Based on recent customer reviews, Road Traffic Management Corporation is heavily criticised for vehicle licence disc renewals that far exceed the promised three to five working day delivery window, leaving motorists driving on expired discs and receiving fines. Complaints centre on unanswered emails, generic escalation replies, dropped call centre queues, unresolved double charges, and failed Skynet courier deliveries. Fingerprint, learner capture and enforcement order queries also stall. A minority praise Centurion staff and named agents like Vongani for friendly, efficient and knowledgeable assistance.
TrustIndex
2.4
NPS Score
-72
Recommended: Unlikely
Dec '25 - Nov '26
Frequently Asked Questions About Road Traffic Management Corporation
What do customers say about Road Traffic Management Corporation?
Based on recent customer reviews, Road Traffic Management Corporation is heavily criticised for vehicle licence disc renewals that far exceed the promised three to five working day delivery window, leaving motorists driving on expired discs and receiving fines. Complaints centre on unanswered emails, generic escalation replies, dropped call centre queues, unresolved double charges, and failed Skynet courier deliveries. Fingerprint, learner capture and enforcement order queries also stall. A minority praise Centurion staff and named agents like Vongani for friendly, efficient and knowledgeable assistance.
Is Road Traffic Management Corporation trustworthy?
Road Traffic Management Corporation has a TrustIndex of 2.4 out of 10 on Hellopeter, based on 15 reviews in the last 12 months. Hellopeter has tracked Road Traffic Management Corporation across 92 total reviews. How is the TrustIndex calculated? →
Recent reviews (15)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jun 2023
Complete lack of response and catch-22 situation regarding lost vehicle license discs
URGENT ESCALATION: Complete lack of response and catch-22 situation regarding lost vehicle license discs (Online renewal 28 September, Expiry 31 October) To: *** Good day, I am writing this follow-up email out of sheer frustration and desperation because I have still not received ANY reply to my previous emails requesting urgent assistance with my lost vehicle license discs. The renewal was done online on 28 September and expired on 31 October, but SKYNET never delivered the discs. When querying with SKYNET, I was informed that the licenses were returned to the RTMC. Out of desperation, I visited my local traffic department to request a duplicate license disc in order to be legal on the road, but they categorically stated that they are NOT permitted to assist me since I renewed the disc online. I am now in a catch-22 situation with expired license discs and no way of getting hold of the RTMC to reissue or return the license discs that I purchased in September. I have also tried calling the RTMC helpline several times, but I never get through after waiting for 45+ minutes, only to be cut off. I request that this issue be urgently escalated and resolved ASAP. For your reference, here is my previous email that has gone completely unanswered: --- Sent: Monday, 02 November 2026 17:21 To: *** Subject: LOST Vehicle Licenses discs Good day, I would like to request the reprinting of my vehicle license discs for the following two vehicles, since I purchased the licenses online and SKYNET has not bothered delivering to me. When querying them they said that the licenses have been returned to RTMC. Kindly refer to the attached receipt of proof of payment for my 2 vehicles as the original discs have unfortunately been lost: - *** - *** My delivery address is 17 *** Western Cape, I have approached my local licensing authority for assistance for a reprint but was advised that they are unable to assist and that I need to submit an online request for replacement discs. I would therefore like to request that the replacement license discs for both vehicles be processed. Please advise if any supporting documentation or further information is required from my side to complete the process. Thank you for your assistance. --- Please give this your immediate attention..
1 reviews | Active since Jun 2023
Complete lack of response and catch-22 situation regarding lost vehicle license discs
URGENT ESCALATION: Complete lack of response and catch-22 situation regarding lost vehicle license discs (Online renewal 28 September, Expiry 31 October) To: *** Good day, I am writing this follow-up email out of sheer frustration and desperation because I have still not received ANY reply to my previous emails requesting urgent assistance with my lost vehicle license discs. The renewal was done online on 28 September and expired on 31 October, but SKYNET never delivered the discs. When querying with SKYNET, I was informed that the licenses were returned to the RTMC. Out of desperation, I visited my local traffic department to request a duplicate license disc in order to be legal on the road, but they categorically stated that they are NOT permitted to assist me since I renewed the disc online. I am now in a catch-22 situation with expired license discs and no way of getting hold of the RTMC to reissue or return the license discs that I purchased in September. I have also tried calling the RTMC helpline several times, but I never get through after waiting for 45+ minutes, only to be cut off. I request that this issue be urgently escalated and resolved ASAP. For your reference, here is my previous email that has gone completely unanswered: --- Sent: Monday, 02 November 2026 17:21 To: *** Subject: LOST Vehicle Licenses discs Good day, I would like to request the reprinting of my vehicle license discs for the following two vehicles, since I purchased the licenses online and SKYNET has not bothered delivering to me. When querying them they said that the licenses have been returned to RTMC. Kindly refer to the attached receipt of proof of payment for my 2 vehicles as the original discs have unfortunately been lost: - *** - *** My delivery address is 17 *** Western Cape, I have approached my local licensing authority for assistance for a reprint but was advised that they are unable to assist and that I need to submit an online request for replacement discs. I would therefore like to request that the replacement license discs for both vehicles be processed. Please advise if any supporting documentation or further information is required from my side to complete the process. Thank you for your assistance. --- Please give this your immediate attention..
1 reviews | Active since Jun 2020
Outstanding Client Services
Outstanding client services received at RTMC Centurion Akkerboom Street - GREAT JOB! I would like to express my sincere appreciation for the outstanding service I received. From the moment I arrived, the staff were professional, welcoming, and extremely helpful. They handled my query efficiently, provided clear guidance throughout the process, and demonstrated a high level of patience and respect. Thank you.
