LC
LAURA C
1 reviews | Active since May 2025
18 Aug 2026, 09:43
RAND MUTUAL ASSURANCE APPALLING SERVICE
EXTREMELY BAD SERVICE RECEIVED FROM R.M.A. HAVE SUBMITTED REPORTS TO CORRECT E-MAIL ADDRESS. RECEIVED CONFIRMATION VIA E-MAIL THAT THEY HAVE BEEN RECEIVED. ONLY TO RECEIVE AN E-MAIL STATING THAT CLAIM WILL NOT BE HONOURED AS MEDICAL REPORTS HAVE NOT BEEN RECEIVED. WHEN PHONING THE CALL CENTRE AND HOLDING ON FOR AN AGENT THAT EVENTUALLY ANSWERS AFTER AN HOUR MY QUERY GETS ESCALATED WITH ABSOLUTELY NO RESOLUTION. SPENT ANOTHER HOUR ON THE PHONE WITH 3 AGENTS TODAY ONLY TO GET PUT THROUGH TO COMPLETE A SURVEY EACH TIME. ZERO RATING DOES NOT HELP.
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Replies (2)0
Replies (2)
Rand Mutual Assurance (rma)'s replyOfficial
21 Aug 2026, 16:55Dear Laura,
We sincerely apologise for the frustration and inconvenience you have experienced, particularly having to wait for extended periods when trying to get assistance.
We have noted your concerns regarding the medical reports and the communication around your claim. We have escalated the matter to the relevant team for urgent investigation to establish whether all the documents you submitted were received and correctly allocated to your claim.
We will review the matter and provide you with an update on the outcome as soon as possible.
We apologise again for the service you have experienced and appreciate you bringing this to our attention.
Kind regards,
RMA Customer Service Team
We sincerely apologise for the frustration and inconvenience you have experienced, particularly having to wait for extended periods when trying to get assistance.
We have noted your concerns regarding the medical reports and the communication around your claim. We have escalated the matter to the relevant team for urgent investigation to establish whether all the documents you submitted were received and correctly allocated to your claim.
We will review the matter and provide you with an update on the outcome as soon as possible.
We apologise again for the service you have experienced and appreciate you bringing this to our attention.
Kind regards,
RMA Customer Service Team
Rand Mutual Assurance (rma)'s reply21 Aug 2026, 16:55
Official
Dear Laura,
We sincerely apologise for the frustration and inconvenience you have experienced, particularly having to wait for extended periods when trying to get assistance.
We have noted your concerns regarding the medical reports and the communication around your claim. We have escalated the matter to the relevant team for urgent investigation to establish whether all the documents you submitted were received and correctly allocated to your claim.
We will review the matter and provide you with an update on the outcome as soon as possible.
We apologise again for the service you have experienced and appreciate you bringing this to our attention.
Kind regards,
RMA Customer Service Team
We sincerely apologise for the frustration and inconvenience you have experienced, particularly having to wait for extended periods when trying to get assistance.
We have noted your concerns regarding the medical reports and the communication around your claim. We have escalated the matter to the relevant team for urgent investigation to establish whether all the documents you submitted were received and correctly allocated to your claim.
We will review the matter and provide you with an update on the outcome as soon as possible.
We apologise again for the service you have experienced and appreciate you bringing this to our attention.
Kind regards,
RMA Customer Service Team
Rand Mutual Assurance (rma)'s replyOfficial
27 Aug 2026, 16:30Dear Laura,
Thank you for bringing your concerns to our attention.
We are pleased that the matter has been addressed and that you have received the necessary assistance regarding your claim.
We sincerely apologise for the frustration and inconvenience caused by the delays and communication challenges you experienced. We acknowledge that the service you received did not meet the standard we strive to provide.
We appreciate your patience and the opportunity to address your concerns. As the matter has now been resolved, we will proceed to close the complaint.
Kind regards,
RMA Customer Service Team
Thank you for bringing your concerns to our attention.
We are pleased that the matter has been addressed and that you have received the necessary assistance regarding your claim.
We sincerely apologise for the frustration and inconvenience caused by the delays and communication challenges you experienced. We acknowledge that the service you received did not meet the standard we strive to provide.
We appreciate your patience and the opportunity to address your concerns. As the matter has now been resolved, we will proceed to close the complaint.
Kind regards,
RMA Customer Service Team
Rand Mutual Assurance (rma)'s reply27 Aug 2026, 16:30
Official
Dear Laura,
Thank you for bringing your concerns to our attention.
We are pleased that the matter has been addressed and that you have received the necessary assistance regarding your claim.
We sincerely apologise for the frustration and inconvenience caused by the delays and communication challenges you experienced. We acknowledge that the service you received did not meet the standard we strive to provide.
We appreciate your patience and the opportunity to address your concerns. As the matter has now been resolved, we will proceed to close the complaint.
Kind regards,
RMA Customer Service Team
Thank you for bringing your concerns to our attention.
We are pleased that the matter has been addressed and that you have received the necessary assistance regarding your claim.
We sincerely apologise for the frustration and inconvenience caused by the delays and communication challenges you experienced. We acknowledge that the service you received did not meet the standard we strive to provide.
We appreciate your patience and the opportunity to address your concerns. As the matter has now been resolved, we will proceed to close the complaint.
Kind regards,
RMA Customer Service Team