TrustIndex
2.3
NPS Score
-84
Recommended: Unlikely
Dec '25 - Nov '26
Frequently Asked Questions About Reebok / Reebok Online Store
Is Reebok / Reebok Online Store trustworthy?
Reebok / Reebok Online Store has a TrustIndex of 2.3 out of 10 on Hellopeter, based on 11 reviews in the last 12 months. Hellopeter has tracked Reebok / Reebok Online Store across 83 total reviews. How is the TrustIndex calculated? →
Recent reviews (11)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Nov 2022
Pathetic service
No response from online shop and it has been weeks
1 reviews | Active since Nov 2022
Pathetic service
No response from online shop and it has been weeks
1 reviews | Active since Sept 2022
Low quality products
I've purchased this tights on the 27th September 2026. I used it once, in total for approximately 4 hours and the print on the tights has already started to rip.
1 reviews | Active since Sept 2022
Low quality products
I've purchased this tights on the 27th September 2026. I used it once, in total for approximately 4 hours and the print on the tights has already started to rip.
1 reviews | Active since Dec 2024
Reebok Online SA: Order *** never delivered, sent back without notice, and I am being ignored
Title: Reebok Online SA: Order *** never delivered, sent back without notice, and I am being ignored I paid for an order from Reebok Online South Africa (Order ***, tracking ***, shipped via The Courier Guy). I never received an "out for delivery" notification and nobody attempted delivery that I know of. The parcel was simply sent back to Reebok. I am left with no shoes and no explanation. Timeline: • 25 Sep: I contacted Reebok (Ticket ***). The Courier Guy told me the parcel was returned and to "contact the sender". Reebok said the matter was escalated and promised feedback and a way forward "as soon as possible". • 29 Sep: I asked whether it was resolved and when I would get my order. Silence. • 30 Sep: I followed up repeatedly, copying Reebok and The Courier Guy. Still silence. Reebok told me to keep all communication in one thread and promised responses within 48 business hours. I did exactly that. In return I got one generic escalation message, then nothing. The courier points at the retailer, the retailer ignores me, and I am the one out of pocket and without my goods. This is unacceptable. I paid for a product and I am entitled to receive it. Instead I have been bounced around and ignored, and my money is sitting with a company that has not delivered and will not answer me.
1 reviews | Active since Dec 2024
Reebok Online SA: Order *** never delivered, sent back without notice, and I am being ignored
Title: Reebok Online SA: Order *** never delivered, sent back without notice, and I am being ignored I paid for an order from Reebok Online South Africa (Order ***, tracking ***, shipped via The Courier Guy). I never received an "out for delivery" notification and nobody attempted delivery that I know of. The parcel was simply sent back to Reebok. I am left with no shoes and no explanation. Timeline: • 25 Sep: I contacted Reebok (Ticket ***). The Courier Guy told me the parcel was returned and to "contact the sender". Reebok said the matter was escalated and promised feedback and a way forward "as soon as possible". • 29 Sep: I asked whether it was resolved and when I would get my order. Silence. • 30 Sep: I followed up repeatedly, copying Reebok and The Courier Guy. Still silence. Reebok told me to keep all communication in one thread and promised responses within 48 business hours. I did exactly that. In return I got one generic escalation message, then nothing. The courier points at the retailer, the retailer ignores me, and I am the one out of pocket and without my goods. This is unacceptable. I paid for a product and I am entitled to receive it. Instead I have been bounced around and ignored, and my money is sitting with a company that has not delivered and will not answer me.
1 reviews | Active since Oct 2022
Complaint: Reebok shoes deteriorating after only 4 months of minimal use
Complaint: Reebok shoes deteriorating after only 4 months of minimal use I am extremely disappointed with the quality of 2 pairs of Reebok shoes I purchased from MyRunway approximately four months ago. These shoes are children's shoes and have been worn only about once a week, yet they have already deteriorated significantly. As can clearly be seen in the attached photographs, the material on the front/toe area is cracking, peeling and coming away, making the shoes look badly worn despite the very limited use. I purchased these shoes expecting the quality and durability associated with the Reebok brand. Unfortunately, the condition of the shoes after such a short period of occasional use is, in my opinion, completely unacceptable. I contacted MyRunway as the retailer and also contacted Reebok directly, hoping that the matter could be resolved. Unfortunately, neither party has been willing to take responsibility or provide a satisfactory solution. I am particularly disappointed because I did not purchase a cheap, disposable product. I paid for what I believed would be a quality branded children's shoe, and I expected it to withstand normal use for considerably longer than four months. I am therefore asking for this matter to be reconsidered and for a fair resolution, preferably a replacement or refund, given the apparent premature deterioration of the shoes. I have photographs showing the current condition of the shoes and can provide proof of purchase and correspondence with both MyRunway and Reebok if required. MyRunway and Reebok: please take responsibility for the quality of the product and resolve this matter fairly.
