Based on recent customer reviews, Restonic is drawing consistent criticism over mattress durability and warranty handling. Buyers from Sleepmasters, OK Furniture, Lewis, Bradlows and HomeChoice report sagging, body impressions, exposed springs and noisy bases within months of purchase, often leading to back and neck pain. Complaints commonly stall after photos and videos are requested, with claims declined for stains or a 4cm sag rule, or replacement offered only if customers pay a large share. One shopper praised consultant Stacia for finally authorising a credit and refund.
Replied to 72% of negative reviews
Reply time on negative reviews: 366h 22m
TrustIndex
2.1
Â
Ranking
#12
in Furniture & Home
Reply Time
354h 10m
Â
NPS Score
-96
Recommended: Unlikely
Replied to 72% of negative reviews
Reply time on negative reviews: 366h 22m
Nov '25 - Oct '26
Frequently Asked Questions About Restonic
What do customers say about Restonic?
Based on recent customer reviews, Restonic is drawing consistent criticism over mattress durability and warranty handling. Buyers from Sleepmasters, OK Furniture, Lewis, Bradlows and HomeChoice report sagging, body impressions, exposed springs and noisy bases within months of purchase, often leading to back and neck pain. Complaints commonly stall after photos and videos are requested, with claims declined for stains or a 4cm sag rule, or replacement offered only if customers pay a large share. One shopper praised consultant Stacia for finally authorising a credit and refund.
Is Restonic trustworthy?
Restonic has a TrustIndex of 2.1 out of 10 on Hellopeter, based on 40 reviews in the last 12 months. They reply to 72% of negative reviews, typically within 366 hours 22 min. Hellopeter has tracked Restonic across 371 total reviews. How is the TrustIndex calculated? →
Recent reviews (40)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Oct 2025
Horrible experience
# Russells and Restonic: Faulty Bed, Poor After-Sales Service and Unacceptable Lack of Communication I am extremely disappointed and frustrated with the treatment I have received from both Russells and Restonic regarding a faulty bed purchased from Russells in April 2026. After only a few months of use, the bed began making excessive squeaking noises. Concerned about the quality and durability of the product, I contacted Russells to report the problem and request an exchange. Russells responded by requesting proof of purchase and my delivery address, which I provided as requested. However, despite cooperating with the company's requirements, I have received no meaningful feedback regarding the resolution of my complaint. I have been left waiting without a clear explanation, an indication of the next steps, or confirmation of when my issue will be addressed. In an attempt to get the matter resolved, I also contacted a Restonic agent and provided videos demonstrating the problem with the bed. I expected the matter to be taken seriously and investigated by the manufacturer or its representative. Instead, the agent has failed to respond to me for approximately two weeks. I find this behaviour particularly disappointing. I took the time to record and submit videos to demonstrate the defect, yet I have been met with silence. It is unacceptable to ignore a customer who is actively trying to provide evidence and cooperate in resolving a product complaint. What makes this experience even more frustrating is that neither party has provided me with a satisfactory resolution. Russells has failed to communicate meaningfully after requesting my documentation, while the Restonic agent has failed to respond after receiving the videos. As a customer, I should not have to chase both the retailer and the manufacturer's representative simply to have a potential product defect investigated. I purchased this bed in good faith, expecting a product of satisfactory quality and durability. Instead, I have been left with a bed that makes excessive noise during use, an unresolved complaint, and an extremely disappointing after-sales experience. Both companies should understand that customer service does not end once a sale has been completed. When a customer reports a potential defect, the appropriate response is to investigate the issue, communicate clearly and work towards a reasonable resolution. Ignoring correspondence is not an acceptable way to handle a complaint. I am raising this matter publicly because my attempts to resolve it through the appropriate channels
1 reviews | Active since Oct 2025
Horrible experience
# Russells and Restonic: Faulty Bed, Poor After-Sales Service and Unacceptable Lack of Communication I am extremely disappointed and frustrated with the treatment I have received from both Russells and Restonic regarding a faulty bed purchased from Russells in April 2026. After only a few months of use, the bed began making excessive squeaking noises. Concerned about the quality and durability of the product, I contacted Russells to report the problem and request an exchange. Russells responded by requesting proof of purchase and my delivery address, which I provided as requested. However, despite cooperating with the company's requirements, I have received no meaningful feedback regarding the resolution of my complaint. I have been left waiting without a clear explanation, an indication of the next steps, or confirmation of when my issue will be addressed. In an attempt to get the matter resolved, I also contacted a Restonic agent and provided videos demonstrating the problem with the bed. I expected the matter to be taken seriously and investigated by the manufacturer or its representative. Instead, the agent has failed to respond to me for approximately two weeks. I find this behaviour particularly disappointing. I took the time to record and submit videos to demonstrate the defect, yet I have been met with silence. It is unacceptable to ignore a customer who is actively trying to provide evidence and cooperate in resolving a product complaint. What makes this experience even more frustrating is that neither party has provided me with a satisfactory resolution. Russells has failed to communicate meaningfully after requesting my documentation, while the Restonic agent has failed to respond after receiving the videos. As a customer, I should not have to chase both the retailer and the manufacturer's representative simply to have a potential product defect investigated. I purchased this bed in good faith, expecting a product of satisfactory quality and durability. Instead, I have been left with a bed that makes excessive noise during use, an unresolved complaint, and an extremely disappointing after-sales experience. Both companies should understand that customer service does not end once a sale has been completed. When a customer reports a potential defect, the appropriate response is to investigate the issue, communicate clearly and work towards a reasonable resolution. Ignoring correspondence is not an acceptable way to handle a complaint. I am raising this matter publicly because my attempts to resolve it through the appropriate channels
1 reviews | Active since May 2024
