NPS Score
-100
Recommended: Unlikely
Oct '25 - Sep '26
Frequently Asked Questions About Quirknet
How is Quirknet rated on Hellopeter?
Hellopeter has tracked Quirknet across 8 reviews. Quirknet hasn't collected enough recent reviews — at least 10 in the last 12 months are needed — to calculate a TrustIndex score. Have you used Quirknet? Write a review to help others decide.
Recent reviews (8)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Dec 2025
Constant Outages and No Resolution.
We contracted this ISP in December 2025 for both our home and office. Almost every month, our internet was down for days, with the issue repeatedly blamed on “Openserve.” After establishing that Openserve was not the problem, the ISP was silent on the matter. After being without internet for 7 days, we switched to another ISP, and our connection was restored using the same Openserve line. The ongoing outages caused significant personal and professional disruption and financial losses.
1 reviews | Active since Dec 2025
Constant Outages and No Resolution.
We contracted this ISP in December 2025 for both our home and office. Almost every month, our internet was down for days, with the issue repeatedly blamed on “Openserve.” After establishing that Openserve was not the problem, the ISP was silent on the matter. After being without internet for 7 days, we switched to another ISP, and our connection was restored using the same Openserve line. The ongoing outages caused significant personal and professional disruption and financial losses.
1 reviews | Active since Oct 2019
Absolutely disgraceful service – avoid Quirknet at all costs
If I could have awarded a negative score, I would! I cannot strongly enough advise people not to do business with Quirknet. We have now been without internet for three weeks. During this entire ordeal, there has been virtually no meaningful human support. Most of the responses have been generic, AI-style replies that do not actually resolve the problem. The shortest response time to one of our emails was six days, and several follow-up emails have simply gone unanswered. Quirknet eventually informed us that the line had supposedly been “restored long ago”, yet they have still refused to confirm when it was actually restored. More importantly, despite their claim that the line is up, we still have absolutely no internet service. We have followed every troubleshooting step provided by their AI bot. We have checked everything on our side and done exactly what was requested. The result remains the same: no internet. Instead of providing practical assistance, Quirknet continues to stall, deflect and repeat that the line is active. If the line is supposedly active, then why is there still no internet feed? And why will they not provide a technician to actually come out, inspect the connection and resolve the problem? At this point, repeating that the line was “restored long ago” is meaningless when the paying customer still cannot access the service. Their complete lack of urgency, communication, accountability and willingness to provide proper technical support is astonishing. We have repeatedly requested assistance from an actual technician or competent human being, yet this has not been provided. We are paying for an internet service that we simply do not have. What makes this even worse is the attitude once we decided to move away from them. Instead of urgently trying to resolve the service failure that caused the cancellation in the first place, they have been obstructive, uncooperative and more concerned with processes and excuses than restoring a service we are paying for. Three weeks without internet, almost no human communication, emails ignored for days, no technician, no working connection, and still no proper explanation. This is not customer service. It is a complete failure to deliver. Nobody should have to fight this hard simply to receive the internet service they are paying for. Based on our experience, I would strongly recommend that anyone considering Quirknet look elsewhere. Absolutely unacceptable and a disgraceful level of "service". There is none. Only excuses and "passing the ball."
1 reviews | Active since Oct 2019
Absolutely disgraceful service – avoid Quirknet at all costs
If I could have awarded a negative score, I would! I cannot strongly enough advise people not to do business with Quirknet. We have now been without internet for three weeks. During this entire ordeal, there has been virtually no meaningful human support. Most of the responses have been generic, AI-style replies that do not actually resolve the problem. The shortest response time to one of our emails was six days, and several follow-up emails have simply gone unanswered. Quirknet eventually informed us that the line had supposedly been “restored long ago”, yet they have still refused to confirm when it was actually restored. More importantly, despite their claim that the line is up, we still have absolutely no internet service. We have followed every troubleshooting step provided by their AI bot. We have checked everything on our side and done exactly what was requested. The result remains the same: no internet. Instead of providing practical assistance, Quirknet continues to stall, deflect and repeat that the line is active. If the line is supposedly active, then why is there still no internet feed? And why will they not provide a technician to actually come out, inspect the connection and resolve the problem? At this point, repeating that the line was “restored long ago” is meaningless when the paying customer still cannot access the service. Their complete lack of urgency, communication, accountability and willingness to provide proper technical support is astonishing. We have repeatedly requested assistance from an actual technician or competent human being, yet this has not been provided. We are paying for an internet service that we simply do not have. What makes this even worse is the attitude once we decided to move away from them. Instead of urgently trying to resolve the service failure that caused the cancellation in the first place, they have been obstructive, uncooperative and more concerned with processes and excuses than restoring a service we are paying for. Three weeks without internet, almost no human communication, emails ignored for days, no technician, no working connection, and still no proper explanation. This is not customer service. It is a complete failure to deliver. Nobody should have to fight this hard simply to receive the internet service they are paying for. Based on our experience, I would strongly recommend that anyone considering Quirknet look elsewhere. Absolutely unacceptable and a disgraceful level of "service". There is none. Only excuses and "passing the ball."
