Based on recent customer reviews, Rentokil Initial is drawing consistent criticism from South African households and businesses. Customers describe missed pest control appointments, unanswered emails, and account managers who never call back. Repeat complaints centre on cancellation difficulties, debit orders deducted after notice, and contract exit fees. Several report ineffective cockroach, termite, and bedbug treatments with promised follow-ups that never happen. Damage claims and an accident report remain unresolved for months. Apologies and escalation promises are frequent, but tangible resolution is rarely delivered.
Replied to 93% of negative reviews
Reply time on negative reviews: 6h 16m
TrustIndex
2.6
Ranking
#2
in Cleaning
Reply Time
6h 16m
NPS Score
-63
Recommended: Unlikely
Replied to 93% of negative reviews
Reply time on negative reviews: 6h 16m
Nov '25 - Oct '26
Frequently Asked Questions About Rentokil Initial
What do customers say about Rentokil Initial?
Based on recent customer reviews, Rentokil Initial is drawing consistent criticism from South African households and businesses. Customers describe missed pest control appointments, unanswered emails, and account managers who never call back. Repeat complaints centre on cancellation difficulties, debit orders deducted after notice, and contract exit fees. Several report ineffective cockroach, termite, and bedbug treatments with promised follow-ups that never happen. Damage claims and an accident report remain unresolved for months. Apologies and escalation promises are frequent, but tangible resolution is rarely delivered.
Is Rentokil Initial trustworthy?
Rentokil Initial has a TrustIndex of 2.6 out of 10 on Hellopeter, based on 15 reviews in the last 12 months. They reply to 93% of negative reviews, typically within 6 hours 16 min. Hellopeter has tracked Rentokil Initial across 131 total reviews. How is the TrustIndex calculated? →
Recent reviews (15)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Sept 2024
Complaint Regarding Poor Service and Delayed Quotation
Good morning, I would like to formally express my disappointment with the service I received from Mr ****ord Mashele on 14 September 2026. I requested a quotation for a tender that was due on 15 September 2026. Before proceeding, I specifically confirmed with Mr Mashele whether he would be able to provide the quotation, and he assured me that I would receive it later that same evening. Unfortunately, despite making several follow-up calls, I did not receive the quotation as promised. I find this level of service extremely disappointing and unprofessional. Customers should not be given commitments that cannot be honoured, especially when important deadlines are involved. Fortunately, I contacted your office again and requested assistance from another representative. I would like to express my sincere appreciation to Ms Priscilla Madondo, whose assistance enabled me to obtain the quotation in time and avoid missing the tender deadline. I kindly request that this matter be addressed, as such service can negatively affect customers and their business opportunities. I look forward to your response.
1 reviews | Active since Sept 2024
Complaint Regarding Poor Service and Delayed Quotation
Good morning, I would like to formally express my disappointment with the service I received from Mr ****ord Mashele on 14 September 2026. I requested a quotation for a tender that was due on 15 September 2026. Before proceeding, I specifically confirmed with Mr Mashele whether he would be able to provide the quotation, and he assured me that I would receive it later that same evening. Unfortunately, despite making several follow-up calls, I did not receive the quotation as promised. I find this level of service extremely disappointing and unprofessional. Customers should not be given commitments that cannot be honoured, especially when important deadlines are involved. Fortunately, I contacted your office again and requested assistance from another representative. I would like to express my sincere appreciation to Ms Priscilla Madondo, whose assistance enabled me to obtain the quotation in time and avoid missing the tender deadline. I kindly request that this matter be addressed, as such service can negatively affect customers and their business opportunities. I look forward to your response.
1 reviews | Active since Aug 2026
PLAYING THE LONG TEDIOUS GAME FOR PROFIT
Our non-profit organisation is running into financial difficulty. On 2 June 2026 I requested cancellation or reduction of our monthly hygiene services. Despite numerous follow-up emails sent to multiple individuals, 3 months later and still no resolution. After 20 years of being a client, clearly they just don't care and choose to milk a charity organisation that look after poor elderly and disabled people because they are filled with greed.
1 reviews | Active since Aug 2026
PLAYING THE LONG TEDIOUS GAME FOR PROFIT
Our non-profit organisation is running into financial difficulty. On 2 June 2026 I requested cancellation or reduction of our monthly hygiene services. Despite numerous follow-up emails sent to multiple individuals, 3 months later and still no resolution. After 20 years of being a client, clearly they just don't care and choose to milk a charity organisation that look after poor elderly and disabled people because they are filled with greed.
1 reviews | Active since Feb 2014
Poor Service and Request for Partial Refund
am extremely dissatisfied with the service I have received from Rentokil Initial. After the initial pest control treatment, I was informed that a follow-up visit should be arranged within the first three months. I duly scheduled a follow-up appointment for 8 June, but no technician arrived, and I received no communication whatsoever regarding the missed appointment. I then rearranged the appointment for 17 June. Once again, I stayed home from work specifically to accommodate the visit, and once again no technician arrived. To make matters worse, I received no phone call, email, or explanation for the failure to attend. This level of service is completely unacceptable. I should not have to contact your company for a third time simply to arrange a follow-up visit that should have taken place weeks ago. Given the repeated missed appointments and the inconvenience caused, I request a partial refund of the amount I paid for the service. I would appreciate a prompt response addressing this complaint and confirming how you intend to resolve the matter.
