Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Ram Hand To Hand Couriers is described as a courier that struggles at almost every stage of the delivery journey. A recurring theme is failed delivery attempts logged without any phone call, parcels held in hubs for days, and support channels that drop calls or time out. Isolated praise exists for individual agents and drivers, but customers consistently report broken promises and very little accountability.
Top Strengths:
- •Pricing, Billing & Refunds: Pricing, Billing and Refunds (1.2) is the least criticised area. Customers describe rates as competitive on Bobgo and Bobshop bookings and waybills issued immediately after payment, though paid express and overnight fees are frequently not honoured.
Replied to 80% of negative reviews
Reply time on negative reviews: 54h 48m
TrustIndex
2.1
Ranking
#13
in Couriers & Delivery
Reply Time
54h 7m
NPS Score
-90
Recommended: Unlikely
Replied to 80% of negative reviews
Reply time on negative reviews: 54h 48m
Nov '25 - Oct '26
Frequently Asked Questions About Ram Hand To Hand Couriers
What do customers say about Ram Hand To Hand Couriers?
Based on recent customer reviews, Ram Hand To Hand Couriers is described as a courier that struggles at almost every stage of the delivery journey. A recurring theme is failed delivery attempts logged without any phone call, parcels held in hubs for days, and support channels that drop calls or time out. Isolated praise exists for individual agents and drivers, but customers consistently report broken promises and very little accountability.
What is Ram Hand To Hand Couriers's biggest strength?
Ram Hand To Hand Couriers's biggest strength, according to Hellopeter's AI analysis, is Pricing, Billing & Refunds. Pricing, Billing and Refunds (1.2) is the least criticised area. Customers describe rates as competitive on Bobgo and Bobshop bookings and waybills issued immediately after payment, though paid express and overnight fees are frequently not honoured.
What are the most common complaints about Ram Hand To Hand Couriers?
The most common complaint about Ram Hand To Hand Couriers, based on Hellopeter's AI analysis of recent customer reviews, is Tracking, Communication & Transparency. Tracking, Communication and Transparency (0.8) draws heavy criticism. Customers describe failed attempt notes contradicted by CCTV and call logs, statuses that flip from out for delivery back to hub, and a WhatsApp bot that loops and closes chats.
How does Ram Hand To Hand Couriers compare to other Couriers & Delivery companies?
Ram Hand To Hand Couriers scores 0.9 out of 5 on Hellopeter's AI analysis of service quality in Couriers & Delivery, compared to the Couriers & Delivery industry average of 1.8. Their strongest theme is Pricing & Billing (1.2); their weakest is Delivery Speed (0.7). The top AI-rated Couriers & Delivery business on Hellopeter is Madibana SA (4.6). How is the AI Score calculated? →
Is Ram Hand To Hand Couriers trustworthy?
Ram Hand To Hand Couriers has a TrustIndex of 2.1 out of 10 on Hellopeter, based on 709 reviews in the last 12 months. They reply to 80% of negative reviews, typically within 54 hours 48 min. Hellopeter has tracked Ram Hand To Hand Couriers across 6,556 total reviews. How is the TrustIndex calculated? →
Recent reviews (709)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Oct 2026
Terrible services - still waiting for my order
Unfortunately my delivery is through Ram and yesterday their delivery person **** and said the delivery failed where as they didn't even attempted the delivery. Today, they attempt delivery only to find out my parcel in not in the car. I don't when or if am going to get my order because even tracking the parcel is futile because it's not accurate or they don't even call ahead
1 reviews | Active since Oct 2026
Terrible services - still waiting for my order
Unfortunately my delivery is through Ram and yesterday their delivery person **** and said the delivery failed where as they didn't even attempted the delivery. Today, they attempt delivery only to find out my parcel in not in the car. I don't when or if am going to get my order because even tracking the parcel is futile because it's not accurate or they don't even call ahead
1 reviews | Active since Oct 2026
Phenomenal service!
Delivered a blender from Makro 3 days ahead of schedule! Professional and friendly, our delivery man is, and was named Shirman. Looked like they'd had a long day and absolutely astounded me by their speed and positive attitudes!
1 reviews | Active since Oct 2026
Phenomenal service!
Delivered a blender from Makro 3 days ahead of schedule! Professional and friendly, our delivery man is, and was named Shirman. Looked like they'd had a long day and absolutely astounded me by their speed and positive attitudes!
1 reviews | Active since Mar 2024
Formal Complaint Regarding Extremely Poor Courier Service – Tracking Number ***
I am writing to express my extreme dissatisfaction with the appalling service I have received regarding my delivery under tracking number ***. My parcel was originally scheduled for delivery on 14 October 2026. When I contacted your customer service team, I spoke to Maryna, who assured me that my parcel would be delivered the following day, 15 October 2026. However, when I contacted your team again on 15 October, I spoke to Sanille, who was extremely rude and unprofessional. I was informed that deliveries could not be made due to an electricity outage and that my parcel would instead be delivered on Friday, 16 October 2026. Unfortunately, the unacceptable service continued this morning, 16 October 2026, when I spoke to Dialer, who informed me that my parcel was still not out for delivery. When I requested to speak to a manager to escalate the matter, I was placed on hold for an entire hour without receiving the assistance I deserved. This experience has been incredibly frustrating and reflects a serious lack of professionalism, communication and accountability within your organisation. I have received repeated delivery promises that have not been honoured, inconsistent information from your staff, and an unacceptable level of customer service when attempting to resolve the issue. It is extremely concerning that your employees appear to be unable to provide clear, accurate information regarding the status of a customer's delivery. Customers should not have to repeatedly contact a courier company, endure rude treatment, or wait an hour on hold simply to obtain answers about a delayed parcel.
