Based on recent customer reviews, Renew-it Mount Edgecombe is a collision and panel repair centre defined by its service advisors. Customers consistently name Noelle Pillay, Michelle Harilall and Steffanie for proactive stage by stage updates, driving strong marks in Staff Professionalism & Conduct (4.5) and Communication & Aftercare (4.3). A recurring theme in the minority of unhappy reviews is long turnaround, rework and unanswered follow up calls.
Top Strengths:
- •Staff Professionalism & Conduct: Named advisors dominate the praise. Noelle Pillay is described as patient, bubbly and calming during stressful claims, while Michelle Harilall is called hands on and empathetic. Steffanie, Judall, Monique and Robbie are also singled out for going beyond expectations.
Replied to 100% of negative reviews
Reply time on negative reviews: 57h 52m
TrustIndex
9
Ranking
#21
in Automotive
Reply Time
16h 56m
NPS Score
34
Recommended: Likely
Replied to 100% of negative reviews
Reply time on negative reviews: 57h 52m
Nov '25 - Oct '26
Frequently Asked Questions About Renew-it Mount Edgecombe
What do customers say about Renew-it Mount Edgecombe?
Based on recent customer reviews, Renew-it Mount Edgecombe is a collision and panel repair centre defined by its service advisors. Customers consistently name Noelle Pillay, Michelle Harilall and Steffanie for proactive stage by stage updates, driving strong marks in Staff Professionalism & Conduct (4.5) and Communication & Aftercare (4.3). A recurring theme in the minority of unhappy reviews is long turnaround, rework and unanswered follow up calls.
What is Renew-it Mount Edgecombe's biggest strength?
Renew-it Mount Edgecombe's biggest strength, according to Hellopeter's AI analysis, is Staff Professionalism & Conduct. Named advisors dominate the praise. Noelle Pillay is described as patient, bubbly and calming during stressful claims, while Michelle Harilall is called hands on and empathetic. Steffanie, Judall, Monique and Robbie are also singled out for going beyond expectations.
What are the most common complaints about Renew-it Mount Edgecombe?
The most common complaint about Renew-it Mount Edgecombe, based on Hellopeter's AI analysis of recent customer reviews, is Vehicle Quality & Reliability. Most customers say their car came back looking brand new, yet a persistent minority report paint mismatch, poor polishing, misaligned bumpers, scratched rims and new electrical or locking faults appearing only after the repair was collected.
How does Renew-it Mount Edgecombe compare to other Automotive companies?
Renew-it Mount Edgecombe scores 4.2 out of 5 on Hellopeter's AI analysis of service quality in Automotive, compared to the Automotive industry average of 3. Their strongest theme is Staff Quality (4.5); their weakest is Vehicle Quality (3.9). The top AI-rated Automotive business on Hellopeter is Botha & Deysel Executive Motors (4.7). How is the AI Score calculated? →
Is Renew-it Mount Edgecombe trustworthy?
Renew-it Mount Edgecombe has a TrustIndex of 9 out of 10 on Hellopeter, based on 188 reviews in the last 12 months. They reply to 100% of negative reviews, typically within 57 hours 52 min. Hellopeter has tracked Renew-it Mount Edgecombe across 1,525 total reviews. How is the TrustIndex calculated? →
Recent reviews (188)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jan 2018
Panel beater
A first class experience at Renew-It. Excellent communication throughout from Michelle & we couldn't be happier with the panel beating result. Highly recommended & I will always insist on using this company again.
1 reviews | Active since Jan 2018
Panel beater
A first class experience at Renew-It. Excellent communication throughout from Michelle & we couldn't be happier with the panel beating result. Highly recommended & I will always insist on using this company again.
1 reviews | Active since Oct 2026
The best panelbeaters without doubt
The service over the years at at Renew it has been impeccable..Ian Findlay,Michelle and Rodney provide an exceptional service that warrants recognition...customer satisfaction is always at the forefront, even including courtesy services beyond the call of duty..well done team..I will never choose another service provider as quality is never compromised by the team.continue with yre sterling service Prof ***
1 reviews | Active since Oct 2026
The best panelbeaters without doubt
The service over the years at at Renew it has been impeccable..Ian Findlay,Michelle and Rodney provide an exceptional service that warrants recognition...customer satisfaction is always at the forefront, even including courtesy services beyond the call of duty..well done team..I will never choose another service provider as quality is never compromised by the team.continue with yre sterling service Prof ***
1 reviews | Active since Aug 2026
Thank you so much Noelle sorted out my car issue i really appreciate alot
Thank you so much Noelle sorted out my car issue i really appreciate alot. My is fine now.
1 reviews | Active since Aug 2026
Thank you so much Noelle sorted out my car issue i really appreciate alot
Thank you so much Noelle sorted out my car issue i really appreciate alot. My is fine now.
1 reviews | Active since Oct 2026
Mr
I recently had my vehicle repaired at Renew-It Mount Edgecombe. Overall, my experience was professional, with helpful staff and courteous service. A great collective thank you to everyone, and especially to Michelle Haraga, for excellent feedback!
1 reviews | Active since Oct 2026
Mr
I recently had my vehicle repaired at Renew-It Mount Edgecombe. Overall, my experience was professional, with helpful staff and courteous service. A great collective thank you to everyone, and especially to Michelle Haraga, for excellent feedback!
1 reviews | Active since Jul 2026
I am very happy with the service and after service received
I am very happy with the service and after service received. Michelle made my experience very comfortable. Thank you.
1 reviews | Active since Jul 2026
I am very happy with the service and after service received
I am very happy with the service and after service received. Michelle made my experience very comfortable. Thank you.
1 reviews | Active since Oct 2026
Exceptional service received from service advisor Michelle,went out of her way to assist and kept...
Exceptional service received from service advisor Michelle,went out of her way to assist and kept in contact throughout the claim process. Would highly recommend using renew it. Exceptional service received from staff member.
1 reviews | Active since Oct 2026
Exceptional service received from service advisor Michelle,went out of her way to assist and kept...
Exceptional service received from service advisor Michelle,went out of her way to assist and kept in contact throughout the claim process. Would highly recommend using renew it. Exceptional service received from staff member.
1 reviews | Active since Oct 2026
I am so happy with the service received from the Renewit team
I am so happy with the service received from the Renewit team. Thank you Michelle
1 reviews | Active since Oct 2026
I am so happy with the service received from the Renewit team
I am so happy with the service received from the Renewit team. Thank you Michelle