Complete lack of response and catch-22 situation regarding lost vehicle license discs

URGENT ESCALATION: Complete lack of response and catch-22 situation regarding lost vehicle license discs (Online renewal 28 September, Expiry 31 October)

To: ***

Good day,

I am writing this follow-up email out of sheer frustration and desperation because I have still not received ANY reply to my previous emails requesting urgent assistance with my lost vehicle license discs.

The renewal was done online on 28 September and expired on 31 October, but SKYNET never delivered the discs. When querying with SKYNET, I was informed that the licenses were returned to the RTMC.

Out of desperation, I visited my local traffic department to request a duplicate license disc in order to be legal on the road, but they categorically stated that they are NOT permitted to assist me since I renewed the disc online. I am now in a catch-22 situation with expired license discs and no way of getting hold of the RTMC to reissue or return the license discs that I purchased in September.

I have also tried calling the RTMC helpline several times, but I never get through after waiting for 45+ minutes, only to be cut off.

I request that this issue be urgently escalated and resolved ASAP.

For your reference, here is my previous email that has gone completely unanswered:

--- Sent: Monday, 02 November 2026 17:21 To: *** Subject: LOST Vehicle Licenses discs

Good day, I would like to request the reprinting of my vehicle license discs for the following two vehicles, since I purchased the licenses online and SKYNET has not bothered delivering to me. When querying them they said that the licenses have been returned to RTMC. Kindly refer to the attached receipt of proof of payment for my 2 vehicles as the original discs have unfortunately been lost: - *** - *** My delivery address is 17 *** Western Cape, I have approached my local licensing authority for assistance for a reprint but was advised that they are unable to assist and that I need to submit an online request for replacement discs. I would therefore like to request that the replacement license discs for both vehicles be processed. Please advise if any supporting documentation or further information is required from my side to complete the process. Thank you for your assistance. ---

Please give this your immediate attention..