1 reviews | Active since Oct 2022
Complaint: Reebok shoes deteriorating after only 4 months of minimal use
Complaint: Reebok shoes deteriorating after only 4 months of minimal use I am extremely disappointed with the quality of 2 pairs of Reebok shoes I purchased from MyRunway approximately four months ago. These shoes are children's shoes and have been worn only about once a week, yet they have already deteriorated significantly. As can clearly be seen in the attached photographs, the material on the front/toe area is cracking, peeling and coming away, making the shoes look badly worn despite the very limited use. I purchased these shoes expecting the quality and durability associated with the Reebok brand. Unfortunately, the condition of the shoes after such a short period of occasional use is, in my opinion, completely unacceptable. I contacted MyRunway as the retailer and also contacted Reebok directly, hoping that the matter could be resolved. Unfortunately, neither party has been willing to take responsibility or provide a satisfactory solution. I am particularly disappointed because I did not purchase a cheap, disposable product. I paid for what I believed would be a quality branded children's shoe, and I expected it to withstand normal use for considerably longer than four months. I am therefore asking for this matter to be reconsidered and for a fair resolution, preferably a replacement or refund, given the apparent premature deterioration of the shoes. I have photographs showing the current condition of the shoes and can provide proof of purchase and correspondence with both MyRunway and Reebok if required. MyRunway and Reebok: please take responsibility for the quality of the product and resolve this matter fairly.
1 reviews | Active since Jul 2026
Pathetic service
A parcel was picked up the 25/06/2026 and still i am waiting for a refund. This is absolutely pathetic and to thank me for my patience while you keep pushing it is laughable. Must be that the company has money problems or employees that is not doing what they are suppose to be doing. I will not recommend people buying your products as although it is good the service and after service leaves a bitter taste in your mouth. Pathetic
1 reviews | Active since Jul 2026
Pathetic service
A parcel was picked up the 25/06/2026 and still i am waiting for a refund. This is absolutely pathetic and to thank me for my patience while you keep pushing it is laughable. Must be that the company has money problems or employees that is not doing what they are suppose to be doing. I will not recommend people buying your products as although it is good the service and after service leaves a bitter taste in your mouth. Pathetic
1 reviews | Active since Jun 2026
Bogus company: ***********
DO NOT BUY FROM REEBOK! I had a pair of trainers returned and I have been waiting for my refund voucher for almost three weeks now. All I get is automated responses via email and the call centre is just useless. No response, whatsoever
1 reviews | Active since Jun 2026
Bogus company: ***********
DO NOT BUY FROM REEBOK! I had a pair of trainers returned and I have been waiting for my refund voucher for almost three weeks now. All I get is automated responses via email and the call centre is just useless. No response, whatsoever
1 reviews | Active since Apr 2026
Counterfeit Recieved
I am very unhappy with the sneaker I purchased. I recieved a **** of the Classic Leather Black. I have the white one so I know how it should look and feel. The branding is all wrong and the leather feels so ****. Its a clear ****. Where else I paid and waited for this sneaker with such excitement... so imagine my disappointment when I recieve this nonsense that was sent to me. Please correct this as soon as possible.
1 reviews | Active since Apr 2026
Counterfeit Recieved
I am very unhappy with the sneaker I purchased. I recieved a **** of the Classic Leather Black. I have the white one so I know how it should look and feel. The branding is all wrong and the leather feels so ****. Its a clear ****. Where else I paid and waited for this sneaker with such excitement... so imagine my disappointment when I recieve this nonsense that was sent to me. Please correct this as soon as possible.
1 reviews | Active since Apr 2026
It's a high-quality ...
It's a high-quality brand, but their online customer service could use some improvement; it's not as well-organized as I'd like it to be.
1 reviews | Active since Apr 2026
It's a high-quality ...
It's a high-quality brand, but their online customer service could use some improvement; it's not as well-organized as I'd like it to be.