POOR SERVICE AND DELAYED PAYMENTS

Disappointed by Poor Service and Payment Delays

I’m extremely disappointed with the service I’ve received from Profmed What should be a source of support during times o llf medical need has instead become a source of stress and frustration.

Despite submitting all required documentation promptly and following up multiple times, my claims have been met with endless delays and vague responses. The lack of transparency and accountability is unacceptable—especially when dealing with something as critical as healthcare.

Customer service is consistently unhelpful, with long wait times and agents who seem either uninformed or unwilling to assist. Each interaction feels like starting from scratch, and there's no sense of urgency or empathy.

Delayed payments have not only disrupted my financial planning but also strained relationships with healthcare providers who are waiting for reimbur*****t. It’s deeply concerning that a company entrusted with people’s health can operate with such disregard for its members.

I hope this review serves as a wake-up call. We deserve better—timely payments, clear communication, and a service that reflects the seriousness of its role in our lives.