Rand Mutual Assurance (rma)
Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Rand Mutual Assurance (rma) is described by customers as an insurer where claims stall for months rather than days. Recurring themes include unpaid funeral claims, frozen TTD and IOD benefits, lost documents, unanswered emails and refunds owed after cancellation. Isolated praise exists for individual consultants, but the dominant pattern is prolonged delay with little proactive feedback.
Replied to 94% of negative reviews
Reply time on negative reviews: 49h 52m
TrustIndex
2.5
Ranking
#36
in Short Term Insurance
Reply Time
47h 26m
NPS Score
-82
Recommended: Unlikely
Replied to 94% of negative reviews
Reply time on negative reviews: 49h 52m
Oct '25 - Sep '26
Based on recent customer reviews, Rand Mutual Assurance (rma) is described by customers as an insurer where claims stall for months rather than days. Recurring themes include unpaid funeral claims, frozen TTD and IOD benefits, lost documents, unanswered emails and refunds owed after cancellation. Isolated praise exists for individual consultants, but the dominant pattern is prolonged delay with little proactive feedback.
Rand Mutual Assurance (rma)'s biggest strength, according to Hellopeter's AI analysis, is Agent Quality & Customer Care. The rare bright spots are individual people. Tshepiso Mojela is singled out for going above and beyond on E-care portal queries, and staff are occasionally described as caring and compassionate. These experiences stand apart from the wider service pattern.
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jul 2022
I have sent the claims on the 3/03/02026 and 4/08/2026 until today I have never receive the payment I am very disappointed. As Naledi Funeral Parlour, I have already rendered funeral service while waiting for these claims to processed, which has placed a serious financial burden on my business.
1 reviews | Active since Jul 2022
I have sent the claims on the 3/03/02026 and 4/08/2026 until today I have never receive the payment I am very disappointed. As Naledi Funeral Parlour, I have already rendered funeral service while waiting for these claims to processed, which has placed a serious financial burden on my business.
1 reviews | Active since Dec 2017
THIS IS THE WORST SERVICE I HAVE EVER RECEIVED FROM A COMPANY. FROM MAY MONTH I HAVE BEEN PHONING, EMAILING EVERY SINGLE DAY AND UP TO TODAY STILL NO ANSWER OR PROGRESS ABOUT MY CLAIM WHICH I AM IN NEED OF ASAP‼️ I SEND EMAILS TO THE FOLLOWING PEOPLE ASWELL to 'Karabo Mahlangu' <***>; //'Caroline Modiba' *** as well as 'Mmaremi Molotsi' *** on 07/05/2026, as well as on 24/04/***', ***' AND STILL NO EMAILS OR PHONE CALL. I AM THINKING OF CONTACTING THE OMBUDSMAN TO SORT THIS MATTER OUT BECAUSE OF THE UNHELPFUL COMPANY‼️ PLEASE GET IN CONTACT WITH ME ASAP‼️‼️‼️‼️ *** *** ***.
1 reviews | Active since Dec 2017
THIS IS THE WORST SERVICE I HAVE EVER RECEIVED FROM A COMPANY. FROM MAY MONTH I HAVE BEEN PHONING, EMAILING EVERY SINGLE DAY AND UP TO TODAY STILL NO ANSWER OR PROGRESS ABOUT MY CLAIM WHICH I AM IN NEED OF ASAP‼️ I SEND EMAILS TO THE FOLLOWING PEOPLE ASWELL to 'Karabo Mahlangu' <***>; //'Caroline Modiba' *** as well as 'Mmaremi Molotsi' *** on 07/05/2026, as well as on 24/04/***', ***' AND STILL NO EMAILS OR PHONE CALL. I AM THINKING OF CONTACTING THE OMBUDSMAN TO SORT THIS MATTER OUT BECAUSE OF THE UNHELPFUL COMPANY‼️ PLEASE GET IN CONTACT WITH ME ASAP‼️‼️‼️‼️ *** *** ***.
