Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Renew-it Bedfordview is a collision repair centre where the service advisor relationship carries the experience. Customers consistently praise named advisors for structured, twice weekly progress updates and warm front of house treatment. A recurring theme, however, is extended repair turnaround, repeat paint and workmanship rework, and total communication collapse on the claims that run long.
Top Strengths:
- •Staff Professionalism & Conduct: Advisors including Phindile, Thando, Tricia, Prisca, Siya and bookings clerk Nthabiseng are named repeatedly as patient, friendly and genuinely invested. Reception and the coffee offering are singled out, with several customers saying staff made a stressful claim bearable.
Replied to 96% of negative reviews
Reply time on negative reviews: 20h 26m
TrustIndex
8.3
Â
Ranking
#11
in Repairs & Service
Reply Time
24h 4m
Â
NPS Score
0
Recommended: Likely
Replied to 96% of negative reviews
Reply time on negative reviews: 20h 26m
Dec '25 - Nov '26
Frequently Asked Questions About Renew-it Bedfordview
What do customers say about Renew-it Bedfordview?
Based on recent customer reviews, Renew-it Bedfordview is a collision repair centre where the service advisor relationship carries the experience. Customers consistently praise named advisors for structured, twice weekly progress updates and warm front of house treatment. A recurring theme, however, is extended repair turnaround, repeat paint and workmanship rework, and total communication collapse on the claims that run long.
What is Renew-it Bedfordview's biggest strength?
Renew-it Bedfordview's biggest strength, according to Hellopeter's AI analysis, is Staff Professionalism & Conduct. Advisors including Phindile, Thando, Tricia, Prisca, Siya and bookings clerk Nthabiseng are named repeatedly as patient, friendly and genuinely invested. Reception and the coffee offering are singled out, with several customers saying staff made a stressful claim bearable.
What are the most common complaints about Renew-it Bedfordview?
The most common complaint about Renew-it Bedfordview, based on Hellopeter's AI analysis of recent customer reviews, is Service, Repairs & Maintenance. Many repairs are completed early with impeccable results, yet a strong pattern of multi month turnaround appears, with parts delays, wrong parts ordered, missed collection dates and vehicles moving repeatedly back through the workshop after QC.
How does Renew-it Bedfordview compare to other Repairs & Service companies?
Renew-it Bedfordview scores 3.5 out of 5 on Hellopeter's AI analysis of service quality in Repairs & Service, compared to the Repairs & Service industry average of 3.1. Their strongest theme is Staff Expertise (4.1); their weakest is Turnaround Time (2.8). The top AI-rated Repairs & Service business on Hellopeter is Top Speed Motors (4.5). How is the AI Score calculated? →
Is Renew-it Bedfordview trustworthy?
Renew-it Bedfordview has a TrustIndex of 8.3 out of 10 on Hellopeter, based on 373 reviews in the last 12 months. They reply to 96% of negative reviews, typically within 20 hours 26 min. Hellopeter has tracked Renew-it Bedfordview across 2,980 total reviews. How is the TrustIndex calculated? →
Recent reviews (373)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Apr 2017
Extremely Poor Communication and Still Waiting Two Months Later
My experience with Renew-it Bedfordview has been incredibly frustrating. My vehicle went in for what should have been relatively minor work. From the beginning, I had to continuously follow up with them regarding the status of my vehicle. This was particularly frustrating because I had arranged a rental car based on the timelines they originally provided to me. After 9 working days, and numerous phone calls where I was passed from person to person, I was eventually told that my vehicle had been standing there for 4 days before they even started working on it. Fast-forward to 16 working days later, and I finally received the call that my vehicle was completed. I arranged to collect it at 3pm. When I arrived, however, the vehicle was not ready, and I ended up waiting another 2 hours in the lobby. Once my vehicle finally arrived, this is where things got even worse. They had not completed all the work that I originally booked the vehicle in for. When I asked for an explanation, I was told there had been an "internal misalignment" and that the job card had not been updated correctly. This explanation does not make sense to me because my insurance had approved all the work from the beginning, when I originally took the vehicle in. This was not additional work that was added at a later stage. I was then told that someone would contact me the following day to arrange for me to bring the vehicle back so that the outstanding repair could be completed. I was also told that they would provide me with a courtesy car due to the inconvenience. I am still waiting for that call. It gets worse. During the handover inspection with Trisha, I noticed that some items were missing from my vehicle. I immediately asked where they were, and we even checked the booking-in photos, which showed that the items were in the vehicle when it arrived. I was told that they would have to conduct an internal investigation and get back to me, and that they might need to replace the missing items. I even went to speak directly to the GM, Lizel, who told me that she would personally call me once she had more information. I am still waiting, Lizel. It has now been 2 months, and I am still waiting to hear what happened to the items that went missing from my vehicle while it was in their care, what the outcome of the internal investigation was, and what is happening with the repair that was never completed. The lack of communication and ownership has honestly been the biggest disappointment throughout this entire experience. As a paying customer, I should not have to continuously phone, message and chase people just to understand what is happening with my vehicle. At this point, I am not looking for another apology or generic response. I would like Renew-it Bedfordview to take ownership of the matter and provide me with a clear, practical resolution. P.S. Instead of offering customers nice coffee in the waiting area, perhaps invest in someone who can properly manage customer complaints and actually follow up with customers. I am more than willing to provide my call logs and messages with your employees to demonstrate how many times I have had to follow up and the lack of communication I have experienced. Based on my experience so far, I unfortunately cannot recommend Renew-it Bedfordview.
