Based on recent customer reviews, Nedbank is described by the overwhelming majority of customers as slow, fragmented and unaccountable. Recurring themes include accounts frozen for FICA without warning, double and early debit orders on home loans and vehicle finance, ***** cases left unresolved for months, and endless transfers between departments. A small group of customers praise individually named consultants who resolved matters quickly.
Top Strengths:
- •Staff & Branch Experience: The strongest theme, driven by a visible group of named consultants such as Vanitha Naidoo, Mohammed Ali, Priscilla and Mthobisi Nzimande who resolved long standing issues in one interaction, contrasted against branch queues and unattended help desks.
TrustIndex
1.7
NPS Score
-86
Recommended: Unlikely
Nov '25 - Oct '26
Frequently Asked Questions About Nedbank
What do customers say about Nedbank?
Based on recent customer reviews, Nedbank is described by the overwhelming majority of customers as slow, fragmented and unaccountable. Recurring themes include accounts frozen for FICA without warning, double and early debit orders on home loans and vehicle finance, ***** cases left unresolved for months, and endless transfers between departments. A small group of customers praise individually named consultants who resolved matters quickly.
What is Nedbank's biggest strength?
Nedbank's biggest strength, according to Hellopeter's AI analysis, is Staff & Branch Experience. The strongest theme, driven by a visible group of named consultants such as Vanitha Naidoo, Mohammed Ali, Priscilla and Mthobisi Nzimande who resolved long standing issues in one interaction, contrasted against branch queues and unattended help desks.
What are the most common complaints about Nedbank?
The most common complaint about Nedbank, based on Hellopeter's AI analysis of recent customer reviews, is Account Access & Management. Repeated FICA blocks on already verified profiles dominate this theme. Customers describe salaries locked away on payday, branch visits that resolve nothing, and credit cards and loans that stay open and accrue fees months after closure was requested.
Is Nedbank trustworthy?
Nedbank has a TrustIndex of 1.7 out of 10 on Hellopeter, based on 2,516 reviews in the last 12 months. Hellopeter has tracked Nedbank across 33,943 total reviews. How is the TrustIndex calculated? →
Recent reviews (2,516)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Oct 2022
. I am unhappy the way Nedbank is treating me
I have a loan account which is coming to an end the balance I was given by end of September is R69 then I called again on the 9th of October to get the settlement amount and was sent a statement of R360.48 which is calculated as current balance R130.09, Insurance 230.39 and interest 33.27 then now I get another statement saying I need to pay balance of R433.76 as settlement amount given 7 days why am I getting charged interests on the amount if is not overdue. I am unhappy the way Nedbank is treating me while I have paid this account in good manner for 5 years and insurance is ridiculously charged on less amount how can I pay insurance on a balance of less that R1000 .
1 reviews | Active since Oct 2022
. I am unhappy the way Nedbank is treating me
I have a loan account which is coming to an end the balance I was given by end of September is R69 then I called again on the 9th of October to get the settlement amount and was sent a statement of R360.48 which is calculated as current balance R130.09, Insurance 230.39 and interest 33.27 then now I get another statement saying I need to pay balance of R433.76 as settlement amount given 7 days why am I getting charged interests on the amount if is not overdue. I am unhappy the way Nedbank is treating me while I have paid this account in good manner for 5 years and insurance is ridiculously charged on less amount how can I pay insurance on a balance of less that R1000 .
1 reviews | Active since May 2014
Poor service
We received a mail with some information, the following is still outstanding as per my mail on 2 October 2026: Good day We need the following as well : • 3 months bank statements prior to death to date • Funds to be transferred to the estate late bank account • Statements reflecting zero balances
1 reviews | Active since May 2014
Poor service
We received a mail with some information, the following is still outstanding as per my mail on 2 October 2026: Good day We need the following as well : • 3 months bank statements prior to death to date • Funds to be transferred to the estate late bank account • Statements reflecting zero balances
1 reviews | Active since Jul 2016
BAd customer Service Credit and MFC Divisions.