1 reviews | Active since Jun 2020
Outstanding Client Services
Outstanding client services received at RTMC Centurion Akkerboom Street - GREAT JOB! I would like to express my sincere appreciation for the outstanding service I received. From the moment I arrived, the staff were professional, welcoming, and extremely helpful. They handled my query efficiently, provided clear guidance throughout the process, and demonstrated a high level of patience and respect. Thank you.
1 reviews | Active since Jul 2020
Mr.
Does not respond to mails or takes about an hour to answer phone calls I did not receive my disks with the delivery however they say that I should go to my local traffic authority to print them after I have resolved the problem. The local authority does not want to print the disks even if they have been paid, they claim that natis is a private company and not part of their system. Currently I am without my license disks and without a way to get them. Try to avoid buying your licenses from them.
1 reviews | Active since Jul 2020
Mr.
Does not respond to mails or takes about an hour to answer phone calls I did not receive my disks with the delivery however they say that I should go to my local traffic authority to print them after I have resolved the problem. The local authority does not want to print the disks even if they have been paid, they claim that natis is a private company and not part of their system. Currently I am without my license disks and without a way to get them. Try to avoid buying your licenses from them.
1 reviews | Active since Dec 2011
Lack of a response
I had finger prints taken at Meyerton Licensing Department and they claim not to be using the machine anymore and I must contact RTMC to get the prints for a PDP license. I've emailed and sent sms without even getting an acknowledgement, it's a complete disrespect for the public with this attitude. I've sent ID number as requested. Nothing and I've paid for these finger prints at FNB Meyerton. Without finger prints I can't get the PDP license.
1 reviews | Active since Dec 2011
Lack of a response
I had finger prints taken at Meyerton Licensing Department and they claim not to be using the machine anymore and I must contact RTMC to get the prints for a PDP license. I've emailed and sent sms without even getting an acknowledgement, it's a complete disrespect for the public with this attitude. I've sent ID number as requested. Nothing and I've paid for these finger prints at FNB Meyerton. Without finger prints I can't get the PDP license.
1 reviews | Active since Sept 2018
LICENCE DISK EXPIRED AND NOT DELIVERED AS PER TARCKING DAY!
I would like to express my dissapointment in which I find myself spending time having to write this message as I received a message from skynet with tracking number mentioning the package has left for delivery on 1July but instead there was a white bakkie outside that did not even press the intercom or call my number to inform me they were outside with y car renewal disk from RTMC. I am also going to complain via hello peter and RTMC as well to let them know their outsourced courier company is disappointing them as they do not deliver on time. I also called this morning and spoke to a person by the name of Bridgette who assured me they spoke to the driver and he will deliver at 2pm as I spoke to her in the morning. In the mean time I am driving with an expired disk. Ref ***
1 reviews | Active since Sept 2018
LICENCE DISK EXPIRED AND NOT DELIVERED AS PER TARCKING DAY!
I would like to express my dissapointment in which I find myself spending time having to write this message as I received a message from skynet with tracking number mentioning the package has left for delivery on 1July but instead there was a white bakkie outside that did not even press the intercom or call my number to inform me they were outside with y car renewal disk from RTMC. I am also going to complain via hello peter and RTMC as well to let them know their outsourced courier company is disappointing them as they do not deliver on time. I also called this morning and spoke to a person by the name of Bridgette who assured me they spoke to the driver and he will deliver at 2pm as I spoke to her in the morning. In the mean time I am driving with an expired disk. Ref ***
1 reviews | Active since Jul 2023
Non existent service
App**** for my vehicle disc renewal online 22 days ago....still nothing receveied and they "strive to deliver within 3-5 working days". No use in trying to phone them as you end up in a que with a waiting time of 47 minutes...
1 reviews | Active since Jul 2023
Non existent service
App**** for my vehicle disc renewal online 22 days ago....still nothing receveied and they "strive to deliver within 3-5 working days". No use in trying to phone them as you end up in a que with a waiting time of 47 minutes...
1 reviews | Active since Feb 2018
Terrible service
What is the point of having a call centre when you cut me off when i get to the 1st in the queue? Then i call back and press '1' and get cut off again and again. What's the use in having an email address if you NEVER answer them? Absolutely useless. But world class at fining us!
1 reviews | Active since Feb 2018
Terrible service
What is the point of having a call centre when you cut me off when i get to the 1st in the queue? Then i call back and press '1' and get cut off again and again. What's the use in having an email address if you NEVER answer them? Absolutely useless. But world class at fining us!
1 reviews | Active since Jul 2025
Poor Communication, No Follow Through
I realised I had been double charged for a license renewal and delivery, R650 about a week after the transaction - mid April. After a month I have had multiple calls and sent multiple emails. My emails have all been ignored and when I speak to the call centre support team they say they have escalated it, but there is no communication or follow through from the support agent. I have been dealing with Cathrin Mabala and on two occasions I asked her to send an email or keep me updated over the past two weeks and still no response. Nearly 6 weeks later nothing has been resolved, no communication received and no money refunded. They are supposed to be online support, but no actual support been given.
1 reviews | Active since Jul 2025
Poor Communication, No Follow Through
I realised I had been double charged for a license renewal and delivery, R650 about a week after the transaction - mid April. After a month I have had multiple calls and sent multiple emails. My emails have all been ignored and when I speak to the call centre support team they say they have escalated it, but there is no communication or follow through from the support agent. I have been dealing with Cathrin Mabala and on two occasions I asked her to send an email or keep me updated over the past two weeks and still no response. Nearly 6 weeks later nothing has been resolved, no communication received and no money refunded. They are supposed to be online support, but no actual support been given.