1 reviews | Active since Apr 2017
Extremely Poor Communication and Still Waiting Two Months Later
My experience with Renew-it Bedfordview has been incredibly frustrating. My vehicle went in for what should have been relatively minor work. From the beginning, I had to continuously follow up with them regarding the status of my vehicle. This was particularly frustrating because I had arranged a rental car based on the timelines they originally provided to me. After 9 working days, and numerous phone calls where I was passed from person to person, I was eventually told that my vehicle had been standing there for 4 days before they even started working on it. Fast-forward to 16 working days later, and I finally received the call that my vehicle was completed. I arranged to collect it at 3pm. When I arrived, however, the vehicle was not ready, and I ended up waiting another 2 hours in the lobby. Once my vehicle finally arrived, this is where things got even worse. They had not completed all the work that I originally booked the vehicle in for. When I asked for an explanation, I was told there had been an "internal misalignment" and that the job card had not been updated correctly. This explanation does not make sense to me because my insurance had approved all the work from the beginning, when I originally took the vehicle in. This was not additional work that was added at a later stage. I was then told that someone would contact me the following day to arrange for me to bring the vehicle back so that the outstanding repair could be completed. I was also told that they would provide me with a courtesy car due to the inconvenience. I am still waiting for that call. It gets worse. During the handover inspection with Trisha, I noticed that some items were missing from my vehicle. I immediately asked where they were, and we even checked the booking-in photos, which showed that the items were in the vehicle when it arrived. I was told that they would have to conduct an internal investigation and get back to me, and that they might need to replace the missing items. I even went to speak directly to the GM, Lizel, who told me that she would personally call me once she had more information. I am still waiting, Lizel. It has now been 2 months, and I am still waiting to hear what happened to the items that went missing from my vehicle while it was in their care, what the outcome of the internal investigation was, and what is happening with the repair that was never completed. The lack of communication and ownership has honestly been the biggest disappointment throughout this entire experience. As a paying customer, I should not have to continuously phone, message and chase people just to understand what is happening with my vehicle. At this point, I am not looking for another apology or generic response. I would like Renew-it Bedfordview to take ownership of the matter and provide me with a clear, practical resolution. P.S. Instead of offering customers nice coffee in the waiting area, perhaps invest in someone who can properly manage customer complaints and actually follow up with customers. I am more than willing to provide my call logs and messages with your employees to demonstrate how many times I have had to follow up and the lack of communication I have experienced. Based on my experience so far, I unfortunately cannot recommend Renew-it Bedfordview.
1 reviews | Active since Oct 2026
Mr
Keep up the good work and the excellent service 👌
1 reviews | Active since Oct 2026
Mr
Keep up the good work and the excellent service 👌
1 reviews | Active since Oct 2026
Excellent service received from Melissa
Excellent service received from Melissa. I was kept updated throughout the whole process keep it up Melissa
1 reviews | Active since Oct 2026
Excellent service received from Melissa
Excellent service received from Melissa. I was kept updated throughout the whole process keep it up Melissa
1 reviews | Active since Feb 2024
The service that l've received it was outstanding , my car was fixed well and i was getting regul...
The service that l've received it was outstanding , my car was fixed well and i was getting regular updates pn the progress of the repairs. They even manage to pick up that the string colum was not operating according and they teplaced it as well, as they were only working on a ignition that was damaged and the passenger door key.
1 reviews | Active since Feb 2024
The service that l've received it was outstanding , my car was fixed well and i was getting regul...
The service that l've received it was outstanding , my car was fixed well and i was getting regular updates pn the progress of the repairs. They even manage to pick up that the string colum was not operating according and they teplaced it as well, as they were only working on a ignition that was damaged and the passenger door key.
1 reviews | Active since May 2022
STAY AWAY your vehicles will be damaged more
My car went in for a simple fender replacement and for the bumper to be fixed. Upon collection the fender and bumper didn't align properly no was the bumper polished properly had to bring it back for them to try and align everything. Even though the license plate was bent for some reason. Then I came to collect it and it was still not correct and they had to order a new fender. Then the alignment was done and guess what the colour did not match at all. But now the painting had been taken as far as painting my whole driver door and there was nothing wrong with it. Then had it sent in again for colour matching and upon collection my bonnet badge had been removed and *** back ***** and put down with contact adhesive and the inner arch plastic protector had been broken. Unfortunately I would warn everyone to stay away from these guys they are useless and full of excuses. My car value has been drastically effected and I have needed to take more drastic measures to have this matter resolved as Renew It honestly don't care, the promise to fix the problem while making more problems.
1 reviews | Active since May 2022
STAY AWAY your vehicles will be damaged more
My car went in for a simple fender replacement and for the bumper to be fixed. Upon collection the fender and bumper didn't align properly no was the bumper polished properly had to bring it back for them to try and align everything. Even though the license plate was bent for some reason. Then I came to collect it and it was still not correct and they had to order a new fender. Then the alignment was done and guess what the colour did not match at all. But now the painting had been taken as far as painting my whole driver door and there was nothing wrong with it. Then had it sent in again for colour matching and upon collection my bonnet badge had been removed and *** back ***** and put down with contact adhesive and the inner arch plastic protector had been broken. Unfortunately I would warn everyone to stay away from these guys they are useless and full of excuses. My car value has been drastically effected and I have needed to take more drastic measures to have this matter resolved as Renew It honestly don't care, the promise to fix the problem while making more problems.