1 reviews | Active since Oct 2019
Quirknet: 9 DAYS WITHOUT INTERNET - NO CARE
9 DAYS WITHOUT INTERNET — NO SERVICE, NO RESPONSE, NO CUSTOMER CARE If this is Quirknet’s idea of customer service, prospective customers should seriously think twice before signing up. We have now been without internet for 9 days. Nine days. During this time, I have emailed Quirknet repeatedly — including on Friday 21 August, Monday 24 August, again this week and again yesterday — asking for assistance, clarity and simply some indication of what is happening. The response? Silence. No meaningful feedback. No resolution. No indication of when the service will be restored. No person taking ownership of the problem. No direct telephone assistance. And, incredibly, we are still without internet. Trying to contact Quirknet is an exercise in frustration. Their available contact channels appear designed to keep customers away from actual human beings. Emails either go unanswered or, when responses do arrive, they read like generic AI-generated replies that fail to address the actual issue. Telephone calls do not result in access to someone who can actually resolve the matter. Their WhatsApp portal? Also unanswered. Email? Ignored. Other contact portals? Either automated or seemingly disappear into a black hole. At this point, I genuinely do not know what a Quirknet customer is supposed to do when they actually require support. What makes this situation even worse is that I have made it abundantly clear that, because Quirknet has failed to provide us with a functioning internet service, I want to move to another provider. I have repeatedly requested my Openserve B-number/service number so that another ISP can assist us. Quirknet has still not provided it. So, not only are they seemingly incapable of restoring the internet service we are paying for, but they are also withholding the information I need to move to another provider that may actually be able to give us working internet. Let that sink in: No internet. No meaningful support. No communication. No B-number. No ability to move forward. Yet they still expect payment. I have even stated in writing that, without prejudice to my rights, I am willing to pay the September service fee simply to bring this relationship to an orderly conclusion. Apparently even that is not enough to earn the courtesy of an actual response. I have asked specifically for the name and direct contact number of a real person who can speak to me about this matter. Ignored. I have asked when the service will be restored. Ignored. I have asked for my B-number. Ignored. I have asked for clarity regarding cancellation. Ignored. I have asked for confirmation that Quirknet will not obstruct our migration to another provider. Ignored. After nine days without internet, the biggest problem is no longer simply the outage. It is the astonishing lack of customer care surrounding it. Technical faults happen. Equipment fails. Networks experience outages. Most reasonable customers understand that. What separates a professional service provider from an abysmal one is what they do when something goes wrong. Communication costs nothing. Acknowledging a customer's email costs nothing. Providing an honest update costs nothing. Allowing a paying customer to speak to an actual human being should not be considered a luxury. Instead, Quirknet has left us without internet and seemingly without anyone willing to take responsibility for resolving the problem. The silence has become almost unbelievable. Based on my experience, I cannot recommend Quirknet to anyone who relies on their internet connection for work, business or everyday life. Before signing up, I would strongly suggest prospective customers ask themselves one question: What happens when something goes wrong and you actually need Quirknet to help you? Because our experience over the past nine days has provided a very disturbing answer. Quirknet, I am posting this publicly because your private support channels have failed completely. I would now like the following, without another automated or generic response: My Openserve B-number/service number. A direct telephone number for a person who can take responsibility for this matter. A clear explanation of why we have been without internet for nine days. Confirmation of what is being done to resolve the matter. Confirmation that you will not obstruct our move to another ISP. I have tried repeatedly to resolve this privately. You have chosen silence. Perhaps a public platform will finally result in an actual human being responding.
