Madelaine D

Active since Feb 2015

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Reviews

8 reviews

3 weeks ago

False marketing

False impression from Sales Department and Incorrect Billing I upgraded my contract on 29 April after speaking with Timothy from Elite Mobile. He explicitly told me the new contract would start at the beginning of May to avoid any mid month activation and pro rata billing. We waited for delivery because I was told there was a stock shortage on the new phone — and I accepted that on the assurance that there would be no pro rata charges. Despite this, my June statement shows: - A pro rata charge for May - A full contract fee for June In effect, I was charged almost double for the period, which is exactly what I was told would not happen. This feels like false sales assurance and a failure to honor what Vodacom/Elite Mobile committed to at point of sale. I re**** on Elite Mobile's promises, and therefore want the following: - A credit for the pro rata amount billed for May (and any knock on overcharge), The matter has been sent to them on 7 July 2026 and is still not resolved.

0 replies

Nedbank

1 month ago

Poor Service from Nedbank Home Loans Department

Extreme dissatisfaction and frustration regarding consistently poor service I have received from Nedbank. Disappointed by the by the unprofessionalism and lack of resolution regarding my Home Loan Account. The Issue I called to get a ‘Paid-Up’ letter from the bank regarding my home loan. I called numerous times this morning. ***explaining exactly what I need. I was busy with the call for over an hour and being given the runaround by staff. From Home Loans to Insurance Department to the Legal Department. And despite all the explanations my issue remains unresolved. Specific Concerns • Lack of Communication: Despite the long call I have not received a clear answer or follow-up. They just said call back after two days (no clear resolution date provided) • Unprofessional Conduct: Staff have been unhelpful, dismissive, and unwilling to assist with my query. In some instances, I felt disrespected by the lack of empathy shown. • Financial Impact: Due to Nedbank’s delay/failure to process the request I have incurred unnecessary costs and stress. What I Request To resolve this matter, I require the following actions: 1. A detailed investigation into why this occurred. 2. Please send me my ‘Paid-Up’ letter. Next Steps I expect a response within a day. If I do not receive a satisfactory response, I will have no choice but to escalate this matter to the National Financial Ombud Scheme (NFO) for further assistance, as is my right. I trust that you will treat this matter with the urgency and seriousness it deserves. Sincerely, Madelaine

0 replies

Vodacom

2 months ago

DELAYED REPLY FROM VODACOM ON PREVIOUS REVIEW ON HELLO PETER!!! Vodacom - False impression from Sales Department and Incorrect Billing

Vodacom - False impression from Sales Department and Incorrect Billing I upgraded my contract on 29 April after speaking with Timothy from Vodacom Sales. He explicitly told me the new contract would start at the beginning of May to avoid any mid month activation and pro rata billing. We waited for delivery because I was told there was a stock shortage on the new phone — and I accepted that on the assurance that there would be no pro rata charges. Despite this, my June statement shows: - A pro rata charge for May - A full contract fee for June In effect, I was charged almost double for the period, which is exactly what I was told would not happen. This feels like false sales assurance and a failure to honor what Vodacom committed to at point of sale. I re**** on Vodacom’s guidance and promises, and therefore want the following: - A credit for the pro rata amount billed for May (and any knock on overcharge), - Written confirmation that the contract start date and billing have been corrected to align with what was promised. - The call/interaction with Timothy (29 April) pulled and reviewed to prevent this happening again. I’ve been a customer of Vodacom for many years and was reasonable when I waited through the stock delay. Please resolve this promptly and provide a reference number for this complaint

5 replies

Vodacom

2 months ago

Vodacom - False impression from Sales Department and Incorrect Billing

I upgraded my contract on 29 April after speaking with Timothy from Vodacom Sales. He explicitly told me the new contract would start at the beginning of May to avoid any mid‑month activation and pro‑rata billing. We waited for delivery because I was told there was a stock shortage on the new phone — and I accepted that on the assurance that there would be no pro‑rata charges. Despite this, my June statement shows: - A pro‑rata charge for May - A full contract fee for June In effect, I was charged almost double for the period, which is exactly what I was told would not happen. This feels like false sales assurance and a failure to honor what Vodacom committed to at point of sale. I re**** on Vodacom’s guidance and promises, and therefore want the following: - A credit for the pro‑rata amount billed for May (and any knock‑on overcharge), app**** to my account. - Written confirmation that the contract start date and billing have been corrected to align with what was promised. - The call/interaction with Timothy (29 April) pulled and reviewed to prevent this happening again. - I’ve been a customer of Vodacom for many years and was reasonable when I waited through the stock delay. Please resolve this promptly and provide a reference number for this complaint

