MH
Masungulo H
1 reviews | Active since Jul 2020
01 Jun 2026, 18:26
Not recommended at all
Unfortunately there is no half-a-star. Zero problem-solving skills. They collected funds from my clients using 'their' Debi check (Quinn Pay Debi check) but I never received those funds. I received email confirming that debit orders were successful but never receive the funds. Now they tell me that QP Debi check is not theirs. It belongs to Capital Software then I need to direct my anger to Capital Software. I think my money is gone...+/- R100K
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Quinn Pay's replyOfficial
02 Jun 2026, 11:23Thank you for your review.
We fully understand the frustration experienced by merchants affected by the industry-wide collection and settlement challenges that have occurred over recent months. However, it is important that readers understand the facts surrounding this matter.
Firstly, Quinn Pay is a Loan Management Software provider. Quinn Pay does not collect funds from consumers, hold merchant funds, process bank responses, perform settlements, or control payovers. These functions are performed by licensed third-party payment providers (TPPPs) and sponsor banks operating within the South African payments ecosystem.
The reviewer refers to "Quinn Pay DebiCheck." While DebiCheck services are integrated into the Quinn Pay platform for merchant convenience, the actual collection, response processing, settlement, and payover functions are performed by the relevant TPPP and sponsor bank, not by Quinn Pay itself.
The challenges experienced by the reviewer arose from well-documented issues involving the payment processing chain. Throughout this period, Quinn Pay actively engaged with the TPPP, banking partners, and affected merchants, attended meetings, escalated concerns, and continuously sought answers on behalf of merchants despite having no direct control over the underlying systems.
The suggestion that funds have simply "disappeared" is incorrect. The issue has always been one of delayed or disputed processing and settlement within the payment ecosystem, and Quinn Pay has consistently worked alongside all parties to obtain resolutions and updates.
While we appreciate the reviewer's frustration, it is unfair to hold Quinn Pay responsible for processes that it neither operates nor controls. Our team remains committed to assisting affected merchants and continues to engage with the relevant stakeholders until all outstanding matters are resolved.
Quinn Pay remains committed to transparency, support, and the ongoing success of the microfinance industry.
Quinn Pay's reply02 Jun 2026, 11:23
Official
Thank you for your review.
We fully understand the frustration experienced by merchants affected by the industry-wide collection and settlement challenges that have occurred over recent months. However, it is important that readers understand the facts surrounding this matter.
Firstly, Quinn Pay is a Loan Management Software provider. Quinn Pay does not collect funds from consumers, hold merchant funds, process bank responses, perform settlements, or control payovers. These functions are performed by licensed third-party payment providers (TPPPs) and sponsor banks operating within the South African payments ecosystem.
The reviewer refers to "Quinn Pay DebiCheck." While DebiCheck services are integrated into the Quinn Pay platform for merchant convenience, the actual collection, response processing, settlement, and payover functions are performed by the relevant TPPP and sponsor bank, not by Quinn Pay itself.
The challenges experienced by the reviewer arose from well-documented issues involving the payment processing chain. Throughout this period, Quinn Pay actively engaged with the TPPP, banking partners, and affected merchants, attended meetings, escalated concerns, and continuously sought answers on behalf of merchants despite having no direct control over the underlying systems.
The suggestion that funds have simply "disappeared" is incorrect. The issue has always been one of delayed or disputed processing and settlement within the payment ecosystem, and Quinn Pay has consistently worked alongside all parties to obtain resolutions and updates.
While we appreciate the reviewer's frustration, it is unfair to hold Quinn Pay responsible for processes that it neither operates nor controls. Our team remains committed to assisting affected merchants and continues to engage with the relevant stakeholders until all outstanding matters are resolved.
Quinn Pay remains committed to transparency, support, and the ongoing success of the microfinance industry.