Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Rain presents a sharply divided experience. Customers consistently praise individual sales and support agents by name for patience and product knowledge, making Customer Service & Support Quality (3.2) the strongest theme. However, the dominant recurring pattern is severe frustration with Billing, Contracts & Account Management (1.0) and Network Reliability & Connection Quality (1.2), where failed cancellations, unauthorised debits and nightly connection collapses appear relentlessly throughout the review period.
Top Strengths:
- •Customer Service & Support Quality: Customer Service & Support Quality (3.2) is carried almost entirely by named individuals. Reviewers repeatedly single out agents such as Siphiwe Kubeka, Mihlali, Zintle, Daniel and Kagiso for patience, clear explanations and genuine ownership, often describing them as the reason they stayed.
Replied to 100% of negative reviews
Reply time on negative reviews: 4h 51m
TrustIndex
6.4
Ranking
#2
in Mobile Networks
Reply Time
3h 33m
NPS Score
-41
Recommended: Unlikely
Replied to 100% of negative reviews
Reply time on negative reviews: 4h 51m
Nov '25 - Oct '26
Frequently Asked Questions About Rain
What do customers say about Rain?
Based on recent customer reviews, Rain presents a sharply divided experience. Customers consistently praise individual sales and support agents by name for patience and product knowledge, making Customer Service & Support Quality (3.2) the strongest theme. However, the dominant recurring pattern is severe frustration with Billing, Contracts & Account Management (1.0) and Network Reliability & Connection Quality (1.2), where failed cancellations, unauthorised debits and nightly connection collapses appear relentlessly throughout the review period.
What is Rain's biggest strength?
Rain's biggest strength, according to Hellopeter's AI analysis, is Customer Service & Support Quality. Customer Service & Support Quality (3.2) is carried almost entirely by named individuals. Reviewers repeatedly single out agents such as Siphiwe Kubeka, Mihlali, Zintle, Daniel and Kagiso for patience, clear explanations and genuine ownership, often describing them as the reason they stayed.
What are the most common complaints about Rain?
The most common complaint about Rain, based on Hellopeter's AI analysis of recent customer reviews, is Communication & Responsiveness. Communication & Responsiveness (1.4) is a recurring flashpoint. Customers describe the askRain and Leila chatbots looping the same reboot script, promised billing and technical callbacks that never arrive, and an unmonitored support inbox that closes the email channel entirely.
How does Rain compare to other Fibre & Broadband companies?
Rain scores 1.9 out of 5 on Hellopeter's AI analysis of service quality in Fibre & Broadband, compared to the Fibre & Broadband industry average of 1.9. Their strongest theme is Customer Service (3.2); their weakest is Billing & Contracts (1). The top AI-rated Fibre & Broadband business on Hellopeter is Atomic Access (4.7). How is the AI Score calculated? →
Is Rain trustworthy?
Rain has a TrustIndex of 6.4 out of 10 on Hellopeter, based on 5,604 reviews in the last 12 months. They reply to 100% of negative reviews, typically within 4 hours 51 min. Hellopeter has tracked Rain across 56,428 total reviews. How is the TrustIndex calculated? →
Recent reviews (5,604)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Oct 2026
Still no response
Today is the 3rd day and still no help from rain whatsoever, they said they will holler further into the issue but still no resolution from rain it is so unacceptable the account is under Cecilia Senne
1 reviews | Active since Jul 2024
After 4 days of visiting a provider (yellow) to get a month to month router with wifi contract, c...
After 4 days of visiting a provider (yellow) to get a month to month router with wifi contract, constantly phoning their head office to get a system error sorted, I've decided to explore an alternative provider. RAIN responded within 5 minutes after requesting a call back. Within 25min my profile was created, approved, paid and delivery is on its way. This is outstanding service! I've got s better deal, wifi on the move and uncapped data. Keep it up Rain, it's fine to take the business from those non performing providers
1 reviews | Active since Jul 2024
After 4 days of visiting a provider (yellow) to get a month to month router with wifi contract, c...
After 4 days of visiting a provider (yellow) to get a month to month router with wifi contract, constantly phoning their head office to get a system error sorted, I've decided to explore an alternative provider. RAIN responded within 5 minutes after requesting a call back. Within 25min my profile was created, approved, paid and delivery is on its way. This is outstanding service! I've got s better deal, wifi on the move and uncapped data. Keep it up Rain, it's fine to take the business from those non performing providers
1 reviews | Active since Oct 2026
Simphiwe Kubeka was very helpful, he attended to my query and also made a follow-up to check if I...
Simphiwe Kubeka was very helpful, he attended to my query and also made a follow-up to check if I am satisfied
1 reviews | Active since Oct 2026
Simphiwe Kubeka was very helpful, he attended to my query and also made a follow-up to check if I...
Simphiwe Kubeka was very helpful, he attended to my query and also made a follow-up to check if I am satisfied
1 reviews | Active since Nov 2020
Terrible Service by Rain. Terrible
I am experiencing similar issues... Since i joined Rain.. i have never been able to login to my ***... I have logged numerous calls and each one of them is escalated... As the agent claims. I dont understand why they cant just sort out my ***. You cant buy additional data elsewhere... So i am so frustrated with rain. Its appauling
1 reviews | Active since Nov 2020
Terrible Service by Rain. Terrible
I am experiencing similar issues... Since i joined Rain.. i have never been able to login to my ***... I have logged numerous calls and each one of them is escalated... As the agent claims. I dont understand why they cant just sort out my ***. You cant buy additional data elsewhere... So i am so frustrated with rain. Its appauling
1 reviews | Active since Feb 2023
Be careful of Rain internet services!!!!!
I would not recommend Rain to anybody. I cancelled my service almost 3 yrs ago. I have not had internet connection since. They however are refusing to collect their router and has been debiting my *** every month ever since. Sometimes they try to debit up to 8 installments a month. You will never be able to cancel your service. They will keep refusing to collect their router and continue billing you for a service they not providing. Be careful people, this company is not above board!!!
1 reviews | Active since Feb 2023
Be careful of Rain internet services!!!!!
I would not recommend Rain to anybody. I cancelled my service almost 3 yrs ago. I have not had internet connection since. They however are refusing to collect their router and has been debiting my *** every month ever since. Sometimes they try to debit up to 8 installments a month. You will never be able to cancel your service. They will keep refusing to collect their router and continue billing you for a service they not providing. Be careful people, this company is not above board!!!
1 reviews | Active since May 2023
Wonderfull service
Always great to speak with them and upgrading is so fast and the products are great the sales lady Zanele was very helpfull , she helped me upgrading my home to home pro and extenders , its been 2 years and will never switch to any other provider
1 reviews | Active since May 2023
Wonderfull service
Always great to speak with them and upgrading is so fast and the products are great the sales lady Zanele was very helpfull , she helped me upgrading my home to home pro and extenders , its been 2 years and will never switch to any other provider
1 reviews | Active since Oct 2026
Tara was extremely helpful, she let me know which option was best suitable for me and she made th...
Tara was extremely helpful, she let me know which option was best suitable for me and she made the enquiry so easy and understandable. She was so patient and kind, an absolute sweetheart. Thank you
1 reviews | Active since Oct 2026
Tara was extremely helpful, she let me know which option was best suitable for me and she made th...
Tara was extremely helpful, she let me know which option was best suitable for me and she made the enquiry so easy and understandable. She was so patient and kind, an absolute sweetheart. Thank you