3 replies

Profmed Medical Scheme

12 months ago

POOR SERVICE AND DELAYED PAYMENTS

Disappointed by Poor Service and Payment Delays I’m extremely disappointed with the service I’ve received from Profmed What should be a source of support during times o llf medical need has instead become a source of stress and frustration. Despite submitting all required documentation promptly and following up multiple times, my claims have been met with endless delays and vague responses. The lack of transparency and accountability is unacceptable—especially when dealing with something as critical as healthcare. Customer service is consistently unhelpful, with long wait times and agents who seem either uninformed or unwilling to assist. Each interaction feels like starting from scratch, and there's no sense of urgency or empathy. Delayed payments have not only disrupted my financial planning but also strained relationships with healthcare providers who are waiting for reimbur*****t. It’s deeply concerning that a company entrusted with people’s health can operate with such disregard for its members. I hope this review serves as a wake-up call. We deserve better—timely payments, clear communication, and a service that reflects the seriousness of its role in our lives.

1 reply

SPAR

20 months ago

WHAT IS THE REAL PROBLEM WITH REFUNDS FROM SPAR 2U!!. INTEREST??

I see a lot of complaints on Hello Peter RE: Spar2U refunds!! I am.also.having a very bad experience. You can add me to the list!! I should have checked the reviews for Spar 2u before considering using the functionality!!! I DON'T KNOW WHY THEY HAVE SUCH A DELAY WITH REFUNDS? ARE THEY EARNING EXTRA INTEREST?!! My story: - Placed an order via app - Not all the stock was delivered. - Order was changed with my consent. - Malelane Superspar super professional with the delivery and the delivery guy was very friendly and on time on New Year's day - Saw that the initial order's amount was deducted from my credit card plus some fee?? - Struggled to get in touch with the correct department within Spar RE: my refund - It is now Day 16 and refund not reflecting in my bank account yet - Keep on following up with with them and all they say that it takes time?? - In this day and age with all the technology available plus competition with 60/60.and Woolies How is it even possible?? - One expects more from you Spar 2u!!!

0 replies

Mountain Side Luxury Resort - Bronkhorstspruit

34 months ago

Worst accommodation ever!!!

Business is not what they advertise on Booking.com No WiFi, No Flat Screen TV, No Electricity, No mountain view, No dam view, No cutlery, No tea/Coffee, No cups/glasses, Towel for one person only, No soap in bathroom, No warm water, No restaurant, No spa or wellness centre. Host charged us more than price om Booking.com. Or give some discount for the inconvenience. He should have informed us beforehand that he cannot accommodate us because of the electrical problem. We could not bath. We could not charge our phones after he said he will make a plan. Very poor value for money.

0 replies

Ip Solutions

NPS: 0

140 months ago

SETTLEMENT PREVIOUS SERVICE PROV/ RELOCATE SYSTEM

IP Solutions dropped into our office in August 2013 to market their Samsung telephone system. It seemed like a good system and we came to an agreement that they settle our outstanding amounts with our previous service providers i.e. Sasfin. Up to date hereof they did not settle any amounts with the previous service providers. Needless to say that the previous service are still deducting their debit orders every month. Furthermore our business moved to our house. I have requested that the system be moved. It is now 4 weeks. No success. they agreed to do it free of charge and now say that I can wait as they are doing me a favour. If an IP Solution guy ever walked into your office with some deal. Show them the door. Their after service is of poor quality. They don't return your calls or emails. Madelaine Dorey on behalf of Dr Jan Breytenbach [Email Removed]

0 replies

Review Distribution

5 Star

0 (0%)

4 Star

0 (0%)

3 Star

0 (0%)

2 Star

1 (12.5%)

1 Star

7 (87.5%)

Madelaine D

Reviews

False marketing

Poor Service from Nedbank Home Loans Department

DELAYED REPLY FROM VODACOM ON PREVIOUS REVIEW ON HELLO PETER!!! Vodacom - False impression from Sales Department and Incorrect Billing

Vodacom - False impression from Sales Department and Incorrect Billing

POOR SERVICE AND DELAYED PAYMENTS

WHAT IS THE REAL PROBLEM WITH REFUNDS FROM SPAR 2U!!. INTEREST??

Worst accommodation ever!!!

SETTLEMENT PREVIOUS SERVICE PROV/ RELOCATE SYSTEM

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