Nedbank's credit card division allows ********** transactions to go through, and they only notified me once the transaction had gone through. I have been trying for weeks to set up the notification parameters, but the app does not allow me. Although they have resolved the case in my favour, this should not happen. Yesterday I called the call centre to have this matter resolved, but to no avail. CASE NUMBER *** Then there is the MFC division that just adds extra benefits to my account without my knowledge. Client *** Deal Ref Number: ***. On 30/06/2026, I was requested to submit insurance confirmation, which I did, but lately I have been receiving threathing sms's about failure to produce insurance cover; my future claim will be rejected. How many times do I have to submit the same thing over and over? (***: Confirmation of Insurance - MFC - ***. I am really tired of Nedbank Re: ***: Second Reminder Proof of Insurance - MFC - ***
1 reviews | Active since Jul 2016
BAd customer Service Credit and MFC Divisions.
Nedbank's credit card division allows ********** transactions to go through, and they only notified me once the transaction had gone through. I have been trying for weeks to set up the notification parameters, but the app does not allow me. Although they have resolved the case in my favour, this should not happen. Yesterday I called the call centre to have this matter resolved, but to no avail. CASE NUMBER *** Then there is the MFC division that just adds extra benefits to my account without my knowledge. Client *** Deal Ref Number: ***. On 30/06/2026, I was requested to submit insurance confirmation, which I did, but lately I have been receiving threathing sms's about failure to produce insurance cover; my future claim will be rejected. How many times do I have to submit the same thing over and over? (***: Confirmation of Insurance - MFC - ***. I am really tired of Nedbank Re: ***: Second Reminder Proof of Insurance - MFC - ***
1 reviews | Active since Mar 2009
Poor service
Service at nedbank is becoming terrible day by day. On the 24 I went to Shell garage at Constantia to out patrol when I want to pay it decline my card and show wrong pin , I then went to the ATM and withdraw cash and pay. To my surprise the decline transaction took my money when I check the balance the money was gone. I called ***** department and they confirmed that money was taken and will be returned until today money hasn't come back. I then went to garage and they said they can not give me money because they have a declined receipt. When I check my statement the transaction is not appearing but when I call nedbank they can confirm transaction. I am stuck because Shell garage are saying they can not pay back the money because they did not take and Nedbank said they can not reverse transaction but what I don't understand is that I have a receipt written decline but my money is gone
1 reviews | Active since Mar 2009
Poor service
Service at nedbank is becoming terrible day by day. On the 24 I went to Shell garage at Constantia to out patrol when I want to pay it decline my card and show wrong pin , I then went to the ATM and withdraw cash and pay. To my surprise the decline transaction took my money when I check the balance the money was gone. I called ***** department and they confirmed that money was taken and will be returned until today money hasn't come back. I then went to garage and they said they can not give me money because they have a declined receipt. When I check my statement the transaction is not appearing but when I call nedbank they can confirm transaction. I am stuck because Shell garage are saying they can not pay back the money because they did not take and Nedbank said they can not reverse transaction but what I don't understand is that I have a receipt written decline but my money is gone
1 reviews | Active since Feb 2016
FORMAL COMPLAINT & FINAL DEMAND | ********** MWEB Card Transaction | Failure to Refund and Incorrect Closure of ***** Investigation
To: *** Cc: *** Dear Nedbank ***** Investigations Department and Client Complaints Management, I hereby wish to lodge a formal complaint and final demand regarding the unacceptable handling of a ********** card transaction on my Nedbank account. I have been a loyal Nedbank client since 2007, representing almost 20 years of banking history with your institution. I am extremely disappointed by the manner in which this matter has been investigated, communicated and ultimately handled. BACKGROUND OF THE COMPLAINT On or around 9 May 2026, I identified an unauthorised transaction on my Nedbank card, reflected as an MWEB POS Purchase. I immediately contacted Nedbank's ***** Department to report the transaction. My card was blocked without delay, and a replacement card was ordered. Since reporting