1 reviews | Active since Feb 2014
Poor Service and Request for Partial Refund
am extremely dissatisfied with the service I have received from Rentokil Initial. After the initial pest control treatment, I was informed that a follow-up visit should be arranged within the first three months. I duly scheduled a follow-up appointment for 8 June, but no technician arrived, and I received no communication whatsoever regarding the missed appointment. I then rearranged the appointment for 17 June. Once again, I stayed home from work specifically to accommodate the visit, and once again no technician arrived. To make matters worse, I received no phone call, email, or explanation for the failure to attend. This level of service is completely unacceptable. I should not have to contact your company for a third time simply to arrange a follow-up visit that should have taken place weeks ago. Given the repeated missed appointments and the inconvenience caused, I request a partial refund of the amount I paid for the service. I would appreciate a prompt response addressing this complaint and confirming how you intend to resolve the matter.
1 reviews | Active since Sept 2009
Very unhappy customer
Paid almost R 2000 for ****roach extermination and we have more than ever. We were supposed to have a follow up that never happened. Tried contacting Ntombi from Rentokil, sent two emails no reply. Terrible service and really not worth the money at all! I would just like to have my problem sorted out.
1 reviews | Active since Sept 2009
Very unhappy customer
Paid almost R 2000 for ****roach extermination and we have more than ever. We were supposed to have a follow up that never happened. Tried contacting Ntombi from Rentokil, sent two emails no reply. Terrible service and really not worth the money at all! I would just like to have my problem sorted out.
1 reviews | Active since Aug 2017
Rentokil ethics are disgusting.
Further to my earlier communication, Rentokil have come back to me to the effect that they do not believe that they are responsible for the R12 000 damage that their negligence caused to my bedside lamp. Their rationale? It was my responsibility to move all furniture in the room to be treated. Ergo, the operative balancing the mattress on its side has no responsibility for the fact that it toppled and destroyed my bedside lamp. Was this responsibility of mine explained prior to the visit? NO, IT WAS NOT. Should the (experienced?) operator be expected to understand the potential implications of his brain-dead approach? YES, HE SHOULD. Further to my earlier review(the details are identica): Rentikil's ball-less avoidance of responsibility took FOUR MONTHS before they tasked a low-level worker ant to break the news to me. NOBODY should allow Rentokil anywhere near their home if they have any concern for the integrity of the contents. DISGUSTING.
1 reviews | Active since Aug 2017
Rentokil ethics are disgusting.
Further to my earlier communication, Rentokil have come back to me to the effect that they do not believe that they are responsible for the R12 000 damage that their negligence caused to my bedside lamp. Their rationale? It was my responsibility to move all furniture in the room to be treated. Ergo, the operative balancing the mattress on its side has no responsibility for the fact that it toppled and destroyed my bedside lamp. Was this responsibility of mine explained prior to the visit? NO, IT WAS NOT. Should the (experienced?) operator be expected to understand the potential implications of his brain-dead approach? YES, HE SHOULD. Further to my earlier review(the details are identica): Rentikil's ball-less avoidance of responsibility took FOUR MONTHS before they tasked a low-level worker ant to break the news to me. NOBODY should allow Rentokil anywhere near their home if they have any concern for the integrity of the contents. DISGUSTING.
1 reviews | Active since Aug 2017
Rentokil owe me R12 000 for damae to my home - won't pay.
Rentokil, in the process of spraying my bedroom for bedbugs, negligently destroyed a very expensive, specialised bedside lamp. I claimed recompense for the cost: R12 000-odd. That was November 2025. Today is March 4 2026: to date nothing from them other than insincere apologies and promises to get back to me "by Monday morning", for example - absolutely nothing.
1 reviews | Active since Aug 2017
Rentokil owe me R12 000 for damae to my home - won't pay.
Rentokil, in the process of spraying my bedroom for bedbugs, negligently destroyed a very expensive, specialised bedside lamp. I claimed recompense for the cost: R12 000-odd. That was November 2025. Today is March 4 2026: to date nothing from them other than insincere apologies and promises to get back to me "by Monday morning", for example - absolutely nothing.
1 reviews | Active since Jun 2018
Poor service from Rentokil
Diagnosed wrong treatment because they no longer treat what was the actual problem in my house. I have never been so disappointed with Rentokil, after paying lots of money, the problem became worse. I will still elaborate on this matter, just waiting for their response after I complained.
1 reviews | Active since Jun 2018
Poor service from Rentokil
Diagnosed wrong treatment because they no longer treat what was the actual problem in my house. I have never been so disappointed with Rentokil, after paying lots of money, the problem became worse. I will still elaborate on this matter, just waiting for their response after I complained.