Based on recent customer reviews, FNB (First National Bank) is facing sustained criticism across almost every service dimension. Customers consistently report frozen accounts, unresolved fraud investigations and disputed fees that remain outstanding for months. Staff & Branch Experience (2.1) is the only theme where meaningful praise emerges, driven by named consultants. Transactions & Dispute Resolution (0.8), Digital Banking & Security (0.9) and Customer Service & Communication (0.9) all reflect deep, recurring service failures.
Top Strengths:
- •Staff & Branch Experience: In branch service is the clearest bright spot. Customers name individual consultants who show patience, empathy and product knowledge, particularly with elderly clients and estate matters. Praise remains inconsistent though, with other branches criticised for long waits and staff who redirect clients to call centres.
Replied to 99% of negative reviews
Reply time on negative reviews: 5h 22m
TrustIndex
3.2
Ranking
#6
in Banking
Reply Time
5h 33m
NPS Score
-61
Recommended: Unlikely
Replied to 99% of negative reviews
Reply time on negative reviews: 5h 22m
Nov '25 - Oct '26
Frequently Asked Questions About FNB (First National Bank)
What do customers say about FNB (First National Bank)?
Based on recent customer reviews, FNB (First National Bank) is facing sustained criticism across almost every service dimension. Customers consistently report frozen accounts, unresolved fraud investigations and disputed fees that remain outstanding for months. Staff & Branch Experience (2.1) is the only theme where meaningful praise emerges, driven by named consultants. Transactions & Dispute Resolution (0.8), Digital Banking & Security (0.9) and Customer Service & Communication (0.9) all reflect deep, recurring service failures.
What is FNB (First National Bank)'s biggest strength?
FNB (First National Bank)'s biggest strength, according to Hellopeter's AI analysis, is Staff & Branch Experience. In branch service is the clearest bright spot. Customers name individual consultants who show patience, empathy and product knowledge, particularly with elderly clients and estate matters. Praise remains inconsistent though, with other branches criticised for long waits and staff who redirect clients to call centres.
What are the most common complaints about FNB (First National Bank)?
The most common complaint about FNB (First National Bank), based on Hellopeter's AI analysis of recent customer reviews, is Customer Service & Communication. A recurring theme is complaints being marked resolved and closed without any contact or outcome. Customers describe being handed between multiple Secure Chat agents, promised callbacks that never materialise, and unanswered emails, with many escalating to the Ombudsman simply to be heard.
How does FNB (First National Bank) compare to other Banking companies?
FNB (First National Bank) scores 1.1 out of 5 on Hellopeter's AI analysis of service quality in Banking, compared to the Banking industry average of 1.3. Their strongest theme is Branch Experience (2.1); their weakest is Transactions (0.8). The top AI-rated Banking business on Hellopeter is GoTyme Bank | Formerly TymeBank (3.1). How is the AI Score calculated? →
Is FNB (First National Bank) trustworthy?
FNB (First National Bank) has a TrustIndex of 3.2 out of 10 on Hellopeter, based on 6,431 reviews in the last 12 months. They reply to 99% of negative reviews, typically within 5 hours 22 min. Hellopeter has tracked FNB (First National Bank) across 108,044 total reviews. How is the TrustIndex calculated? →
Recent reviews (6,431)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since May 2018
Fnb - no support, just being redirected all the time
Fnb agents across departments do not know who to forward relevant issues to (on app secure chat) .this wastes the customers time. Yesterday this happened to me while querying my global account (which is did for ebucks points but was told yesterday that its only certain currencies, but couldnt tell me basic fees associated for moving funds ???) My chat was ended abruptly after bring directed 3 times across 3 departments. I have all the screenshots if needed . Also, your ebucks points does not update frequent enough - how would someone know if theyre on the right tier before its too late? Come on fnb, step up .
