Quinn Pay
Claimed Business
|3.8|13 Reviews (last 12 months)|This business does not respond to reviews
Quinn Pay
Claimed Business
|3.8
13 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
Trustindex Rating
4.8NPS Score
-34Unlikely
TrustIndex
4.8
NPS Score
-34
Recommended: Unlikely
Review Distribution
3.8|13 Reviews
Oct '25 - Sep '26
Recent reviews (13)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceSM
Skhumbuzo M
1 reviews | Active since Aug 2026
21 Aug 2026, 18:46
Horrible experience
I asked Quinn Pay to register my company with the NCR. I told their billing manager directly that I did not need their software and would not be using it, I only need the NCR registration, and paid the amount she quoted on that basis. They then went silent for days after payment. When I followed up, I was told my email had gone to spam, which does not hold up, since replies within an existing email thread are not filtered as spam. When I queried this further, I was told that the R4000 I had already paid was in fact for the software I had explicitly declined, and that a further R1800 and R500 were now needed to actually complete the NCR registration. None of this was disclosed to me before I paid. For that reason, I believe they use NCR registration as the advertised service to draw in payment, while the real business is selling the software. I asked for a refund, since they were attributing my payment to a service I never asked for while treating the service I did actually ask for as still unpaid. I was told Quinn Pay does not give refunds under any circumstances. They then ignored all further communication from me. When I posted a review describing this, Quinn Pay made no attempt whatsoever to resolve the matter. Not a call, not an offer, not an apology, nothing. Instead they sent me a formal legal letter threatening defamation proceedings within 24 hours. They come across as very arrogant and bully. If it was possible to give a negative million stars, I would. Won't be using them again, and I recommend that you shouldn't either, unless you actually want to buy their software, because that is all they seem to be interested in, despite advertising a wide array of other services.
Helpful (0)
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Skhumbuzo M
1 reviews | Active since Aug 2026
21 Aug 2026, 18:46
Horrible experience
I asked Quinn Pay to register my company with the NCR. I told their billing manager directly that I did not need their software and would not be using it, I only need the NCR registration, and paid the amount she quoted on that basis. They then went silent for days after payment. When I followed up, I was told my email had gone to spam, which does not hold up, since replies within an existing email thread are not filtered as spam. When I queried this further, I was told that the R4000 I had already paid was in fact for the software I had explicitly declined, and that a further R1800 and R500 were now needed to actually complete the NCR registration. None of this was disclosed to me before I paid. For that reason, I believe they use NCR registration as the advertised service to draw in payment, while the real business is selling the software. I asked for a refund, since they were attributing my payment to a service I never asked for while treating the service I did actually ask for as still unpaid. I was told Quinn Pay does not give refunds under any circumstances. They then ignored all further communication from me. When I posted a review describing this, Quinn Pay made no attempt whatsoever to resolve the matter. Not a call, not an offer, not an apology, nothing. Instead they sent me a formal legal letter threatening defamation proceedings within 24 hours. They come across as very arrogant and bully. If it was possible to give a negative million stars, I would. Won't be using them again, and I recommend that you shouldn't either, unless you actually want to buy their software, because that is all they seem to be interested in, despite advertising a wide array of other services.
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Replies (0)KS
Kevin S
1 reviews | Active since Jun 2026
5 Jun 2026, 16:19
Thank you Quinn Pay
I would like to update my previous review. After raising my concerns, the Quinn Pay team reached out and provided the support and engagement that I was looking for. They took the time to address the issues I experienced, communicated openly, and worked towards a resolution. While my initial experience with support was frustrating due to delays in communication, I appreciate the efforts made to assist me and provide clarity on the matters raised. Thank you to the Quinn Pay team for taking my concerns seriously and for working with me to resolve them. Based on the support I have since received, I am happy to update my rating to 5 stars.
Helpful (0)
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Kevin S
1 reviews | Active since Jun 2026
5 Jun 2026, 16:19
Thank you Quinn Pay
I would like to update my previous review. After raising my concerns, the Quinn Pay team reached out and provided the support and engagement that I was looking for. They took the time to address the issues I experienced, communicated openly, and worked towards a resolution. While my initial experience with support was frustrating due to delays in communication, I appreciate the efforts made to assist me and provide clarity on the matters raised. Thank you to the Quinn Pay team for taking my concerns seriously and for working with me to resolve them. Based on the support I have since received, I am happy to update my rating to 5 stars.
