Poor Service and Request for Partial Refund

am extremely dissatisfied with the service I have received from Rentokil Initial.

After the initial pest control treatment, I was informed that a follow-up visit should be arranged within the first three months. I duly scheduled a follow-up appointment for 8 June, but no technician arrived, and I received no communication whatsoever regarding the missed appointment.

I then rearranged the appointment for 17 June. Once again, I stayed home from work specifically to accommodate the visit, and once again no technician arrived. To make matters worse, I received no phone call, email, or explanation for the failure to attend.

This level of service is completely unacceptable. I should not have to contact your company for a third time simply to arrange a follow-up visit that should have taken place weeks ago. Given the repeated missed appointments and the inconvenience caused, I request a partial refund of the amount I paid for the service.

I would appreciate a prompt response addressing this complaint and confirming how you intend to resolve the matter.