this incident, I have made several enquiries regarding the progress and outcome of the ***** investigation. I have also approached my personal banker at Nedbank Menlyn, who was unable to provide clarity regarding the matter. Today, 12 October 2026, I contacted the ***** Department again, only to be informed that the investigator had closed the case on the grounds that the disputed funds had supposedly been refunded to my account. THIS INFORMATION IS INCORRECT. To date, I have not received the refund in question, nor have I been provided with documentary evidence substantiating Nedbank's assertion that the funds were returned. I find it deeply concerning that a ***** investigation could be closed on the basis of an alleged refund without the bank being able to demonstrate that the funds were actually credited to the affected account. FORMAL DEMANDS I now formally request the following: 1. The immediate reopening and independent review of the ***** investigation. 2. Written confirmation of the original ***** case reference number, investigation findings and reasons for closure. 3. Documentary evidence of the alleged refund, including the transaction date, amount, receiving account and traceable transaction reference. 4. An explanation of why the case was closed despite my continued assertion that no refund had been received. 5. Immediate reimbur*****t of the disputed amount should Nedbank be unable to substantiate the alleged refund or establish a valid basis for declining my claim. 6. A formal written response from a senior representative of Nedbank's ***** Investigations or Complaints Management Department. FINAL FIVE-BUSINESS-DAY NOTICE Given that this matter has remained unresolved for approximately five months, I am no longer prepared to accept further unexplained delays, contradictory information or assurances unsupported by documentary evidence. I hereby afford Nedbank five (5) business days from receipt of this correspondence to provide a substantive written response and satisfactory resolution. Should Nedbank fail to address this matter satisfactorily within the stipulated period, I intend to escalate my complaint to the National Financial Ombud Scheme South Africa (NFO) without further notice. Furthermore, I expressly reserve all my rights to pursue any additional remedies available to me under South African law, including obtaining independent legal representation and seeking recovery of any reasonable legal costs and other losses where legally permissible. Nothing in this correspondence constitutes a waiver of any of my rights. CONCLUSION After almost two decades as a Nedbank client, I expect significantly higher standards of accountability, professionalism, transparency and client service. I consider the handling of this matter unacceptable, particularly the reported closure of a ***** investigation on the basis of a refund that I maintain was never received. I trust that Nedbank will now treat this complaint with the seriousness and urgency it warrants. I await your written response. Kind regards, Barend Jacobus Wolmarans Nedbank Client Since 2007
1 reviews | Active since Feb 2016
FORMAL COMPLAINT & FINAL DEMAND | ********** MWEB Card Transaction | Failure to Refund and Incorrect Closure of ***** Investigation
To: *** Cc: *** Dear Nedbank ***** Investigations Department and Client Complaints Management, I hereby wish to lodge a formal complaint and final demand regarding the unacceptable handling of a ********** card transaction on my Nedbank account. I have been a loyal Nedbank client since 2007, representing almost 20 years of banking history with your institution. I am extremely disappointed by the manner in which this matter has been investigated, communicated and ultimately handled. BACKGROUND OF THE COMPLAINT On or around 9 May 2026, I identified an unauthorised transaction on my Nedbank card, reflected as an MWEB POS Purchase. I immediately contacted Nedbank's ***** Department to report the transaction. My card was blocked without delay, and a replacement card was ordered. Since reporting this incident, I have made several enquiries regarding the progress and outcome of the ***** investigation. I have also approached my personal banker at Nedbank Menlyn, who was unable to provide clarity regarding the matter. Today, 12 October 2026, I contacted the ***** Department again, only to be informed that the investigator had closed the case on the grounds that the disputed funds had supposedly been refunded to my account. THIS INFORMATION IS INCORRECT. To date, I have not received the refund in question, nor have I been provided with documentary evidence substantiating Nedbank's assertion that the funds were returned. I find it deeply concerning that a ***** investigation could be closed on the basis of an alleged refund without the bank being able to demonstrate that the funds were actually credited to the affected account. FORMAL DEMANDS I now formally request the following: 1. The immediate reopening and independent review of the ***** investigation. 