Restonic bad quality matrass
I am lodging this complaint on behalf of my mother, who purchased a Restonic bed from OK Furniture in December 2024 in Port Sheptone .The bed comes with a five-year warranty, yet it has already have problems . The bed is no longer straight and level as it was when it was new.My mother can now feel the springs pressing against her body when she sleeps. This has made the bed extremely uncomfortable and has affected her ability to get a proper night's rest. My mother is 60 years old and is still working. After a long day at work, she deserves to come home to a comfortable bed that provides adequate support. It is deeply disappointing that a bed purchased with the expectation of quality to receive this treatment. My mother has already lodged a complaint with Restonic , but she was informed that the bed must have a visible hole before her complaint can be considered. We find this response unacceptable and disrespectful.Must a customer wait until a mattress develops an actual hole before a complaint about its quality and to be taken seriously? The fact that the springs can be felt through the mattress and that the mattress is loosing its shape .They also asked her to take pictures of the springs.How ?when the springs are in the mattress ? The purpose of a warranty is to give customers confidence that they are protected should qualifying product defects arise within the specified period and the bed is still under warranty. We would like to understand why a visible hole is being treated as a requirement for assistance when the mattress is no longer providing the comfort and support expected of it. We are requesting that OK Furniture and Restonic take this matter seriously, arrange a proper inspection of the bed, and provide a fair resolution in accordance with the applicable warranty terms. We would appreciate a written response explaining how this matter will be resolved. My mother paid for a product that she reasonably expected to last, and she should not have to endure an uncomfortable sleeping experience while being turned away because the mattress does not have a visible hole. We look forward to a satisfactory response and resolution from OK Furniture and Restonic.
1 reviews | Active since May 2024
Restonic bad quality matrass
I am lodging this complaint on behalf of my mother, who purchased a Restonic bed from OK Furniture in December 2024 in Port Sheptone .The bed comes with a five-year warranty, yet it has already have problems . The bed is no longer straight and level as it was when it was new.My mother can now feel the springs pressing against her body when she sleeps. This has made the bed extremely uncomfortable and has affected her ability to get a proper night's rest. My mother is 60 years old and is still working. After a long day at work, she deserves to come home to a comfortable bed that provides adequate support. It is deeply disappointing that a bed purchased with the expectation of quality to receive this treatment. My mother has already lodged a complaint with Restonic , but she was informed that the bed must have a visible hole before her complaint can be considered. We find this response unacceptable and disrespectful.Must a customer wait until a mattress develops an actual hole before a complaint about its quality and to be taken seriously? The fact that the springs can be felt through the mattress and that the mattress is loosing its shape .They also asked her to take pictures of the springs.How ?when the springs are in the mattress ? The purpose of a warranty is to give customers confidence that they are protected should qualifying product defects arise within the specified period and the bed is still under warranty. We would like to understand why a visible hole is being treated as a requirement for assistance when the mattress is no longer providing the comfort and support expected of it. We are requesting that OK Furniture and Restonic take this matter seriously, arrange a proper inspection of the bed, and provide a fair resolution in accordance with the applicable warranty terms. We would appreciate a written response explaining how this matter will be resolved. My mother paid for a product that she reasonably expected to last, and she should not have to endure an uncomfortable sleeping experience while being turned away because the mattress does not have a visible hole. We look forward to a satisfactory response and resolution from OK Furniture and Restonic.
1 reviews | Active since Oct 2026
Unhappy with my purchase
I bought a Restonic queen bed last year nov but started using it on the 31 of Dec,it is soooo uncomfertable and lost it shape and makes noise,i went back at Sleemasters where i bought it they took my details they sent me a whatsapp wanting pictures i gave them there was no response😡😡😡😡😡
1 reviews | Active since Oct 2026
Unhappy with my purchase
I bought a Restonic queen bed last year nov but started using it on the 31 of Dec,it is soooo uncomfertable and lost it shape and makes noise,i went back at Sleemasters where i bought it they took my details they sent me a whatsapp wanting pictures i gave them there was no response😡😡😡😡😡
1 reviews | Active since Jan 2016
Restonic Saggy Bed Sets
I'm so disappointed there's a guy by the name of Matshobane from Restonic I sent a complaint with regards to my base set that is only 11 months the base is making squeaky sounds the mattress is sagging I have sent queries upon queries I got a response that I must pay R663 to get a new mattress whereas I have 25 year warranty service on this mattress when I went to the store they approved getting a new base I'm awaiting for the response when they will deliver their service is pathetic. I will never buy their brand ever again.
