Horrible experience

I asked Quinn Pay to register my company with the NCR. I told their billing manager directly that I did not need their software and would not be using it, I only need the NCR registration, and paid the amount she quoted on that basis. They then went silent for days after payment. When I followed up, I was told my email had gone to spam, which does not hold up, since replies within an existing email thread are not filtered as spam.

When I queried this further, I was told that the R4000 I had already paid was in fact for the software I had explicitly declined, and that a further R1800 and R500 were now needed to actually complete the NCR registration. None of this was disclosed to me before I paid. For that reason, I believe they use NCR registration as the advertised service to draw in payment, while the real business is selling the software.

I asked for a refund, since they were attributing my payment to a service I never asked for while treating the service I did actually ask for as still unpaid. I was told Quinn Pay does not give refunds under any circumstances. They then ignored all further communication from me.

When I posted a review describing this, Quinn Pay made no attempt whatsoever to resolve the matter. Not a call, not an offer, not an apology, nothing. Instead they sent me a formal legal letter threatening defamation proceedings within 24 hours. They come across as very arrogant and bully.

If it was possible to give a negative million stars, I would. Won't be using them again, and I recommend that you shouldn't either, unless you actually want to buy their software, because that is all they seem to be interested in, despite advertising a wide array of other services.