2. Written confirmation of the original ***** case reference number, investigation findings and reasons for closure. 3. Documentary evidence of the alleged refund, including the transaction date, amount, receiving account and traceable transaction reference. 4. An explanation of why the case was closed despite my continued assertion that no refund had been received. 5. Immediate reimbur*****t of the disputed amount should Nedbank be unable to substantiate the alleged refund or establish a valid basis for declining my claim. 6. A formal written response from a senior representative of Nedbank's ***** Investigations or Complaints Management Department. FINAL FIVE-BUSINESS-DAY NOTICE Given that this matter has remained unresolved for approximately five months, I am no longer prepared to accept further unexplained delays, contradictory information or assurances unsupported by documentary evidence. I hereby afford Nedbank five (5) business days from receipt of this correspondence to provide a substantive written response and satisfactory resolution. Should Nedbank fail to address this matter satisfactorily within the stipulated period, I intend to escalate my complaint to the National Financial Ombud Scheme South Africa (NFO) without further notice. Furthermore, I expressly reserve all my rights to pursue any additional remedies available to me under South African law, including obtaining independent legal representation and seeking recovery of any reasonable legal costs and other losses where legally permissible. Nothing in this correspondence constitutes a waiver of any of my rights. CONCLUSION After almost two decades as a Nedbank client, I expect significantly higher standards of accountability, professionalism, transparency and client service. I consider the handling of this matter unacceptable, particularly the reported closure of a ***** investigation on the basis of a refund that I maintain was never received. I trust that Nedbank will now treat this complaint with the seriousness and urgency it warrants. I await your written response. Kind regards, Barend Jacobus Wolmarans Nedbank Client Since 2007
1 reviews | Active since Apr 2019
Nedbank: Why Do Previously Prescribed Accounts Keep Returning to Damage My Financial Standing?
**Nedbank: Why Do Previously Prescribed Accounts Keep Returning to Damage My Financial Standing?** My Nedbank Personal Loan and Overdraft were previously confirmed as prescribed. Yet adverse information concerning these accounts has reappeared, and my overdraft continues to be displayed adversely on my credit profile. **Nedbank, what evidence justifies this reporting, and what information are you continuing to submit about these accounts?** This is a recurring matter with serious consequences. These disputed accounts are raised when I seek credit, undermining my financial standing and affecting my livelihood. As a working professional and business owner, I need access to financial opportunities—not an endless battle to defend my name against accounts previously recognised as prescribed. From my perspective, the repeated revival of adverse information feels like **tactical financial warfare**. The consumer remains financially restricted while having to challenge the same accounts again and again. I cannot establish whether this is deliberate, but Nedbank must explain whether the cause is its reporting practices, its agents or a failure to correct the information at its source. **Prescription cannot simply be disregarded because an account remains on an institution's system.** If Nedbank contends that either account did not prescribe, it must disclose the account-specific evidence and explain its position. A payment date or assertion of court proceedings must be substantiated—not merely repeated. I require Nedbank to investigate both accounts separately, identify the information it has supp**** to credit bureaus, explain the basis for any changed status and correct reporting that is inaccurate or unsupported. I also require a permanent solution. Correcting an entry only for it to return through another submission leaves the consumer bearing the same harm. **Nedbank, stop leaving me to carry the consequences of this unresolved reporting. Provide the evidence, explain your conduct and resolve the matter at its source.** I am preserving evidence of the prejudice and will pursue appropriate regulatory, ombud and legal remedies if this continues.
1 reviews | Active since Apr 2019
Nedbank: Why Do Previously Prescribed Accounts Keep Returning to Damage My Financial Standing?
