Complaint: Reebok shoes deteriorating after only 4 months of minimal use

Complaint: Reebok shoes deteriorating after only 4 months of minimal use

I am extremely disappointed with the quality of 2 pairs of Reebok shoes I purchased from MyRunway approximately four months ago. These shoes are children's shoes and have been worn only about once a week, yet they have already deteriorated significantly. As can clearly be seen in the attached photographs, the material on the front/toe area is cracking, peeling and coming away, making the shoes look badly worn despite the very limited use. I purchased these shoes expecting the quality and durability associated with the Reebok brand. Unfortunately, the condition of the shoes after such a short period of occasional use is, in my opinion, completely unacceptable.

I contacted MyRunway as the retailer and also contacted Reebok directly, hoping that the matter could be resolved. Unfortunately, neither party has been willing to take responsibility or provide a satisfactory solution.

I am particularly disappointed because I did not purchase a cheap, disposable product. I paid for what I believed would be a quality branded children's shoe, and I expected it to withstand normal use for considerably longer than four months.

I am therefore asking for this matter to be reconsidered and for a fair resolution, preferably a replacement or refund, given the apparent premature deterioration of the shoes.

I have photographs showing the current condition of the shoes and can provide proof of purchase and correspondence with both MyRunway and Reebok if required.

MyRunway and Reebok: please take responsibility for the quality of the product and resolve this matter fairly.