as a platform that takes payment reliably but struggles to deliver access, billing accuracy and human help. Recurring themes include duplicate debit orders, charges continuing after cancellation, failed payment method updates, login and password loops, and content disappearing during the move to DSTV Stream. Occasional reviewers still praise the streaming quality and content variety.
What is Showmax's biggest strength?
Showmax's biggest strength, according to Hellopeter's AI analysis, is Platform, Product & Experience. The strongest theme, though still weak. Satisfied viewers describe smooth intuitive navigation, strong local and international variety and top quality uninterrupted streaming, but most reviewers report playback errors, blocked casting and missing episodes.
What are the most common complaints about Showmax?
The most common complaint about Showmax, based on Hellopeter's AI analysis of recent customer reviews, is Account Verification & Access. Customers consistently report being locked out despite active payment. Password resets fail repeatedly, duplicate accounts appear under one email, DSTV Premium credentials cannot be created, and access was switched off before the communicated end date.
Is Showmax trustworthy?
Showmax has a TrustIndex of 2.2 out of 10 on Hellopeter, based on 52 reviews in the last 12 months. They reply to 72% of negative reviews, typically within 26 hours 59 min. Hellopeter has tracked Showmax across 1,498 total reviews. How is the TrustIndex calculated? →
Recent reviews (52)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since May 2011
DSTV streaming ( old showmax)
i am trying to cancel my subscription to DSCT Stream, ( old showmax platform), i have tried endless way to speaking to stupid people at DSTV call centre who can barely understand english, to various websites and "live chats". please could someone contact me with proper instructions, i go onto the dstv stream site, go to my products, after that there is no way to go beyond this point, my subscriptions button does not work either, its pathetic. please help
1 reviews | Active since May 2011
DSTV streaming ( old showmax)
i am trying to cancel my subscription to DSCT Stream, ( old showmax platform), i have tried endless way to speaking to stupid people at DSTV call centre who can barely understand english, to various websites and "live chats". please could someone contact me with proper instructions, i go onto the dstv stream site, go to my products, after that there is no way to go beyond this point, my subscriptions button does not work either, its pathetic. please help
1 reviews | Active since Jan 2021
**Paid for a Service I Cannot Use – No Resolution Since 17 June**
I am extremely disappointed with the level of service and support I have received. Since **17 June**, despite my account being active and my payment having been successfully processed, I have been unable to access or stream any TV shows or entertainment content. The only content available to me is sports. What has made this experience even more frustrating is that I have been **sent from pillar to post**, repeatedly contacting support without receiving a clear explanation or a resolution. Each interaction seems to result in being referred elsewhere, while the problem remains unresolved. As a paying customer, I find it unacceptable that I have been paying for a service that I cannot fully access for several days. I have done everything required on my side, including ensuring that my account is active and that payment has been made, yet I am still unable to enjoy the service I am paying for. I am requesting urgent intervention, a clear explanation of the cause of the problem, and a firm timeline for resolution. If this matter cannot be resolved promptly, I believe compensation or a refund for the period during which the service has been unavailable should be considered. I hope this complaint receives the attention it deserves and that a satisfactory resolution can finally be provided.
1 reviews | Active since Jan 2021
**Paid for a Service I Cannot Use – No Resolution Since 17 June**
I am extremely disappointed with the level of service and support I have received. Since **17 June**, despite my account being active and my payment having been successfully processed, I have been unable to access or stream any TV shows or entertainment content. The only content available to me is sports. What has made this experience even more frustrating is that I have been **sent from pillar to post**, repeatedly contacting support without receiving a clear explanation or a resolution. Each interaction seems to result in being referred elsewhere, while the problem remains unresolved. As a paying customer, I find it unacceptable that I have been paying for a service that I cannot fully access for several days. I have done everything required on my side, including ensuring that my account is active and that payment has been made, yet I am still unable to enjoy the service I am paying for. I am requesting urgent intervention, a clear explanation of the cause of the problem, and a firm timeline for resolution. If this matter cannot be resolved promptly, I believe compensation or a refund for the period during which the service has been unavailable should be considered. I hope this complaint receives the attention it deserves and that a satisfactory resolution can finally be provided.
1 reviews | Active since Apr 2016
Showmax suspended without warning
Showmax decided to disable my access today with no warning or notification. The last email received indicated that Showmax would be available to subscribers until the end of April. Today is the 18 April. Why has the service been suspended? I then logged onto Dstv Stream to see if I could access Showmax there. What a disaster of an app. Navigating through the site is terrible. And the show I was watching on Showmax is not even available on Dstv Stream. Please explain why the Showmax service has been suspended before the end of the month as previously communicated? What is the use of moving the service to Dstv Stream but not moving all the shows that were available on Showmax? Very poor service Multichoice!
1 reviews | Active since Apr 2016
Showmax suspended without warning
Showmax decided to disable my access today with no warning or notification. The last email received indicated that Showmax would be available to subscribers until the end of April. Today is the 18 April. Why has the service been suspended? I then logged onto Dstv Stream to see if I could access Showmax there. What a disaster of an app. Navigating through the site is terrible. And the show I was watching on Showmax is not even available on Dstv Stream. Please explain why the Showmax service has been suspended before the end of the month as previously communicated? What is the use of moving the service to Dstv Stream but not moving all the shows that were available on Showmax? Very poor service Multichoice!
1 reviews | Active since Jul 2015
Showmax vanished into thin air
I lost the email that i used to join Showmax, therefore i have not received an email to show me how to continue with my subscription through Dstv ...i went to the website, no option to amend my details, who is going to assist me.I called Multichoice, they couldnt assist me
1 reviews | Active since Jul 2015
Showmax vanished into thin air
I lost the email that i used to join Showmax, therefore i have not received an email to show me how to continue with my subscription through Dstv ...i went to the website, no option to amend my details, who is going to assist me.I called Multichoice, they couldnt assist me
1 reviews | Active since Oct 2018
April Subscription is a ****
Paid for April Subscription but episodes SA shows I watch not uploaded. It was said on the email received that Existing subscribers may only be able to watch until their current subscription expires or until the end of April 2026 but I cannot watch in April. I want a refund for April.
1 reviews | Active since Oct 2018
April Subscription is a ****
Paid for April Subscription but episodes SA shows I watch not uploaded. It was said on the email received that Existing subscribers may only be able to watch until their current subscription expires or until the end of April 2026 but I cannot watch in April. I want a refund for April.