**Nedbank: Why Do Previously Prescribed Accounts Keep Returning to Damage My Financial Standing?** My Nedbank Personal Loan and Overdraft were previously confirmed as prescribed. Yet adverse information concerning these accounts has reappeared, and my overdraft continues to be displayed adversely on my credit profile. **Nedbank, what evidence justifies this reporting, and what information are you continuing to submit about these accounts?** This is a recurring matter with serious consequences. These disputed accounts are raised when I seek credit, undermining my financial standing and affecting my livelihood. As a working professional and business owner, I need access to financial opportunities—not an endless battle to defend my name against accounts previously recognised as prescribed. From my perspective, the repeated revival of adverse information feels like **tactical financial warfare**. The consumer remains financially restricted while having to challenge the same accounts again and again. I cannot establish whether this is deliberate, but Nedbank must explain whether the cause is its reporting practices, its agents or a failure to correct the information at its source. **Prescription cannot simply be disregarded because an account remains on an institution's system.** If Nedbank contends that either account did not prescribe, it must disclose the account-specific evidence and explain its position. A payment date or assertion of court proceedings must be substantiated—not merely repeated. I require Nedbank to investigate both accounts separately, identify the information it has supp**** to credit bureaus, explain the basis for any changed status and correct reporting that is inaccurate or unsupported. I also require a permanent solution. Correcting an entry only for it to return through another submission leaves the consumer bearing the same harm. **Nedbank, stop leaving me to carry the consequences of this unresolved reporting. Provide the evidence, explain your conduct and resolve the matter at its source.** I am preserving evidence of the prejudice and will pursue appropriate regulatory, ombud and legal remedies if this continues.
1 reviews | Active since Mar 2023
Nedbank Refinance Nightmare: R40,000 Payment Unconfirmed, Overdue Demand, and Credit Bureau Threat
I complained about poor service from Nedbank: my refinance was not processed on time, I received no quotation, and my R40,000 payment was not confirmed or allocated. While my query was pending, I got an overdue demand and a credit bureau threat. I also waited over 50 minutes while consultants chatted instead of helping. I am demanding written confirmation of payment, the refinance quotation, suspension of collections and credit bureau reporting, correction of any incorrect status, a written explanation, an investigation, a complaint ***, and a response within 5 working days—or I will escalate to the National Credit Regulator, Credit Ombud, or Banking Ombud.
1 reviews | Active since Mar 2023
Nedbank Refinance Nightmare: R40,000 Payment Unconfirmed, Overdue Demand, and Credit Bureau Threat
I complained about poor service from Nedbank: my refinance was not processed on time, I received no quotation, and my R40,000 payment was not confirmed or allocated. While my query was pending, I got an overdue demand and a credit bureau threat. I also waited over 50 minutes while consultants chatted instead of helping. I am demanding written confirmation of payment, the refinance quotation, suspension of collections and credit bureau reporting, correction of any incorrect status, a written explanation, an investigation, a complaint ***, and a response within 5 working days—or I will escalate to the National Credit Regulator, Credit Ombud, or Banking Ombud.
1 reviews | Active since Oct 2026
nedbank services is bad
its been now 3 week i have been been calling and my query has not been resolved ,NEDBANK BANK CALL CENTRE AGENTS AND HAS BEEN PUTTING MY CALL ON HOLD FOR A LONGTIME ,MY MONEY HAS BEEN DEBITED BY THEIR SYSTEM ,THEY CAN ASSIST TO REVERSE MY MONEY TO MY ACCOUNT THEY KEEP ,PROMISING TO CALL ME BACK ,NEDBANK BANK SERVICES IS BAD SERIOUSLY HERE IS MY *** ,i have also their their recording for this matter if needed my salary is been deposited into their bank account as I bank with them im thinking of canceling to bank with them because they cant assist me
1 reviews | Active since Oct 2026
nedbank services is bad
its been now 3 week i have been been calling and my query has not been resolved ,NEDBANK BANK CALL CENTRE AGENTS AND HAS BEEN PUTTING MY CALL ON HOLD FOR A LONGTIME ,MY MONEY HAS BEEN DEBITED BY THEIR SYSTEM ,THEY CAN ASSIST TO REVERSE MY MONEY TO MY ACCOUNT THEY KEEP ,PROMISING TO CALL ME BACK ,NEDBANK BANK SERVICES IS BAD SERIOUSLY HERE IS MY *** ,i have also their their recording for this matter if needed my salary is been deposited into their bank account as I bank with them im thinking of canceling to bank with them because they cant assist me