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Rosebank International

Verified Business
|4.9
18,824 Reviews (last 12 months)
Responds in 7h 36m

Scores reflect the Overall AI Score for each category

AI Review Summary

Based on recent customer reviews, Rosebank College is praised most for the people students meet face to face. Client services agents, librarians, IT support and lecturers are named repeatedly for patient, same day help with portals, marks and documents. A recurring counterpoint is remote administration; logged tickets, emails and call centre queries around refunds, certificates and outstanding results frequently go unresolved for weeks.

Top Strengths:

  • •Teaching & Academic Support: Students name individual lecturers, librarians and wellness managers as inspiring and endlessly patient. Recurring praise covers clear explanation of learning units, availability for consultations, referencing coaching in the library and genuine care for student wellbeing.
Service Quality Ratings
Industry Avg: 4Best: 4.7 (Teneo Online School)
Industry Avg: 3.4Best: 4.7 (CAMBRILEARN ONLINE EDUCATION)
Industry Avg: 3.6Best: 4.5 (Teneo Online School)
Industry Avg: 1.8Best: 4 (Teneo Online School)
Overall AI Score
3.9
Industry Avg: 3.2Best: 4.7 (Teneo Online School)
4.5-5 Excellent
3.5-4.5 Great
2.5-3.5 Average
1.5-2.5 Poor
<1.5 Terrible
Performance(last 12 months):
Trustindex Rating
10
Reply Time
7h 36m
NPS Score
69Very Likely

Replied to 100% of negative reviews

Reply time on negative reviews: 8h

Review Distribution
4.9|18,824 Reviews

Nov '25 - Oct '26

Frequently Asked Questions About Rosebank International

What do customers say about Rosebank International?

Based on recent customer reviews, Rosebank College is praised most for the people students meet face to face. Client services agents, librarians, IT support and lecturers are named repeatedly for patient, same day help with portals, marks and documents. A recurring counterpoint is remote administration; logged tickets, emails and call centre queries around refunds, certificates and outstanding results frequently go unresolved for weeks.

What is Rosebank International's biggest strength?

Rosebank International's biggest strength, according to Hellopeter's AI analysis, is Teaching & Academic Support. Students name individual lecturers, librarians and wellness managers as inspiring and endlessly patient. Recurring praise covers clear explanation of learning units, availability for consultations, referencing coaching in the library and genuine care for student wellbeing.

What are the most common complaints about Rosebank International?

The most common complaint about Rosebank International, based on Hellopeter's AI analysis of recent customer reviews, is Course Content & Accreditation. Content and delivery draw solid praise, but a recurring theme is assessment fairness and practical exposure. Students describe remarks refused after approved topics, failing on one assignment despite passing exams, and modules missing from ARC.

How does Rosebank International compare to other Approved companies?

Rosebank International scores 3.9 out of 5 on Hellopeter's AI analysis of service quality in Approved, compared to the Approved industry average of 3.2. Their strongest theme is Teaching Quality (4.5); their weakest is Fees & Refunds (3.2). The top AI-rated Approved business on Hellopeter is Teneo Online School (4.7). How is the AI Score calculated? →

Is Rosebank International trustworthy?

Rosebank International has a TrustIndex of 10 out of 10 on Hellopeter, based on 18,824 reviews in the last 12 months. They reply to 100% of negative reviews, typically within 8 hours. Hellopeter has tracked Rosebank International across 46,667 total reviews. How is the TrustIndex calculated? →

Recent reviews (18,824)

Used this business recently? Share your experience to help others decide.

Share Your Experience
RR
Rorisang R

1 reviews | Active since Oct 2026

10 Oct 2026, 11:27

Customer service

I came to Rosebank international college at Braamfontein. I was assisted by Nonkululeko Nkosi, and the service was excellent and understandable. ***

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NU
Nomfanelo U

1 reviews | Active since Sept 2026

9 Oct 2026, 16:14

Thabo Hutama from Rosebank International Pretoria Campus assisted me with my deferred application...

Thabo Hutama from Rosebank International Pretoria Campus assisted me with my deferred application outcome and happy with the serivece, ***

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EG
Emihle G

1 reviews | Active since Oct 2026

9 Oct 2026, 15:46

Excellent

I have been having a great time at Rosebank International Mziwentombi has a very great personality and students speak freely

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SS
Sisipho S

1 reviews | Active since Oct 2026

9 Oct 2026, 15:43

Great service

My experience has been great so far at Rosebank International Mziwentombi has a great personality

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JL
JAYDE L

1 reviews | Active since Sept 2025

9 Oct 2026, 15:38

Student wellness

Thank you Mogoshadi Modipa for your brilliant help today on campus

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GM
Gundo M

1 reviews | Active since Oct 2026

9 Oct 2026, 15:37

Student wellness

Mogoshadi Moropa assisted me today on campus to get my sub com shirt

0
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NL
Neo L

1 reviews | Active since May 2025

9 Oct 2026, 15:20

Information centre

I was assisted by Miss Tiyani Fungene and her service was wonderful

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AM
Amohelang M

1 reviews | Active since Oct 2026

9 Oct 2026, 15:02

Library services

Miss Nolwazi Sibiya assisted me with word and I got help and it's resolved thank you

0
Replies (1)
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