Fnb - no support, just being redirected all the time

Fnb agents across departments do not know who to forward relevant issues to (on app secure chat) .this wastes the customers time.

Yesterday this happened to me while querying my global account (which is did for ebucks points but was told yesterday that its only certain currencies, but couldnt tell me basic fees associated for moving funds ???) My chat was ended abruptly after bring directed 3 times across 3 departments. I have all the screenshots if needed .

Also, your ebucks points does not update frequent enough - how would someone know if theyre on the right tier before its too late? Come on fnb, step up .