Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Rosebank College is praised most for the people students meet face to face. Client services agents, librarians, IT support and lecturers are named repeatedly for patient, same day help with portals, marks and documents. A recurring counterpoint is remote administration; logged tickets, emails and call centre queries around refunds, certificates and outstanding results frequently go unresolved for weeks.
Top Strengths:
- •Teaching & Academic Support: Students name individual lecturers, librarians and wellness managers as inspiring and endlessly patient. Recurring praise covers clear explanation of learning units, availability for consultations, referencing coaching in the library and genuine care for student wellbeing.
Replied to 100% of negative reviews
Reply time on negative reviews: 7h 48m
TrustIndex
10
Perfect Score
Ranking
#1
in Colleges & Universities
Reply Time
7h 47m
NPS Score
69
Recommended: Very Likely
Replied to 100% of negative reviews
Reply time on negative reviews: 7h 48m
Nov '25 - Oct '26
Frequently Asked Questions About Rosebank International
What do customers say about Rosebank International?
Based on recent customer reviews, Rosebank College is praised most for the people students meet face to face. Client services agents, librarians, IT support and lecturers are named repeatedly for patient, same day help with portals, marks and documents. A recurring counterpoint is remote administration; logged tickets, emails and call centre queries around refunds, certificates and outstanding results frequently go unresolved for weeks.
What is Rosebank International's biggest strength?
Rosebank International's biggest strength, according to Hellopeter's AI analysis, is Teaching & Academic Support. Students name individual lecturers, librarians and wellness managers as inspiring and endlessly patient. Recurring praise covers clear explanation of learning units, availability for consultations, referencing coaching in the library and genuine care for student wellbeing.
What are the most common complaints about Rosebank International?
The most common complaint about Rosebank International, based on Hellopeter's AI analysis of recent customer reviews, is Course Content & Accreditation. Content and delivery draw solid praise, but a recurring theme is assessment fairness and practical exposure. Students describe remarks refused after approved topics, failing on one assignment despite passing exams, and modules missing from ARC.
How does Rosebank International compare to other Approved companies?
Rosebank International scores 3.9 out of 5 on Hellopeter's AI analysis of service quality in Approved, compared to the Approved industry average of 3.2. Their strongest theme is Teaching Quality (4.5); their weakest is Fees & Refunds (3.2). The top AI-rated Approved business on Hellopeter is Teneo Online School (4.7). How is the AI Score calculated? →
Is Rosebank International trustworthy?
Rosebank International has a TrustIndex of 10 out of 10 on Hellopeter, based on 19,459 reviews in the last 12 months. They reply to 100% of negative reviews, typically within 7 hours 48 min. Hellopeter has tracked Rosebank International across 48,534 total reviews. How is the TrustIndex calculated? →
Recent reviews (19,459)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jan 2026
library
i got best service today I'm happy with her assitance by omolemo sekhwela
1 reviews | Active since Jan 2026
library
i got best service today I'm happy with her assitance by omolemo sekhwela
1 reviews | Active since Feb 2026
Customer service
Mr Loyiso Magidela was assisting me with my incorrect modules
1 reviews | Active since Feb 2026
Customer service
Mr Loyiso Magidela was assisting me with my incorrect modules
1 reviews | Active since May 2025
Portal issue
My student portal kept on asking for the password over and over. The issue was fixed by Mulanga Musetha from online IT.
1 reviews | Active since May 2025
Portal issue
My student portal kept on asking for the password over and over. The issue was fixed by Mulanga Musetha from online IT.
1 reviews | Active since Oct 2026
Library
Omolemo sekhwela I'm happy with the way she assisted me
1 reviews | Active since Oct 2026
Library
Omolemo sekhwela I'm happy with the way she assisted me

