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Rosebank International

Verified Business
|4.9
19,291 Reviews (last 12 months)
Responds in 7h 45m

Scores reflect the Overall AI Score for each category

AI Review Summary

Based on recent customer reviews, Rosebank College is praised most for the people students meet face to face. Client services agents, librarians, IT support and lecturers are named repeatedly for patient, same day help with portals, marks and documents. A recurring counterpoint is remote administration; logged tickets, emails and call centre queries around refunds, certificates and outstanding results frequently go unresolved for weeks.

Top Strengths:

  • •Teaching & Academic Support: Students name individual lecturers, librarians and wellness managers as inspiring and endlessly patient. Recurring praise covers clear explanation of learning units, availability for consultations, referencing coaching in the library and genuine care for student wellbeing.
Service Quality Ratings
Industry Avg: 4Best: 4.7 (Teneo Online School)
Industry Avg: 3.4Best: 4.7 (CAMBRILEARN ONLINE EDUCATION)
Industry Avg: 3.6Best: 4.5 (Teneo Online School)
Industry Avg: 1.8Best: 4 (Teneo Online School)
Overall AI Score
3.9
Industry Avg: 3.2Best: 4.7 (Teneo Online School)
4.5-5 Excellent
3.5-4.5 Great
2.5-3.5 Average
1.5-2.5 Poor
<1.5 Terrible
Performance(last 12 months):
Trustindex Rating
10
Reply Time
7h 45m
NPS Score
70Very Likely

Replied to 100% of negative reviews

Reply time on negative reviews: 7h 45m

Review Distribution
4.9|19,291 Reviews

Nov '25 - Oct '26

Frequently Asked Questions About Rosebank International

What do customers say about Rosebank International?

Based on recent customer reviews, Rosebank College is praised most for the people students meet face to face. Client services agents, librarians, IT support and lecturers are named repeatedly for patient, same day help with portals, marks and documents. A recurring counterpoint is remote administration; logged tickets, emails and call centre queries around refunds, certificates and outstanding results frequently go unresolved for weeks.

What is Rosebank International's biggest strength?

Rosebank International's biggest strength, according to Hellopeter's AI analysis, is Teaching & Academic Support. Students name individual lecturers, librarians and wellness managers as inspiring and endlessly patient. Recurring praise covers clear explanation of learning units, availability for consultations, referencing coaching in the library and genuine care for student wellbeing.

What are the most common complaints about Rosebank International?

The most common complaint about Rosebank International, based on Hellopeter's AI analysis of recent customer reviews, is Course Content & Accreditation. Content and delivery draw solid praise, but a recurring theme is assessment fairness and practical exposure. Students describe remarks refused after approved topics, failing on one assignment despite passing exams, and modules missing from ARC.

How does Rosebank International compare to other Approved companies?

Rosebank International scores 3.9 out of 5 on Hellopeter's AI analysis of service quality in Approved, compared to the Approved industry average of 3.2. Their strongest theme is Teaching Quality (4.5); their weakest is Fees & Refunds (3.2). The top AI-rated Approved business on Hellopeter is Teneo Online School (4.7). How is the AI Score calculated? →

Is Rosebank International trustworthy?

Rosebank International has a TrustIndex of 10 out of 10 on Hellopeter, based on 19,291 reviews in the last 12 months. They reply to 100% of negative reviews, typically within 7 hours 45 min. Hellopeter has tracked Rosebank International across 47,957 total reviews. How is the TrustIndex calculated? →

Recent reviews (19,291)

Used this business recently? Share your experience to help others decide.

Share Your Experience
TZ
THANDOLWETHU Z

1 reviews | Active since Oct 2025

23 Oct 2026, 16:54

Customer satisfaction

Isaac Maswanganyi ,gave me a best service .he assisted me with my academic transcript

0
Replies (0)
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MN
Matamela N

1 reviews | Active since Apr 2025

23 Oct 2026, 16:54

Information centre

Miss lerato makwala gave me the best experience at the library

0
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BN
Babalo N

1 reviews | Active since Feb 2025

23 Oct 2026, 16:48

Customer experience

Isaac Maswanganyi ,thanks for assistance with transcript.greaat help sir we appreciate your service

0
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UZ
Uluthando Z

1 reviews | Active since Oct 2026

23 Oct 2026, 16:37

Customer service

Isaac Maswanganyi,he assisted me well with a transcript.thank you sir

0
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Amarachi D

1 reviews | Active since May 2026

23 Oct 2026, 16:32

Information centre

I was assisted by Miss Nqobile Mculu and her service was excellent

0
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AG
Andzani G

1 reviews | Active since Feb 2026

23 Oct 2026, 16:31

Information center

I was assisted by Miss Nqobile Mculu and her service was excellent

0
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kC
kamogelo C

1 reviews | Active since Oct 2026

23 Oct 2026, 16:26

Customer service

He assisted to upload my *** ,thank you Mr Isaac Maswanganyi

0
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LT
Liyema T

1 reviews | Active since Feb 2024

23 Oct 2026, 16:25

Information center

Miss Nqobile Mculu assisted me at RI information center Braamfontein and she was excellent

0
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