1 reviews | Active since May 2018
Fnb - no support, just being redirected all the time
Fnb agents across departments do not know who to forward relevant issues to (on app secure chat) .this wastes the customers time. Yesterday this happened to me while querying my global account (which is did for ebucks points but was told yesterday that its only certain currencies, but couldnt tell me basic fees associated for moving funds ???) My chat was ended abruptly after bring directed 3 times across 3 departments. I have all the screenshots if needed . Also, your ebucks points does not update frequent enough - how would someone know if theyre on the right tier before its too late? Come on fnb, step up .
1 reviews | Active since Nov 2013
Useless service
Wake up and FNB has blocked my account. They didn't give a warning or anything they just blocked my bank account. Upon enquiries they tell me about misconduct yet this is a regular account what is misconduct only they know. No notification that my account will be blocked get paid today can't use my account
1 reviews | Active since Nov 2013
Useless service
Wake up and FNB has blocked my account. They didn't give a warning or anything they just blocked my bank account. Upon enquiries they tell me about misconduct yet this is a regular account what is misconduct only they know. No notification that my account will be blocked get paid today can't use my account
1 reviews | Active since Jun 2022
FNB Restriction without prior communication
It's my Mother's payday today her account is blocked due to Misconduct (having overdrawn from the account guess what she has been experiencing financial strain on the side newly diagnosed CVA(Stroke) how is she gonna be when I tell her the account is blocked and all that . No email or calls made prior to the restriction no FNB you can do better please intervene and rectify this or the old lady will succumbed to death ..
1 reviews | Active since Jun 2022
FNB Restriction without prior communication
It's my Mother's payday today her account is blocked due to Misconduct (having overdrawn from the account guess what she has been experiencing financial strain on the side newly diagnosed CVA(Stroke) how is she gonna be when I tell her the account is blocked and all that . No email or calls made prior to the restriction no FNB you can do better please intervene and rectify this or the old lady will succumbed to death ..
1 reviews | Active since Oct 2018
careful ChatGpt and other transaction is this due to the data leak?????
ChatGPT transaction on my bank. I have a free version. I contacted the fnb message, no help, they keep referring me to ***** = cancel all your cards and pay for new ones. Today I noticed a transaction on my messages, it was 0.00 however I did not make that purchase, ok so FNB what is going on????? You leaked our information, so now we must cancel all cards pay for new ones and start over with our banking hu??????????? Gatvol of your nonsense, we spend a fortune.
1 reviews | Active since Oct 2018
careful ChatGpt and other transaction is this due to the data leak?????
ChatGPT transaction on my bank. I have a free version. I contacted the fnb message, no help, they keep referring me to ***** = cancel all your cards and pay for new ones. Today I noticed a transaction on my messages, it was 0.00 however I did not make that purchase, ok so FNB what is going on????? You leaked our information, so now we must cancel all cards pay for new ones and start over with our banking hu??????????? Gatvol of your nonsense, we spend a fortune.
1 reviews | Active since May 2016
Terrible
FNB connect is a nonsense network i have reported my lost phone and asked them to block it i haven't received *** number its been three days now since I asked them to block my phone.I wouldn't recommend this to anyone.
1 reviews | Active since May 2016
Terrible
FNB connect is a nonsense network i have reported my lost phone and asked them to block it i haven't received *** number its been three days now since I asked them to block my phone.I wouldn't recommend this to anyone.
1 reviews | Active since Jul 2019
Im so heartbroken 💔
I write tis with a broken heart 💔 I've been paying fnb life cover for years and now I've lost my job that cover that I was paying has lapsed after it was now 1,2 million and I told them im no longer working and I have a loan and a home loan with them but they keep on putting interest while they took my hard earned money.
1 reviews | Active since Jul 2019
Im so heartbroken 💔
I write tis with a broken heart 💔 I've been paying fnb life cover for years and now I've lost my job that cover that I was paying has lapsed after it was now 1,2 million and I told them im no longer working and I have a loan and a home loan with them but they keep on putting interest while they took my hard earned money.