1 reviews | Active since Oct 2019
Quirknet: 9 DAYS WITHOUT INTERNET - NO CARE
9 DAYS WITHOUT INTERNET — NO SERVICE, NO RESPONSE, NO CUSTOMER CARE If this is Quirknet’s idea of customer service, prospective customers should seriously think twice before signing up. We have now been without internet for 9 days. Nine days. During this time, I have emailed Quirknet repeatedly — including on Friday 21 August, Monday 24 August, again this week and again yesterday — asking for assistance, clarity and simply some indication of what is happening. The response? Silence. No meaningful feedback. No resolution. No indication of when the service will be restored. No person taking ownership of the problem. No direct telephone assistance. And, incredibly, we are still without internet. Trying to contact Quirknet is an exercise in frustration. Their available contact channels appear designed to keep customers away from actual human beings. Emails either go unanswered or, when responses do arrive, they read like generic AI-generated replies that fail to address the actual issue. Telephone calls do not result in access to someone who can actually resolve the matter. Their WhatsApp portal? Also unanswered. Email? Ignored. Other contact portals? Either automated or seemingly disappear into a black hole. At this point, I genuinely do not know what a Quirknet customer is supposed to do when they actually require support. What makes this situation even worse is that I have made it abundantly clear that, because Quirknet has failed to provide us with a functioning internet service, I want to move to another provider. I have repeatedly requested my Openserve B-number/service number so that another ISP can assist us. Quirknet has still not provided it. So, not only are they seemingly incapable of restoring the internet service we are paying for, but they are also withholding the information I need to move to another provider that may actually be able to give us working internet. Let that sink in: No internet. No meaningful support. No communication. No B-number. No ability to move forward. Yet they still expect payment. I have even stated in writing that, without prejudice to my rights, I am willing to pay the September service fee simply to bring this relationship to an orderly conclusion. Apparently even that is not enough to earn the courtesy of an actual response. I have asked specifically for the name and direct contact number of a real person who can speak to me about this matter. Ignored. I have asked when the service will be restored. Ignored. I have asked for my B-number. Ignored. I have asked for clarity regarding cancellation. Ignored. I have asked for confirmation that Quirknet will not obstruct our migration to another provider. Ignored. After nine days without internet, the biggest problem is no longer simply the outage. It is the astonishing lack of customer care surrounding it. Technical faults happen. Equipment fails. Networks experience outages. Most reasonable customers understand that. What separates a professional service provider from an abysmal one is what they do when something goes wrong. Communication costs nothing. Acknowledging a customer's email costs nothing. Providing an honest update costs nothing. Allowing a paying customer to speak to an actual human being should not be considered a luxury. Instead, Quirknet has left us without internet and seemingly without anyone willing to take responsibility for resolving the problem. The silence has become almost unbelievable. Based on my experience, I cannot recommend Quirknet to anyone who relies on their internet connection for work, business or everyday life. Before signing up, I would strongly suggest prospective customers ask themselves one question: What happens when something goes wrong and you actually need Quirknet to help you? Because our experience over the past nine days has provided a very disturbing answer. Quirknet, I am posting this publicly because your private support channels have failed completely. I would now like the following, without another automated or generic response: My Openserve B-number/service number. A direct telephone number for a person who can take responsibility for this matter. A clear explanation of why we have been without internet for nine days. Confirmation of what is being done to resolve the matter. Confirmation that you will not obstruct our move to another ISP. I have tried repeatedly to resolve this privately. You have chosen silence. Perhaps a public platform will finally result in an actual human being responding.
1 reviews | Active since Oct 2020
Absolute *******
If I could give 0 stars I would. I've been back and forth with Quirknet for over a month. Their customer service is atrocious. It takes days before you receive a response. I've complained on google, on their facebook page, via email 6 times and constantly on their whats app number but nobody cares. I cannot even move to another ISP because Quirknet are not cancelling as I requested to obtain a real ISP. I would not recommend Quirknet to my worst enemy. Absolutely pathetic company.
1 reviews | Active since Oct 2020
Absolute *******
If I could give 0 stars I would. I've been back and forth with Quirknet for over a month. Their customer service is atrocious. It takes days before you receive a response. I've complained on google, on their facebook page, via email 6 times and constantly on their whats app number but nobody cares. I cannot even move to another ISP because Quirknet are not cancelling as I requested to obtain a real ISP. I would not recommend Quirknet to my worst enemy. Absolutely pathetic company.
1 reviews | Active since Mar 2011
Useless
Cannot deliver what you pay for. Fibre line off going into week.2 When logging calls on their support system no feedback is given. Also communicate with sales person. Just explanation that the person is traveling and will be escalated or out of his hands. But up until today no proper explanation can be given why my line is off. Very poor service to loyal clients that always pays on time. Only attitude or delayed to non feedback or blaming openserve
1 reviews | Active since Mar 2011
Useless
Cannot deliver what you pay for. Fibre line off going into week.2 When logging calls on their support system no feedback is given. Also communicate with sales person. Just explanation that the person is traveling and will be escalated or out of his hands. But up until today no proper explanation can be given why my line is off. Very poor service to loyal clients that always pays on time. Only attitude or delayed to non feedback or blaming openserve
1 reviews | Active since Jul 2014
Pathetic service
Fibre line off for more than a week. When logging calls on their support system no feedback is given. Also communicate with sales person. Just explanation that the person is traveling and will be escalated. But up until today no proper explanation can be given why my line is off. Very poor service to loyal clients that always pays on time.
1 reviews | Active since Jul 2014
Pathetic service
Fibre line off for more than a week. When logging calls on their support system no feedback is given. Also communicate with sales person. Just explanation that the person is traveling and will be escalated. But up until today no proper explanation can be given why my line is off. Very poor service to loyal clients that always pays on time.