1 reviews | Active since May 2025
EXTREMELY BAD SERVICE RECEIVED FROM R.M.A. HAVE SUBMITTED REPORTS TO CORRECT E-MAIL ADDRESS. RECEIVED CONFIRMATION VIA E-MAIL THAT THEY HAVE BEEN RECEIVED. ONLY TO RECEIVE AN E-MAIL STATING THAT CLAIM WILL NOT BE HONOURED AS MEDICAL REPORTS HAVE NOT BEEN RECEIVED. WHEN PHONING THE CALL CENTRE AND HOLDING ON FOR AN AGENT THAT EVENTUALLY ANSWERS AFTER AN HOUR MY QUERY GETS ESCALATED WITH ABSOLUTELY NO RESOLUTION. SPENT ANOTHER HOUR ON THE PHONE WITH 3 AGENTS TODAY ONLY TO GET PUT THROUGH TO COMPLETE A SURVEY EACH TIME. ZERO RATING DOES NOT HELP.
1 reviews | Active since May 2025
EXTREMELY BAD SERVICE RECEIVED FROM R.M.A. HAVE SUBMITTED REPORTS TO CORRECT E-MAIL ADDRESS. RECEIVED CONFIRMATION VIA E-MAIL THAT THEY HAVE BEEN RECEIVED. ONLY TO RECEIVE AN E-MAIL STATING THAT CLAIM WILL NOT BE HONOURED AS MEDICAL REPORTS HAVE NOT BEEN RECEIVED. WHEN PHONING THE CALL CENTRE AND HOLDING ON FOR AN AGENT THAT EVENTUALLY ANSWERS AFTER AN HOUR MY QUERY GETS ESCALATED WITH ABSOLUTELY NO RESOLUTION. SPENT ANOTHER HOUR ON THE PHONE WITH 3 AGENTS TODAY ONLY TO GET PUT THROUGH TO COMPLETE A SURVEY EACH TIME. ZERO RATING DOES NOT HELP.
1 reviews | Active since Jul 2022
I am extremely disappointed with the way funeral claims are being handled by RMA. I have outstanding funeral claim for no ID client that was submitted on 3march 2026,and I am still waiting for a proper outcome and payment. I also submitted another funeral claim last week .The funeral was already conducted on the 8 August 2026,but I have still received no update from RMA
1 reviews | Active since Jul 2022
I am extremely disappointed with the way funeral claims are being handled by RMA. I have outstanding funeral claim for no ID client that was submitted on 3march 2026,and I am still waiting for a proper outcome and payment. I also submitted another funeral claim last week .The funeral was already conducted on the 8 August 2026,but I have still received no update from RMA
1 reviews | Active since Jun 2019
I am writing this review to expose the utter incompetency, administrative apathy, and bureaucratic absurdity of Rand Mutual Assurance (RMA). I suffered an Injury on Duty (IOD) while working as a warehouse operator—an occupation I have dedicated 7 years of my life to. Due to this workplace injury, I underwent a comprehensive, Functional Capacity Evaluation (FCE) which medically confirmed that I have PERMANENT physical restrictions, aswell a permanent spinal condition,and can no longer perform my core operational duties. Because my employer cannot accommodate these permanent restrictions on the warehouse floor, I am currently being processed for an LRA Schedule 8 Incapacity Termination. Yet, when I called RMA yesterday, I was met with two appalling revelations: Assessed as 0% Permanent Disability (PD): RMA's medical assessors had the audacity to slap a 0% Permanent Disability rating on my claim. Why? Purely because a clinical note contained the phrase "fit for duty"—completely ignoring the doctor's explicit permanent restrictions and FCE findings attached to it! How can an insurer assess an employee at 0% permanent disablement when that exact workplace injury has permanently destroyed their ability to perform their job and directly resulted in their job loss? Endless Delays on 3-Month TTD Back-Pay: My Temporary Total Disablement (TTD) back-payments for May, June, and July remain completely unpaid. For over three months, I have been given the same repetitive excuse that the file is "awaiting a response from a team leader." RMA claims to be a social insurer dedicated to protecting workers, but in reality, they penalize injured employees, ignore comprehensive occupational the****** reports, and drag out statutory payments while workers suffer financial ruin. What I Demand from RMA Immediately: 1. Immediate Review of the 0% PD Assessment: Re-evaluate my Permanent Disablement assessment by taking into account my Functional Capacity Evaluation (FCE) report,Dr's explicit note stating all decisions should differed to FCE,permanent physical restrictions, and resulting incapacity process. 2. Immediate Release of TTD Back-Pay: Approve and pay out my outstanding 3-month TTD back-pay (May, June, July 2026) without further team leader delays.
