**Paid for a Service I Cannot Use – No Resolution Since 17 June**

I am extremely disappointed with the level of service and support I have received.

Since **17 June**, despite my account being active and my payment having been successfully processed, I have been unable to access or stream any TV shows or entertainment content. The only content available to me is sports.

What has made this experience even more frustrating is that I have been **sent from pillar to post**, repeatedly contacting support without receiving a clear explanation or a resolution. Each interaction seems to result in being referred elsewhere, while the problem remains unresolved.

As a paying customer, I find it unacceptable that I have been paying for a service that I cannot fully access for several days. I have done everything required on my side, including ensuring that my account is active and that payment has been made, yet I am still unable to enjoy the service I am paying for.

I am requesting urgent intervention, a clear explanation of the cause of the problem, and a firm timeline for resolution. If this matter cannot be resolved promptly, I believe compensation or a refund for the period during which the service has been unavailable should be considered.

I hope this complaint receives the attention it deserves and that a satisfactory resolution can finally be provided.