Reebok Online SA: Order *** never delivered, sent back without notice, and I am being ignored

Title: Reebok Online SA: Order *** never delivered, sent back without notice, and I am being ignored I paid for an order from Reebok Online South Africa (Order ***, tracking ***, shipped via The Courier Guy). I never received an "out for delivery" notification and nobody attempted delivery that I know of. The parcel was simply sent back to Reebok. I am left with no shoes and no explanation. Timeline: • 25 Sep: I contacted Reebok (Ticket ***). The Courier Guy told me the parcel was returned and to "contact the sender". Reebok said the matter was escalated and promised feedback and a way forward "as soon as possible". • 29 Sep: I asked whether it was resolved and when I would get my order. Silence. • 30 Sep: I followed up repeatedly, copying Reebok and The Courier Guy. Still silence. Reebok told me to keep all communication in one thread and promised responses within 48 business hours. I did exactly that. In return I got one generic escalation message, then nothing. The courier points at the retailer, the retailer ignores me, and I am the one out of pocket and without my goods. This is unacceptable. I paid for a product and I am entitled to receive it. Instead I have been bounced around and ignored, and my money is sitting with a company that has not delivered and will not answer me.