1 reviews | Active since Mar 2024
Formal Complaint Regarding Extremely Poor Courier Service – Tracking Number ***
I am writing to express my extreme dissatisfaction with the appalling service I have received regarding my delivery under tracking number ***. My parcel was originally scheduled for delivery on 14 October 2026. When I contacted your customer service team, I spoke to Maryna, who assured me that my parcel would be delivered the following day, 15 October 2026. However, when I contacted your team again on 15 October, I spoke to Sanille, who was extremely rude and unprofessional. I was informed that deliveries could not be made due to an electricity outage and that my parcel would instead be delivered on Friday, 16 October 2026. Unfortunately, the unacceptable service continued this morning, 16 October 2026, when I spoke to Dialer, who informed me that my parcel was still not out for delivery. When I requested to speak to a manager to escalate the matter, I was placed on hold for an entire hour without receiving the assistance I deserved. This experience has been incredibly frustrating and reflects a serious lack of professionalism, communication and accountability within your organisation. I have received repeated delivery promises that have not been honoured, inconsistent information from your staff, and an unacceptable level of customer service when attempting to resolve the issue. It is extremely concerning that your employees appear to be unable to provide clear, accurate information regarding the status of a customer's delivery. Customers should not have to repeatedly contact a courier company, endure rude treatment, or wait an hour on hold simply to obtain answers about a delayed parcel.
1 reviews | Active since Apr 2021
*** still not recived they have had it since tge 2nd Oct 26
I was sent a tracking email with my correct address on the email to deliver my parcel. I was to receive on the 9th October 2026, it is now the 15th October 2026, they have claimed my *** is not registered, then the address they claim ro have is incorrect however on my email it is correct, when you call the call centre the girls lie to you and claim the address is incorrect, then they call and they are on the opposite side of the city and drop the call. Then I got an email to day saying out for delivery at 16h00 and guess what, NO ONE arrived again. Most pathetic delivery service. They can do Pepkors deliveries and stand talking to the girls in the stores but they can't make a normal deliver. Disgusting company.
1 reviews | Active since Apr 2021
*** still not recived they have had it since tge 2nd Oct 26
I was sent a tracking email with my correct address on the email to deliver my parcel. I was to receive on the 9th October 2026, it is now the 15th October 2026, they have claimed my *** is not registered, then the address they claim ro have is incorrect however on my email it is correct, when you call the call centre the girls lie to you and claim the address is incorrect, then they call and they are on the opposite side of the city and drop the call. Then I got an email to day saying out for delivery at 16h00 and guess what, NO ONE arrived again. Most pathetic delivery service. They can do Pepkors deliveries and stand talking to the girls in the stores but they can't make a normal deliver. Disgusting company.
1 reviews | Active since Jul 2012
Pathetic company
Seems like a trend With these drivers who all update their undeliverable status at 16:55. Has to be the most useless delivery service. I honestly dont know why companies use them. You get an sms that order is out for delivery. Wait the entire for an order to be delivered. Call the customer care who cannot tell you when the order will be delivered. Also ask me to spell out the address because they're not sure if they got down correctly.
1 reviews | Active since Jul 2012
Pathetic company
Seems like a trend With these drivers who all update their undeliverable status at 16:55. Has to be the most useless delivery service. I honestly dont know why companies use them. You get an sms that order is out for delivery. Wait the entire for an order to be delivered. Call the customer care who cannot tell you when the order will be delivered. Also ask me to spell out the address because they're not sure if they got down correctly.
1 reviews | Active since Oct 2026
Ram a bunch of assholes
Pathetic enethlical pieces of *** I think ram employees are not educated nor should they be dealing with our packages they don't give right information if you are thinking about going with them dont becaue a parcel is meant to be delivered not played with like what they do to a lb b they parcels I hope each one of the ram employees are one day sick and someone makes them wait for there medication lady useless assholes who have no brains useless pathetic uneducated full of lies people who I honestly don't think know what it is to provide services they should be burned and closed if Durban ever has another uprising
1 reviews | Active since Oct 2026
Ram a bunch of assholes
Pathetic enethlical pieces of *** I think ram employees are not educated nor should they be dealing with our packages they don't give right information if you are thinking about going with them dont becaue a parcel is meant to be delivered not played with like what they do to a lb b they parcels I hope each one of the ram employees are one day sick and someone makes them wait for there medication lady useless assholes who have no brains useless pathetic uneducated full of lies people who I honestly don't think know what it is to provide services they should be burned and closed if Durban ever has another uprising