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tiro M
1 reviews | Active since Nov 2012
5 Jun 2026, 01:24
Committed team
I am impressed by the commitment Roeloff and his team have to their merchants. To have the CEO make himself directly available and walk the talk alongside you is everything. Tamishka has also been invaluable in the process. Is it easy? For the most part, yes of course. Microlending is a business and there will be challenges but with Roeloff, Tamishka and the rest of them, I speak with confidence and from experience that it is competence, efficiency, transparency, accountability and sheer passion.
Helpful (0)
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tiro M
1 reviews | Active since Nov 2012
5 Jun 2026, 01:24
Committed team
I am impressed by the commitment Roeloff and his team have to their merchants. To have the CEO make himself directly available and walk the talk alongside you is everything. Tamishka has also been invaluable in the process. Is it easy? For the most part, yes of course. Microlending is a business and there will be challenges but with Roeloff, Tamishka and the rest of them, I speak with confidence and from experience that it is competence, efficiency, transparency, accountability and sheer passion.
0
Replies (0)KS
Kevin S
1 reviews | Active since Jun 2026
2 Jun 2026, 12:58
Poor Support
I experienced challenges with the level of support provided through Quinn Pay’s customer support channels. When issues arose, I logged support tickets as required, however responses were often significantly delayed, and in some cases I did not receive timely feedback to help resolve urgent matters. This made it difficult to get clarity and move our operations forward when we needed assistance. As a business relying on payment processing services, we expected more consistent communication and faster resolution times, especially when dealing with time-sensitive payment-related queries. In my experience, the support process did not meet the responsiveness we anticipated based on the service offering. Improving response times and ensuring more proactive communication with merchants would significantly enhance the overall client experience.
Helpful (0)
|Replies (1)KS
Kevin S
1 reviews | Active since Jun 2026
2 Jun 2026, 12:58
Poor Support
I experienced challenges with the level of support provided through Quinn Pay’s customer support channels. When issues arose, I logged support tickets as required, however responses were often significantly delayed, and in some cases I did not receive timely feedback to help resolve urgent matters. This made it difficult to get clarity and move our operations forward when we needed assistance. As a business relying on payment processing services, we expected more consistent communication and faster resolution times, especially when dealing with time-sensitive payment-related queries. In my experience, the support process did not meet the responsiveness we anticipated based on the service offering. Improving response times and ensuring more proactive communication with merchants would significantly enhance the overall client experience.
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Replies (1)PB
MH
Masungulo H
1 reviews | Active since Jul 2020
1 Jun 2026, 18:26
Not recommended at all
Unfortunately there is no half-a-star. Zero problem-solving skills. They collected funds from my clients using 'their' Debi check (Quinn Pay Debi check) but I never received those funds. I received email confirming that debit orders were successful but never receive the funds. Now they tell me that QP Debi check is not theirs. It belongs to Capital Software then I need to direct my anger to Capital Software. I think my money is gone...+/- R100K
Helpful (0)
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Masungulo H
1 reviews | Active since Jul 2020
1 Jun 2026, 18:26
Not recommended at all
Unfortunately there is no half-a-star. Zero problem-solving skills. They collected funds from my clients using 'their' Debi check (Quinn Pay Debi check) but I never received those funds. I received email confirming that debit orders were successful but never receive the funds. Now they tell me that QP Debi check is not theirs. It belongs to Capital Software then I need to direct my anger to Capital Software. I think my money is gone...+/- R100K
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Replies (1)JB
Johannes B
1 reviews | Active since Oct 2025
15 Jan 2026, 06:56
Quinn pay
I started with Quinn pay in 2024 and never looked back this is one if not the best financial software out there , thanks Quin pay keep it up
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Johannes B
1 reviews | Active since Oct 2025
15 Jan 2026, 06:56
Quinn pay
I started with Quinn pay in 2024 and never looked back this is one if not the best financial software out there , thanks Quin pay keep it up
0
Replies (0)MN