Pupganics
Unclaimed Business
|1|5 Reviews (last 12 months)|This business does not respond to reviews
Pupganics
Unclaimed Business
|1
5 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
NPS Score
-100Unlikely
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|5 Reviews
Apr '26 - Sep '26
Recent reviews (5)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceES
Emile S
1 reviews | Active since Jan 2017
2 Jun 2026, 06:36
Pupganics - beware, they are too good to be true
They a bunch of ****mers. Order placed 10 April, 2 deductions made, still nothing. The last email I got from them was that my order was out for delivery, that was 22 May. They have now stopped replying to my emails via their customer support email address after told them how *********** they are. Cannot post any comments on the FB page, only good stories to be found there. I will now make it a priority to let as many people know on as many platforms that are accessible about this experience.
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Emile S
1 reviews | Active since Jan 2017
2 Jun 2026, 06:36
Pupganics - beware, they are too good to be true
They a bunch of ****mers. Order placed 10 April, 2 deductions made, still nothing. The last email I got from them was that my order was out for delivery, that was 22 May. They have now stopped replying to my emails via their customer support email address after told them how *********** they are. Cannot post any comments on the FB page, only good stories to be found there. I will now make it a priority to let as many people know on as many platforms that are accessible about this experience.
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Replies (0)SM
Susan M
1 reviews | Active since Jul 2020
19 May 2026, 14:28
Shocking service
I ordered and paid for a product 1 month ago and still haven't received it and then what's even worse is that they deducted the same amount off my bank account one month later without my authority - which is *****. No reference/order numbers were provided when I placed the order and paid. After many follow-ups I'm given a tracking number which doesn't appear to have moved in over a week (stating it's in SA). The they tell me it's my responsibility to follow-up on it. If a provider sells a product, they need to ensure their distribution methods work. Also, I did not give them my banking details so how do they deduct money from my account. I have now had to cancel a card which is very inconvenient. Never again will I use them even if I ever receive the product and its fantastic....
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Susan M
1 reviews | Active since Jul 2020
19 May 2026, 14:28
Shocking service
I ordered and paid for a product 1 month ago and still haven't received it and then what's even worse is that they deducted the same amount off my bank account one month later without my authority - which is *****. No reference/order numbers were provided when I placed the order and paid. After many follow-ups I'm given a tracking number which doesn't appear to have moved in over a week (stating it's in SA). The they tell me it's my responsibility to follow-up on it. If a provider sells a product, they need to ensure their distribution methods work. Also, I did not give them my banking details so how do they deduct money from my account. I have now had to cancel a card which is very inconvenient. Never again will I use them even if I ever receive the product and its fantastic....
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BEVERLEY B
1 reviews | Active since Apr 2026
29 Apr 2026, 17:03
Pupganics is a *****ulant site stay away..
I purchased from Pupganics on the 1st April. Product hasnt been received yet. They debited a second payment on the 29th April. I have had to cancel my cr card. I have written to them but I have received no reply. They ahve a very convincing website and they fillow up with emails giving me a tracking no and showing the progress ofthe delivery. But still nothi g has arrived. Helping themselves to a second payment is unaccwptable.
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BEVERLEY B
1 reviews | Active since Apr 2026
29 Apr 2026, 17:03
Pupganics is a *****ulant site stay away..
I purchased from Pupganics on the 1st April. Product hasnt been received yet. They debited a second payment on the 29th April. I have had to cancel my cr card. I have written to them but I have received no reply. They ahve a very convincing website and they fillow up with emails giving me a tracking no and showing the progress ofthe delivery. But still nothi g has arrived. Helping themselves to a second payment is unaccwptable.
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Gerry Z
1 reviews | Active since Apr 2013
29 Apr 2026, 16:51
Unauthorised Debits
When ordering once off they automatically re-schedule you payment as monthly without your knowledge. They don't respond, and the product i ordered as a once off months ag has never been received
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Catiana S
1 reviews | Active since Dec 2025
20 Apr 2026, 07:59
Business is a ****
I placed an order with Pupganics on 09 March and paid R763.99. To date, I have not received my order. The company is now claiming that I subscribed during checkout, which was never clearly disclosed or agreed to. They are refusing to process or deliver my order unless I update my card details and make additional payment. When I log into my account, the order status is inconsistent (showing both “Complete” and “On its way”), and the tracking information provided does not appear to be from a legitimate courier. Additionally, I attempted to cancel the subscription, but the website gives an error message (“Couldn’t load cancellations”), making it impossible to cancel. This is extremely misleading and unacceptable. I made a once-off purchase and did not knowingly agree to any subscription. I request: Immediate cancellation of any subscription A full refund of R763.99 Confirmation that no further charges will be attempted If this is not resolved, I will proceed with a chargeback through my bank and report this matter further.
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Catiana S
1 reviews | Active since Dec 2025
20 Apr 2026, 07:59
Business is a ****
I placed an order with Pupganics on 09 March and paid R763.99. To date, I have not received my order. The company is now claiming that I subscribed during checkout, which was never clearly disclosed or agreed to. They are refusing to process or deliver my order unless I update my card details and make additional payment. When I log into my account, the order status is inconsistent (showing both “Complete” and “On its way”), and the tracking information provided does not appear to be from a legitimate courier. Additionally, I attempted to cancel the subscription, but the website gives an error message (“Couldn’t load cancellations”), making it impossible to cancel. This is extremely misleading and unacceptable. I made a once-off purchase and did not knowingly agree to any subscription. I request: Immediate cancellation of any subscription A full refund of R763.99 Confirmation that no further charges will be attempted If this is not resolved, I will proceed with a chargeback through my bank and report this matter further.
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