1 reviews | Active since Jan 2016
Restonic Saggy Bed Sets
I'm so disappointed there's a guy by the name of Matshobane from Restonic I sent a complaint with regards to my base set that is only 11 months the base is making squeaky sounds the mattress is sagging I have sent queries upon queries I got a response that I must pay R663 to get a new mattress whereas I have 25 year warranty service on this mattress when I went to the store they approved getting a new base I'm awaiting for the response when they will deliver their service is pathetic. I will never buy their brand ever again.
1 reviews | Active since Oct 2026
Uncomfortable and painful
I bought a Restonic Natures Rest bed at OK Furniture this bed is very uncomfortable, the sides are laying in and the middle is a knob looks like a hill. I have back problems and in the morning when i wake up from this bed i have to drink pain meds to clam my back and body pains. I purchased this bed in less than 5 months. I did contact the store but they keep on saying that they are waiting for Restonic to replay them, Restonic does not answer or assistance. I do not want a credit i want a return and a refund.
1 reviews | Active since Oct 2026
Uncomfortable and painful
I bought a Restonic Natures Rest bed at OK Furniture this bed is very uncomfortable, the sides are laying in and the middle is a knob looks like a hill. I have back problems and in the morning when i wake up from this bed i have to drink pain meds to clam my back and body pains. I purchased this bed in less than 5 months. I did contact the store but they keep on saying that they are waiting for Restonic to replay them, Restonic does not answer or assistance. I do not want a credit i want a return and a refund.
1 reviews | Active since Sept 2021
Restonic Sa beds are not worth it
I bought a bed from bradlows pietermaritzburg . A restonic ballito and i had the matress twice changed because it keeps sagging. Now that its sagging for the third time. Restonic SA doesnt respond. Sent them pictures and a video of it and nothing happening.
1 reviews | Active since Sept 2021
Restonic Sa beds are not worth it
I bought a bed from bradlows pietermaritzburg . A restonic ballito and i had the matress twice changed because it keeps sagging. Now that its sagging for the third time. Restonic SA doesnt respond. Sent them pictures and a video of it and nothing happening.
1 reviews | Active since Jul 2012
Dissatisfaction on the quality of the bed
Bad customer service without proper investigation on the bed I bought
1 reviews | Active since Jul 2012
Dissatisfaction on the quality of the bed
Bad customer service without proper investigation on the bed I bought
1 reviews | Active since Jul 2020
Extremely disappointed with Restonic and Sleepmaster Protea Glen.
I purchased a Restonic bed from Sleepmaster Protea Glen in May 2024, expecting a quality bed that would last for years. Unfortunately, by January 2025, less than a year after purchasing it, the bed had already developed serious problems, with wires/springs popping out and making it extremely uncomfortable and difficult to sleep on. I continued using it because this was my first time purchasing a bed and I honestly did not know that I could report the problem. Eventually the condition became so bad that I started experiencing severe back pain and had to attend physiotherapy. By April 2026, I could no longer use the bed at all.What is even more disappointing is that after finally contacting the store to report the problem, I was told that I would have to pay 70% of the price. How is it reasonable for a customer to pay thousands of rands towards a replacement for a bed that became defective within such a short period? I mean I purchased this bed in good faith, expecting a durable product. I am extremely disappointed with both the quality of the bed and the proposed solution. A bed should not become unusable after less than two years. I really hope Restonic and Sleepmaster will reconsider how they are handling this matter and take responsibility for a product that has clearly not met reasonable expectations of quality and durability. I would not recommend purchasing a Restonic bed based on my experience.
1 reviews | Active since Jul 2020
Extremely disappointed with Restonic and Sleepmaster Protea Glen.
I purchased a Restonic bed from Sleepmaster Protea Glen in May 2024, expecting a quality bed that would last for years. Unfortunately, by January 2025, less than a year after purchasing it, the bed had already developed serious problems, with wires/springs popping out and making it extremely uncomfortable and difficult to sleep on. I continued using it because this was my first time purchasing a bed and I honestly did not know that I could report the problem. Eventually the condition became so bad that I started experiencing severe back pain and had to attend physiotherapy. By April 2026, I could no longer use the bed at all.What is even more disappointing is that after finally contacting the store to report the problem, I was told that I would have to pay 70% of the price. How is it reasonable for a customer to pay thousands of rands towards a replacement for a bed that became defective within such a short period? I mean I purchased this bed in good faith, expecting a durable product. I am extremely disappointed with both the quality of the bed and the proposed solution. A bed should not become unusable after less than two years. I really hope Restonic and Sleepmaster will reconsider how they are handling this matter and take responsibility for a product that has clearly not met reasonable expectations of quality and durability. I would not recommend purchasing a Restonic bed based on my experience.