1 reviews | Active since Jun 2019
I am writing this review to expose the utter incompetency, administrative apathy, and bureaucratic absurdity of Rand Mutual Assurance (RMA). I suffered an Injury on Duty (IOD) while working as a warehouse operator—an occupation I have dedicated 7 years of my life to. Due to this workplace injury, I underwent a comprehensive, Functional Capacity Evaluation (FCE) which medically confirmed that I have PERMANENT physical restrictions, aswell a permanent spinal condition,and can no longer perform my core operational duties. Because my employer cannot accommodate these permanent restrictions on the warehouse floor, I am currently being processed for an LRA Schedule 8 Incapacity Termination. Yet, when I called RMA yesterday, I was met with two appalling revelations: Assessed as 0% Permanent Disability (PD): RMA's medical assessors had the audacity to slap a 0% Permanent Disability rating on my claim. Why? Purely because a clinical note contained the phrase "fit for duty"—completely ignoring the doctor's explicit permanent restrictions and FCE findings attached to it! How can an insurer assess an employee at 0% permanent disablement when that exact workplace injury has permanently destroyed their ability to perform their job and directly resulted in their job loss? Endless Delays on 3-Month TTD Back-Pay: My Temporary Total Disablement (TTD) back-payments for May, June, and July remain completely unpaid. For over three months, I have been given the same repetitive excuse that the file is "awaiting a response from a team leader." RMA claims to be a social insurer dedicated to protecting workers, but in reality, they penalize injured employees, ignore comprehensive occupational the****** reports, and drag out statutory payments while workers suffer financial ruin. What I Demand from RMA Immediately: 1. Immediate Review of the 0% PD Assessment: Re-evaluate my Permanent Disablement assessment by taking into account my Functional Capacity Evaluation (FCE) report,Dr's explicit note stating all decisions should differed to FCE,permanent physical restrictions, and resulting incapacity process. 2. Immediate Release of TTD Back-Pay: Approve and pay out my outstanding 3-month TTD back-pay (May, June, July 2026) without further team leader delays.
1 reviews | Active since Aug 2026
I requested for Letter of good standing, all documents was submitted to *** , I recieve a return mail stating they respond within 2 working days, however this is not the case. I'm still waiting 8 working days later. Why is the response time so slow
1 reviews | Active since Aug 2026
I requested for Letter of good standing, all documents was submitted to *** , I recieve a return mail stating they respond within 2 working days, however this is not the case. I'm still waiting 8 working days later. Why is the response time so slow
1 reviews | Active since Jul 2016
Last month I send an email to RMA requesting a quoting for adding my family members to my funeral policy. Days later they send me an amended policy. I didn’t ask a change I asked for a quote. They say they don’t do quotes!?!? What?? Then I tell them to reverse but it’s still not what it was. I ask for SOMEONE to manager to call me coz all you can do is email. And still no one has called or emailed to rectify. The wrong debit order has gone off and ITS NOT CORRECT!! I’m beyond frustrated and want it fixed!!
1 reviews | Active since Jul 2016
Last month I send an email to RMA requesting a quoting for adding my family members to my funeral policy. Days later they send me an amended policy. I didn’t ask a change I asked for a quote. They say they don’t do quotes!?!? What?? Then I tell them to reverse but it’s still not what it was. I ask for SOMEONE to manager to call me coz all you can do is email. And still no one has called or emailed to rectify. The wrong debit order has gone off and ITS NOT CORRECT!! I’m beyond frustrated and want it fixed!!
The most common complaint about Rand Mutual Assurance (rma), based on Hellopeter's AI analysis of recent customer reviews, is Claims Handling & Resolution. Claims Handling (0.7) shows funeral claims outstanding for months, TTD back pay unpaid for May to July, 0% permanent disability ratings disputed against FCE reports, partial payouts and repeated requests for documents already submitted.
Rand Mutual Assurance (rma) scores 0.6 out of 5 on Hellopeter's AI analysis of service quality in Short Term Insurance, compared to the Short Term Insurance industry average of 3.2. Their strongest theme is Claims Handling (0.7); their weakest is Communication (0.5). The top AI-rated Short Term Insurance business on Hellopeter is Quest Claims Solutions (4.3). How is the AI Score calculated? →
Rand Mutual Assurance (rma) has a TrustIndex of 2.5 out of 10 on Hellopeter, based on 69 reviews in the last 12 months. They reply to 94% of negative reviews, typically within 49 hours 52 min. Hellopeter has tracked Rand Mutual Assurance (rma) across 388 total reviews. How is the TrustIndex calculated? →
