Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Shoe City is described by customers as an online and in-store retailer in deep service distress. Recurring themes include orders that arrive incomplete or never arrive, refunds promised but not paid, and support lines and mailboxes that go unanswered. A small number of shoppers praise individual store teams, but the dominant pattern is unresolved money and delivery disputes.
Top Strengths:
- •Customer Service & Support: In-store teams at Tygervalley and Wonderpark are described as patient, warm, and willing to keep trying different fits or sort out an exchange. These branch experiences stand in sharp contrast to the online and call centre experience customers describe.
TrustIndex
1.9
NPS Score
-94
Recommended: Unlikely
Nov '25 - Oct '26
Frequently Asked Questions About Shoe City
What do customers say about Shoe City?
Based on recent customer reviews, Shoe City is described by customers as an online and in-store retailer in deep service distress. Recurring themes include orders that arrive incomplete or never arrive, refunds promised but not paid, and support lines and mailboxes that go unanswered. A small number of shoppers praise individual store teams, but the dominant pattern is unresolved money and delivery disputes.
Is Shoe City trustworthy?
Shoe City has a TrustIndex of 1.9 out of 10 on Hellopeter, based on 49 reviews in the last 12 months. Hellopeter has tracked Shoe City across 360 total reviews. How is the TrustIndex calculated? →
Recent reviews (49)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Apr 2017
******* *****ing money from the innocen
This dumb shoe city company has employees that *****ulently open accounts on innocent people's names and now want to blacklist you because of an overdue account that I have no idea about. This is all inside jobs because surely they must look at the ID to make sure its the correct person opening the account. How are these people opening the account and ordering and picking up from thier stores without original identification. I am certain that it's the store employees doing this.
1 reviews | Active since Apr 2017
******* *****ing money from the innocen
This dumb shoe city company has employees that *****ulently open accounts on innocent people's names and now want to blacklist you because of an overdue account that I have no idea about. This is all inside jobs because surely they must look at the ID to make sure its the correct person opening the account. How are these people opening the account and ordering and picking up from thier stores without original identification. I am certain that it's the store employees doing this.
1 reviews | Active since Mar 2026
Bad Customer Experience From Shoe City
Placed a black Friday online order in November latest year with Shoe City.Paid for the order upfront.Package was apparently sent as per Shoe City staff and then after 50 plus emails from me it was found after 4 months later that the order was actually never shipped.Now we finally getting to a point where a refund was proposed to be processed. Anyways 3 days later and still waiting for the refund.Unfortunately Shoe City don't even deserve a one star rating. It is by default in order to post this review.Hellopeter please help with this.Maybe have a Zero/Minus star rating option in the future.For the record I don't endorse this one star rating.Should be negative -5.Anyway guys I advise that you do not buy online from Shoe City.Based on my experience this business offers terribly bad service.
1 reviews | Active since Mar 2026
Bad Customer Experience From Shoe City
Placed a black Friday online order in November latest year with Shoe City.Paid for the order upfront.Package was apparently sent as per Shoe City staff and then after 50 plus emails from me it was found after 4 months later that the order was actually never shipped.Now we finally getting to a point where a refund was proposed to be processed. Anyways 3 days later and still waiting for the refund.Unfortunately Shoe City don't even deserve a one star rating. It is by default in order to post this review.Hellopeter please help with this.Maybe have a Zero/Minus star rating option in the future.For the record I don't endorse this one star rating.Should be negative -5.Anyway guys I advise that you do not buy online from Shoe City.Based on my experience this business offers terribly bad service.
1 reviews | Active since May 2016
Gross Misconduct & Refund Refusal: Shoe City/Pepkor Management Failure
I am lodging a formal complaint against Shoe City and Pepkor for refusing to refund my online order SC69210. Despite an approved return on 11 February, staff including Aluwani Sibasa and Shardonay have been unprofessional, making jokes and hanging up on calls while working from home. I have now escalated this to the CGSO under reference NDNRJEV4 because the executive team is ignoring my 48-hour notice.
1 reviews | Active since May 2016
Gross Misconduct & Refund Refusal: Shoe City/Pepkor Management Failure
I am lodging a formal complaint against Shoe City and Pepkor for refusing to refund my online order SC69210. Despite an approved return on 11 February, staff including Aluwani Sibasa and Shardonay have been unprofessional, making jokes and hanging up on calls while working from home. I have now escalated this to the CGSO under reference NDNRJEV4 because the executive team is ignoring my 48-hour notice.
1 reviews | Active since May 2023
Wonderful experience
At Shoe City in Tygervalley, I found more than comfy shoes — I found staff who listened with heart. They weren’t rushed, kept offering different fits until we got it right, and made my visit feel relaxed and sincere. What could have been a quick in-and-out became a pleasant memory thanks to their helpful spirit.
1 reviews | Active since May 2023
Wonderful experience
At Shoe City in Tygervalley, I found more than comfy shoes — I found staff who listened with heart. They weren’t rushed, kept offering different fits until we got it right, and made my visit feel relaxed and sincere. What could have been a quick in-and-out became a pleasant memory thanks to their helpful spirit.
1 reviews | Active since Feb 2013
service sucks
Yoland at your call centre is the worst customer service consultant. She refused to give me her surname and is extremely rude. Shoe city you owe me a refund and now you have all the excuses in the book to give my money back.
1 reviews | Active since Feb 2013
service sucks
Yoland at your call centre is the worst customer service consultant. She refused to give me her surname and is extremely rude. Shoe city you owe me a refund and now you have all the excuses in the book to give my money back.
1 reviews | Active since Aug 2022
Pathetic Service
Didn't receive my complete order on the 15th of December 2025 and was told my money was refunded into my account on the 17th, It's now a month later and still nothing. Calling their offices everyday but can't get the help i need!
1 reviews | Active since Aug 2022
Pathetic Service
Didn't receive my complete order on the 15th of December 2025 and was told my money was refunded into my account on the 17th, It's now a month later and still nothing. Calling their offices everyday but can't get the help i need!
1 reviews | Active since Nov 2016
No order and no refund!
I'm now giving up on shoe city, they do not want to refund while they have proof that I never received my order, I work very hard for my money for it to be taken just like that, stay away from pepkor group as they do not care about their customers at all, even if they are closing shoe city do I trust them enough to purchase from other shops in their group, definitely no. After so many follow up I'm finally giving up, may God deal with them harshly
1 reviews | Active since Nov 2016
No order and no refund!
I'm now giving up on shoe city, they do not want to refund while they have proof that I never received my order, I work very hard for my money for it to be taken just like that, stay away from pepkor group as they do not care about their customers at all, even if they are closing shoe city do I trust them enough to purchase from other shops in their group, definitely no. After so many follow up I'm finally giving up, may God deal with them harshly
1 reviews | Active since Nov 2024
Worst Customer Service Ever
I received my order SC72597 on the 5th of December and there was a pair of Ipanemas missing. After sending the Customer Service an email and numerous phone calls to date I still have not received any feedback even though I was told that my matter will be escalated. I am disappointed in Shoe City as i have paid for something that i have not received and now i have to run after them. I just want my money back you can keep your shoes
1 reviews | Active since Nov 2024
Worst Customer Service Ever
I received my order SC72597 on the 5th of December and there was a pair of Ipanemas missing. After sending the Customer Service an email and numerous phone calls to date I still have not received any feedback even though I was told that my matter will be escalated. I am disappointed in Shoe City as i have paid for something that i have not received and now i have to run after them. I just want my money back you can keep your shoes