Complaint Regarding Poor Service and Delayed Quotation

Good morning,

I would like to formally express my disappointment with the service I received from Mr ****ord Mashele on 14 September 2026.

I requested a quotation for a tender that was due on 15 September 2026. Before proceeding, I specifically confirmed with Mr Mashele whether he would be able to provide the quotation, and he assured me that I would receive it later that same evening.

Unfortunately, despite making several follow-up calls, I did not receive the quotation as promised. I find this level of service extremely disappointing and unprofessional. Customers should not be given commitments that cannot be honoured, especially when important deadlines are involved.

Fortunately, I contacted your office again and requested assistance from another representative. I would like to express my sincere appreciation to Ms Priscilla Madondo, whose assistance enabled me to obtain the quotation in time and avoid missing the tender deadline.

I kindly request that this matter be addressed, as such service can negatively affect customers and their business opportunities.

I look forward to your response.